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  1. #1

    Ubiquity downtime

    Anyone else not receive an email warning of the current vps downtime with Ubiquity. It has come at an incredibly bad time and with no warning for myself.

  2. #2
    What node are you on ? We had 10 minutes of downtime according to pingdom on a VPS we have in Chicago with Ubiquity today. As well as 3 minutes of downtime yesterday according to pingdom.

    I wasn't to worried as it was a non critical vps for me, as well as it was late at night. I am sure they will fix any problems once they get in the office on monday morning.

  3. #3
    Join Date
    Jun 2007
    Quote Originally Posted by XFactorServers View Post
    I am sure they will fix any problems once they get in the office on monday morning.
    So they do not provide 24x7 support ?
    Last edited by net; 09-21-2009 at 08:07 AM.

  4. #4
    Quote Originally Posted by Josh-A View Post
    So they do not provide 24x7 support ?
    When did I say that ... I have not once not been able to get ahold of someone at 3 am in the morning on a Sunday. I was merely stating I had no need to put in a ticket as 10 minutes of downtime on a VPS that isn't critical to me can wait until Monday once they are fully staffed during prime business hours and even if they didn't have 24/7 support don't really see how it concerns you.
    Last edited by XFactorServers; 09-21-2009 at 08:05 AM.

  5. #5
    Join Date
    Mar 2003
    Moved > Providers and Network Outages and Updates.

  6. #6
    Just looked at there status page:

  7. #7
    Join Date
    Dec 2004
    Kernel updates were made on all VPS nodes this morning to protect against a major security vulnerability. Emails were sent out, and an update posted on our network status system:

    We do have 24/7 support by phone, email, ticket, and live chat, which was also available all through the morning.

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