Actually ASO used to be very reputable in the past, especially years ago. Lately I have been seeing reviews such as this, since they've become so large and likely have a stable incoming client base, they've slipped a bit in quality. This unfortunately is not uncommon.
I would agree the ASO is starting to go down a slippery slope.
I have also heard so many good reviews about ASO. Sorry to hear your troubles and the down slope in the service quality. If some one from ASO can come here to give their part it will be better I think.
I have been using them as a host for years, and have left them 3 or 4 times, but am dumb enough to keep going back.
That is quite interesting. I wonder how many hosting customers keep returning to the same host despite knowing it to be imperfect. In any case, I've found a domain of yours and the nameservers history of it confirms your repeated experiences with ASO.
the staff has the nerve to tell me that its my responsibility to notify them when I notice its down...
If it's not in the TOS, they have no leg to stand on. For once, the customer can use it to his advantage. Not that it'll be of any real help.
since they've become so large and likely have a stable incoming client base, they've slipped a bit in quality. This unfortunately is not uncommon.
That is usually how it goes. Over the years though, I found myself observing that it might also be the owner's interest that slowly fades away. For small(ish) companies, but not only for them, I find that the main and indispensable driving force behind the company, is the owner. Remove him/her completely or even partially, and the effect will be felt, often quite soon.
I used them a couple of years ago and they were quite good, but even then one or two of their servers kept crashing (luckily I was on a good shared server, then moved up to their VPS packages, before moving to KnownHost's VPSes)
It does seem like some of their servers are quite tempramental whilst others are fine - meaning most people are having fine experiences, but a minority such as yourself are then having bad experiences.
I can't believe they don't monitor their servers, their site (I just looked) says 99.5% uptime is guaranteed and that covers 24 hours in a month. I'd look for better uptime or something if it's been "several" days. I have watched a lot of hosts forums though because we don't do VPS and I don't know if that's what you have. But I have noticed EVERY VPS host seems to have some boxes that cause more complaints on their forums because of downtime than others-of course I have no idea why, but it does seem to be something that's universal.
If it's not VPS their other deals don't look so impressive I would understand being drawn back especially several times after bad experiences
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