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  1. #1
    Join Date
    Aug 2009
    Location
    Philadelphia, Pa
    Posts
    31

    Fed up with AsmallOrange.com

    I have been using them as a host for years, and have left them 3 or 4 times, but am dumb enough to keep going back.

    Their servers will have outages of entire days, and at least one outage (sometimes not longer then 10 minutes or so) every 1-2 weeks.

    Then, when I post on the forum asking about it, the staff has the nerve to tell me that its my responsibility to notify them when I notice its down...

    I need a new stable shared web host!

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    Quote Originally Posted by Crath View Post
    Then, when I post on the forum asking about it, the staff has the nerve to tell me that its my responsibility to notify them when I notice its down...
    Downtime and issues do occur but I find it a tad strange they don't have some sort of internal monitoring configured.
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  3. #3
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    Sorry to hear about your experiences. I'm just surprised you've been going back to them after several negative experiences. You've come to the right place to find a new host though.

    How much disk space and bandwidth do you need? Also, do you have a budget in mind?

  4. #4
    Join Date
    Jun 2009
    Location
    Vancouver
    Posts
    969
    As far as I'm aware they're quite a reputable provider, so what you're describing sounds out of place. Sorry for your issues with them though.

  5. #5
    Join Date
    Jun 2004
    Location
    London, ON
    Posts
    385
    Actually ASO used to be very reputable in the past, especially years ago. Lately I have been seeing reviews such as this, since they've become so large and likely have a stable incoming client base, they've slipped a bit in quality. This unfortunately is not uncommon.

    I would agree the ASO is starting to go down a slippery slope.

  6. #6
    Put your web site on the monitoring...
    But I suppose that better have new one. This time have a one with monitoring system. So pay attention on that while you chose new host
    Good luck

  7. #7
    Join Date
    Aug 2007
    Posts
    6,882
    I have also heard so many good reviews about ASO. Sorry to hear your troubles and the down slope in the service quality. If some one from ASO can come here to give their part it will be better I think.

  8. #8
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    I have been using them as a host for years, and have left them 3 or 4 times, but am dumb enough to keep going back.
    That is quite interesting. I wonder how many hosting customers keep returning to the same host despite knowing it to be imperfect. In any case, I've found a domain of yours and the nameservers history of it confirms your repeated experiences with ASO.

    the staff has the nerve to tell me that its my responsibility to notify them when I notice its down...
    If it's not in the TOS, they have no leg to stand on. For once, the customer can use it to his advantage. Not that it'll be of any real help.

    since they've become so large and likely have a stable incoming client base, they've slipped a bit in quality. This unfortunately is not uncommon.
    That is usually how it goes. Over the years though, I found myself observing that it might also be the owner's interest that slowly fades away. For small(ish) companies, but not only for them, I find that the main and indispensable driving force behind the company, is the owner. Remove him/her completely or even partially, and the effect will be felt, often quite soon.

  9. #9
    Join Date
    Feb 2004
    Location
    USA
    Posts
    1,571
    Cant believe you keep going back, what are your requirments? and your budget. You certainly came to the right forum.

  10. #10
    Join Date
    Sep 2006
    Location
    Cardiff - United Kingdom
    Posts
    1,568
    Sorry to hear this

    I used them a couple of years ago and they were quite good, but even then one or two of their servers kept crashing (luckily I was on a good shared server, then moved up to their VPS packages, before moving to KnownHost's VPSes)

    It does seem like some of their servers are quite tempramental whilst others are fine - meaning most people are having fine experiences, but a minority such as yourself are then having bad experiences.

    Good luck with finding a new host
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  11. #11
    Join Date
    Feb 2007
    Posts
    303
    Try downtownhost, I been with them for 2 years now and they are really good. They have very affordable share plans and I run a few forums on off these plans.

    Good luck.

  12. #12
    Join Date
    Jan 2003
    Location
    Texas, where else?
    Posts
    1,571

    Question

    I can't believe they don't monitor their servers, their site (I just looked) says 99.5% uptime is guaranteed and that covers 24 hours in a month. I'd look for better uptime or something if it's been "several" days. I have watched a lot of hosts forums though because we don't do VPS and I don't know if that's what you have. But I have noticed EVERY VPS host seems to have some boxes that cause more complaints on their forums because of downtime than others-of course I have no idea why, but it does seem to be something that's universal.
    If it's not VPS their other deals don't look so impressive I would understand being drawn back especially several times after bad experiences
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  13. #13
    Join Date
    Aug 2009
    Location
    Philadelphia, Pa
    Posts
    31
    Quote Originally Posted by ActiveForce View Post
    Cant believe you keep going back, what are your requirments? and your budget. You certainly came to the right forum.
    The following specs are the MAX that I need

    1gb storage
    10 domains
    10 mysql databases
    and runs php5

    Its not like im even using my host at all... my only high expectation on a host is uptime, and with the hell ive gone through with aso, its time to move on... hopefully you guys can help

    My sheevaplug is in the mail, and when I get that, i'll take a wack at running sites from my house again (yes, battery backuped)

  14. #14
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    I can't believe they don't monitor their servers, their site (I just looked) says 99.5% uptime is guaranteed and that covers 24 hours in a month.
    I'm not sure what you mean. 99.5% uptime would be less than 4 hours of downtime per month. Arguably, still quite excessive, but you can't argue against something that's clearly advertised.

  15. #15
    Join Date
    Aug 2009
    Location
    Philadelphia, Pa
    Posts
    31
    Quote Originally Posted by ldcdc View Post
    I'm not sure what you mean. 99.5% uptime would be less than 4 hours of downtime per month. Arguably, still quite excessive, but you can't argue against something that's clearly advertised.
    if thats guaranteed, doesn't that mean since I was down for almost a full day, i get a free month? (but do i really want it? )

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