They go above and beyond to please their clients, last week I realized I went well beyond my bandwidth, and I am only half way through the month. I spoke to Greg and Les and they worked out a good deal so I wouldn't be slammed with overages and also cut me a deal on further bandwidth purchases
IP assignments are a bit rough, but I understand due to IPv4 starvation.
Remote reboot's are included in servers, but at least for my server, I had to ask for mine to be setup.
They have been on of the best choices I have made for dedicated servers.