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  1. #1

    I'm Still Looking For The Right Host (A little help please?)

    Hello,
    I'm still on my journey to finding the right host for me. This journey has taken me over 1 year now and Ive had my fair share of ups and downs.

    At the moment i am in search of...
    • Reseller Hosting (linux)... not to start my own web host (as there is far too many already) but for personal use as i like to keep everything separate.
    • 10GB or so diskspace should be plenty
    • Bandwidth im not too fussed, but it should be reasonable
    • cPanel/WHM access


    Now the above is really easy to find but i am having trouble getting the above with a few of the points below...

    • 24x7x365 Support... not just written on the homepage but actually in action.
    • An established host (of more than 2 years)
    • I don't want a "1 man show" because i just can't sleep properly at night.
    • 1-2 hour response time to support tickets ( i honestly cannot see how that cannot be offered due to the nature of the service being offered)
    • Friendly and informative responses - see what i figure is that if the host takes the time to respond with how exactly they fixed the problem and what was causing it, i would not need to contact them the next time it happens (therefore saving their time to responding to another ticket the next time.)


    And if i happen to find a host with all the above, then i would be really impressed if they also offered...

    • Live chat (not just for sales)
    • Automatic Backups
    • Freebies such as WHMCS, Adwords vouchers, eNom accounts, etc.


    Again the last ones are not absolutely required but would be a bonus if offered.

    So now i ask... is it possible? (if so, please point me to the right direction)

    Thank you.

  2. #2
    Join Date
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    There are quite a few providers around here that will probably be able to match most of your requirements. Do you have a budget in mind?

  3. #3
    In such a long post i forgot to include my budget?

    I have $10-20/month in mind and i think its reasonable as anything above that would not be worth it in my opinion as it would be borderline of a VPS price.

  4. #4
    innohosting, i'm researching them right now and they seem to fit your specification and budget perfectly.

  5. #5
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    Quote Originally Posted by PRIV8 View Post
    In such a long post i forgot to include my budget?

    I have $10-20/month in mind and i think its reasonable as anything above that would not be worth it in my opinion as it would be borderline of a VPS price.
    It depends if you're looking for a managed VPS or you're comfortable in managing it yourself.

  6. #6
    Join Date
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    Have you considered HostGator yet? I know their reseller packages begin from $25/month but they fit your requirements perfectly.
    HighLayer - Canadian Web Hosting, Reseller Hosting & Dedicated Servers
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  7. #7
    innohosting, i'm researching them right now and they seem to fit your specification and budget perfectly.
    Yes, InnoHosting is the best one Ive found so far but i don't know it doesn't look like a "big" company

    ...and i mean no offense to InnoHosting by that comment as i haven't seen anything bad personally, but i have bad experiences with some other hosts and i think its made me a bit paranoid.

    Have you considered HostGator yet? I know their reseller packages begin from $25/month but they fit your requirements perfectly.
    Yes, HostGator is also on my list and ive had an alright experience with them as a shared hosting customer but their price is a bit north to what im aiming for, but then again they could be worth the extra $5.
    Last edited by PRIV8; 09-18-2009 at 09:14 PM. Reason: fixed some spelling errors

  8. #8
    Quote Originally Posted by sheic View Post
    It depends if you're looking for a managed VPS or you're comfortable in managing it yourself.
    Actually for about $30/month (with a coupon) i was on a alright VPS (managed) from FutureHosting, but at the moment a VPS would be going overboard for me as ive sold a few of my bigger sites.

  9. #9
    There are a lot of good reviews about innohosting. Sure it may seem small compared to hostgator...but you sure do get double the value for half the cost!

  10. #10
    Quote Originally Posted by vanillasky View Post
    There are a lot of good reviews about innohosting. Sure it may seem small compared to hostgator...but you sure do get double the value for half the cost!
    Yes, there does seem to be alot of people in favor of InnoHosting but one thing that i really cannot understand is their 16 day money back guarantee policy. So if i pay for 1 full years hosting and cancel after lets say 1 month... the remaining 11 months i paid for is basically gone?

  11. #11
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    Quote Originally Posted by PRIV8 View Post

    i am having trouble getting the above with a few of the points below...

    • 24x7x365 Support... not just written on the homepage but actually in action.
    • An established host (of more than 2 years)
    • I don't want a "1 man show" because i just can't sleep properly at night.
    • 1-2 hour response time to support tickets ( i honestly cannot see how that cannot be offered due to the nature of the service being offered)
    • Friendly and informative responses -
      .
    This shouldn't be difficult. What kind of hurdles are you facing after one year no being able to find this? Perhaps you should loosen up some of your other requirement. For example, giving up the cpanel requirement might help because the 1-man shows usually opt for that one.

  12. #12
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    Quote Originally Posted by PRIV8 View Post
    Yes, there does seem to be alot of people in favor of InnoHosting but one thing that i really cannot understand is their 16 day money back guarantee policy. So if i pay for 1 full years hosting and cancel after lets say 1 month... the remaining 11 months i paid for is basically gone?
    You're welcome to sign up on a monthly basis, and then commit to yearly when you feel confident in doing so, or just stick to monthly with no commitment
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  13. #13
    Quote Originally Posted by IH-Rameen View Post
    You're welcome to sign up on a monthly basis, and then commit to yearly when you feel confident in doing so, or just stick to monthly with no commitment
    Thanks for your reply Rameen.

    I would be paying on a monthly basis first if i signup to any host, but the this 16 day policy to me says you/your company is not confident that i will be satisfied with your services so Ive only got 16 days to do anything about it.

    Now i would like to stress that this is just what goes through my head when i see something like this and by no way am i commenting on your hosting quality (as i cannot since i haven't tried it).

    At the moment i am considering InnoHosting and one of the main reasons is because of one of your current promotions (the sticky in the reseller hosting offers section) seems like a really good deal but once again your terms worry me. See from what i understand if i sign up and post in that thread to be upgraded i will basically forfeit my rights to a refund. So far these are the main things that have held me back from signing up.

    However, InnoHosting has not tried hiding this as i found these clearly in their Terms and Conditions page, but during signup i would be required to tick a box that says i agree to these terms, but i am afraid that i can not agree.

  14. #14
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    Quote Originally Posted by PRIV8 View Post
    Thanks for your reply Rameen.

    I would be paying on a monthly basis first if i signup to any host, but the this 16 day policy to me says you/your company is not confident that i will be satisfied with your services so Ive only got 16 days to do anything about it.

    Now i would like to stress that this is just what goes through my head when i see something like this and by no way am i commenting on your hosting quality (as i cannot since i haven't tried it).

    At the moment i am considering InnoHosting and one of the main reasons is because of one of your current promotions (the sticky in the reseller hosting offers section) seems like a really good deal but once again your terms worry me. See from what i understand if i sign up and post in that thread to be upgraded i will basically forfeit my rights to a refund. So far these are the main things that have held me back from signing up.

    However, InnoHosting has not tried hiding this as i found these clearly in their Terms and Conditions page, but during signup i would be required to tick a box that says i agree to these terms, but i am afraid that i can not agree.
    Well, it's a policy we've had for 6 years, and we're more than confident in what we do..We believe 2 weeks+ is enough to evaluate our services..In our experience the 16 day policy has prevented "host hoppers" from jumping host to host in order to gain a free service for a month which I'm aware exists. We offer a lot with our products, and it's necessary promotions and such aren't abused which is why we employ the policies we do..

    Hope that clears things up..
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  15. #15
    Hi! Have you looked into the reseller offerings of JaguarPC?

    I've been with them for a while and haven't had any problems. They have a reseller plan for $20, which is what I've got.

  16. #16
    Quote Originally Posted by IH-Rameen View Post
    Well, it's a policy we've had for 6 years, and we're more than confident in what we do..We believe 2 weeks+ is enough to evaluate our services..In our experience the 16 day policy has prevented "host hoppers" from jumping host to host in order to gain a free service for a month which I'm aware exists. We offer a lot with our products, and it's necessary promotions and such aren't abused which is why we employ the policies we do..

    Hope that clears things up..
    I don't see why this minority (you called them "host hoppers") should ruin a service for the rest of us genuine customers but unfortunately this is the case with most things nowadays so i somewhat understand because at the end of the day you are trying to run a business.

    It is a shame 1 person can ruin it for everyone.

    Having said that, i still don't agree with your terms.

    What i would agree with would be a host offering an "anytime moneyback guarantee" but if someone were to signup for one month and cancel say on the 20th of the month, then i believe the fair thing would be to refund the customer his money minus the 20 days he has used.

  17. #17
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    Quote Originally Posted by PRIV8 View Post
    I don't see why this minority (you called them "host hoppers") should ruin a service for the rest of us genuine customers but unfortunately this is the case with most things nowadays so i somewhat understand because at the end of the day you are trying to run a business.

    It is a shame 1 person can ruin it for everyone.

    Having said that, i still don't agree with your terms.

    What i would agree with would be a host offering an "anytime moneyback guarantee" but if someone were to signup for one month and cancel say on the 20th of the month, then i believe the fair thing would be to refund the customer his money minus the 20 days he has used.
    That's where I would put it down to a difference in opinion..I still stand by the view that 16 days is sufficient time to evaluate a service..I'm not sure many would opt for an anytime money back guarantee, however given the number of hosts and new ones cropping up I wouldn't be surprised if one of them does (if not already) offer such a service. I would be interested in its outcome..It could be something that works out very well..Only one way to find out I suppose.

    That said, I appreciate your feedback, and wish you all the best with your search. Keep us updated on how you get on!
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  18. #18
    Quote Originally Posted by IH-Rameen View Post
    That's where I would put it down to a difference in opinion..I still stand by the view that 16 days is sufficient time to evaluate a service..I'm not sure many would opt for an anytime money back guarantee, however given the number of hosts and new ones cropping up I wouldn't be surprised if one of them does (if not already) offer such a service. I would be interested in its outcome..It could be something that works out very well..Only one way to find out I suppose.

    That said, I appreciate your feedback, and wish you all the best with your search. Keep us updated on how you get on!
    Thank you for your comments.

    Although im sure ive seen a host offering an anytime money back guarantee i can not remember which one.

    However the refund process were you are given the amount of money for the amount of days of unused hosting is in use and i remember HostGator works this way.

  19. #19
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    What's more important? Finding a good host you can stay with or one that will refund you $3 instead of $4 at the end of a partially used month? Use Inno's 16-day trial, if they have all the features you require -- which can be determined within those tow weeks -- then plan on staying instead of worrying over a couple bucks that you may or may not receive when you close down your site in (hopefully) far future.

  20. #20
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    Quote Originally Posted by PRIV8 View Post

    Although im sure ive seen a host offering an anytime money back guarantee i can not remember which one.
    Lot's of host do .. justhost.com, webthosting, eukhost, and so on.

    That having said, i am a customer of Innohosting myself and beside the fact i am quite happy with them so far i don't completely understand their 16 days rule myself. Also their rule the 16 days, money back rule isn't valid if u sign up with a promotion is very weird.

    I think u're right the company isn't very big, but i don't know if that is a disadvantage if u want a more personal support. If u put it in the long run maybe u're better off signing up with a larger company, but every company has to start small.

  21. #21
    Just make sure you steer clear of a Web Host call Just Host, they can't even manage to enable pages to be up for a day, mine has now been down for over 8 hours and the statemet from them was it was going to be resolved shortly. I would hate to ask them what was meant by the word 'shortly' in their dictionary!

    No longer with them if I can get out of the contract, 3 weeks of hell so far.

  22. #22
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    I'd probably suggest HostGator. They include WHMCS on their reseller plans and they are one of the largest hosts.
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  23. #23
    Quote Originally Posted by JixHost View Post
    I'd probably suggest HostGator. They include WHMCS on their reseller plans and they are one of the largest hosts.
    Thanks for your reply, appreciate the help. It is now one that I'm looking at seriously.....

    One thing Just Host do an excellent job on, which just gets the a 2/10 for their efforts on Live Chat Help and exiting their service, it was all done in a matter of 45seconds.

    Now to decide on another host out of a now short list....

  24. #24
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    If you are looking for a big company, go with HostGator.
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  25. #25
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    Dec 2005
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    I find this thread informative. I too believe a 16 day trial is rediculous if you are going to prepay for a year. (Seriously.) I have been on a quarterly billing cycle, which I think is reasonable.

    It makes no sense (to me) to invest a year into 16 initial days. Why? Because the host could be really great for 16 days, and then prove to be lousy when you need them. I'm not saying innuhost is such, as I too have no experience with them either.

    But in my case, I'm not a full time web guy. I run another business full time and do "my thing" with web-sites as I have time. 16 days would pass before I had a chance to really get my hands dirty.

    I too am looking to change to a better service. I have a great price, which I think might be grand-fathered, because I don't see the offer I am getting on their sales pages. As of lately, I've put more time into my sites. But the frustration I've been having lately has pushed me to search.

    My goal was to have only one host, and because I never felt my reseller account was dependable/reliable (gee, since Dec 2005, and even more so now), I still have two hosts.

    (My list is flexible but down to 12 choices, that I need to analyze.)
    My Hosts?
    Siteworks for my single account. "Pretty darn good, for years now."
    And now all my eggs are in their basket.

  26. #26
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    Quote Originally Posted by Pegsat View Post
    I find this thread informative. I too believe a 16 day trial is rediculous if you are going to prepay for a year.
    In such a case it would be better to sign up for a month, then switch to yearly billing when you feel comfortable with the host
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  27. #27
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    Quote Originally Posted by Pegsat View Post

    (My list is flexible but down to 12 choices, that I need to analyze.)
    Maybe u could share them with us ?

  28. #28
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    Quote Originally Posted by Pegsat View Post

    It makes no sense (to me) to invest a year into 16 initial days. Why? Because the host could be really great for 16 days, and then prove to be lousy when you need them.
    That is not the primary reason. 16 days is to check out the service to see if it has all the features you need and like. You can sign up at the wrong time with the best host in the world and have problems in those 16 days.

  29. #29
    Quote Originally Posted by smoky View Post
    Just make sure you steer clear of a Web Host call Just Host, they can't even manage to enable pages to be up for a day, mine has now been down for over 8 hours and the statemet from them was it was going to be resolved shortly. I would hate to ask them what was meant by the word 'shortly' in their dictionary!

    No longer with them if I can get out of the contract, 3 weeks of hell so far.
    Hi Smoky!

    Firstly I just want to make clear that their are no contracts what so ever and you can cancel at any time - it certainly doesn't take longer than a day let alone 3 weeks. If anyone is unclear on the cancellation procedure please contact us from inside your control panel or PM me and I will always reply.

    I am so sorry to hear that your site was down for 8 hours, without your domain name I cannot look into this for you. I just tried to send you a private message too but it seems you have disabled this inside your account settings. Please feel free to PM me with your domain name and I will look into the issues concerning your account

  30. #30
    Quote Originally Posted by Pegsat View Post
    I find this thread informative. I too believe a 16 day trial is rediculous if you are going to prepay for a year. (Seriously.) I have been on a quarterly billing cycle, which I think is reasonable.

    It makes no sense (to me) to invest a year into 16 initial days. Why? Because the host could be really great for 16 days, and then prove to be lousy when you need them. I'm not saying innuhost is such, as I too have no experience with them either.

    But in my case, I'm not a full time web guy. I run another business full time and do "my thing" with web-sites as I have time. 16 days would pass before I had a chance to really get my hands dirty.

    I too am looking to change to a better service. I have a great price, which I think might be grand-fathered, because I don't see the offer I am getting on their sales pages. As of lately, I've put more time into my sites. But the frustration I've been having lately has pushed me to search.

    My goal was to have only one host, and because I never felt my reseller account was dependable/reliable (gee, since Dec 2005, and even more so now), I still have two hosts.

    (My list is flexible but down to 12 choices, that I need to analyze.)
    I agree if you pay for one year of hosting and the customer decides after three months to leave is only fair to get the remaining months not use refunded back to the customer.

    Good Luck searching.
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  31. #31
    hostgator, site5 both are very good.

  32. #32
    Quote Originally Posted by vanillasky View Post
    innohosting, i'm researching them right now and they seem to fit your specification and budget perfectly.
    I've been with innohosting for a little over a month now and they seem to be pretty reliable. They've had good response times on help desk tickets and their support staff were quite helpful.
    Ancient Clan
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  33. #33
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    Quote Originally Posted by Sledgstone View Post
    I've been with innohosting for a little over a month now and they seem to be pretty reliable. They've had good response times on help desk tickets and their support staff were quite helpful.
    I've just tried to order a reseller package with them but the telephone call that you have to receive as a new customer didn't come through, and now my order is listed as "Fraud" in my account with them which is rather worrying.

    I've used paypal for many years and currently use unitedhosting.co.uk (Been with them for years too), but their reseller hosting is expensive for what they offer, although their servers are quick and their support excellent. Got to go with the better deal, and innohosting looks professional enough and looks like it will be great for my websites.

    Got to wait for billing from innohosting to reply to my ticket in the morning as billing is in the UK apparently.
    Neal

  34. #34
    Quote Originally Posted by IH-Rameen View Post
    In such a case it would be better to sign up for a month, then switch to yearly billing when you feel comfortable with the host
    I agree. I don't see why people get all worried about this annual payment issue; you don't have to pay annually! 16 days is a fine period to test a host for most issues (of course not the longer term issues, but one can't test that within 30 days either).

    I could see someone would like a prorated refund available (some provider, like Linode, prorate everything), but since someone often do gets a discount for annual payments, I could see why a provider wouldn't want to give that.

    Quote Originally Posted by Neal-UK View Post
    I've just tried to order a reseller package with them but the telephone call that you have to receive as a new customer didn't come through, and now my order is listed as "Fraud" in my account with them which is rather worrying.

    I've used paypal for many years and currently use unitedhosting.co.uk (Been with them for years too), but their reseller hosting is expensive for what they offer, although their servers are quick and their support excellent. Got to go with the better deal, and innohosting looks professional enough and looks like it will be great for my websites.

    Got to wait for billing from innohosting to reply to my ticket in the morning as billing is in the UK apparently.
    InnoHosting uses an advanced fraud screening process (I believe they mention that on their site/in the threads here) and it could take up to 24 hours to get an account activated. Or at least, that is what I remember. I've been with InnoHosting once; great provider, but I didn't use my package I had with them.

  35. #35
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    Yeah, good to see to be honest. All sorted now, their support seems good so far
    Neal

  36. #36
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    Hello guys,

    Do not forget that the backbone of any economy is the small/medium size companies. They employ more people with good rates most of the time. Why to give our money to big corporations that make rich only 1 person in the end?

    If a company has just a good reputation, I would go with them, especially if they are not big!

    Have you ever asked a big company to help you when you do something relly wrong with you files, customers?

    Just my opinion

  37. #37
    Your specifications aren't that specific so there should be lots of reseller plans for you to go with.
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  38. #38
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    Quote Originally Posted by target View Post
    Maybe u could share them with us ?
    Well many of them have been referenced here, and I went around looking. However, I never finished that search. As it turns out, I had a talk with my number one host- Siteworks, and they convinced me that I should put all my eggs in their basket.

    Why? I have had them for years for a single account. My e-mail, which is very important to my purposes has had very little problems. That is, originally I had a 10MB limit on my e-mail, which I could ask for higher at no extra charge. One time I was locked out because of the overdraft. They packaged my e-mails in a .gz file and unlocked it. Other than that issue, which I figure has all been resolved from ever happening again, I don't have to worry. (Of course, I be here to report if I am wrong.)

    So I cut out the secondary account and I am fully with Siteworks. Sure, the listed cost of a reseller account is higher, but I have been so uncomfortable with that other service, I could never settle down with them. Now, hopefully, all should be good. I say hopefully because the minute I kick off my shoes and relax..., well, I always hold my shoes nearby from being "gun shy".

    And when I quit the other service, they had the nerve to bring back a compliment to act like everything was cool. But my last service ticket after that compliment was "FIX IT!". And when my e-mail (sending) did not work from my client more recently (and I also tried 4 other clients including MS Outlook Express), that was it. No more BS.

    So far, my e-mail is working just fine on all my accounts. Siteworks even held my hand to help me transfer each account and all my e-mail boxes with little effort.

    So, if you have the extra bucks, my suggestion at this point is Siteworks.com. They do have a discount for pre-paying a full year. Since I have been with them for so long with little issue, I feel comfortable doing so.
    My Hosts?
    Siteworks for my single account. "Pretty darn good, for years now."
    And now all my eggs are in their basket.

  39. #39
    Join Date
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    Off the topic at hand!

    Quote Originally Posted by IH-Rameen View Post
    Well, it's a policy we've had for 6 years, and we're more than confident in what we do..We believe 2 weeks+ is enough to evaluate our services..In our experience the 16 day policy has prevented "host hoppers" from jumping host to host in order to gain a free service for a month which I'm aware exists. We offer a lot with our products, and it's necessary promotions and such aren't abused which is why we employ the policies we do..

    Hope that clears things up..
    Hi Rameen... Just read your responses.. Soemthing I found interesting is the fact you have EU servers and (cerrect me if I'm wrong) that helps in faster bandwidth streaming. I live in Ireland and that sound tempting.

    The only setback is the fact your prices change between US and UK, what is the reason for that?

    THanks

  40. #40
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    Quote Originally Posted by TKNASS View Post
    Hi Rameen... Just read your responses.. Soemthing I found interesting is the fact you have EU servers and (cerrect me if I'm wrong) that helps in faster bandwidth streaming. I live in Ireland and that sound tempting.

    The only setback is the fact your prices change between US and UK, what is the reason for that?

    THanks
    Hello,

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