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  1. #1
    Join Date
    Feb 2006
    Location
    Boston
    Posts
    410

    Exclamation Account suspension question

    Hey all,
    I have a question regarding account suspension. Lets say I have a monthly subscription with some hosting site. Then lets say I miss a payment and I get an overdue invoice notice saying that if I do not pay in 3 days my account will be suspended. Once it gets suspended in this manner, will I still have to pay a monthly invoice if it's suspended? So lets say I ignored it for 3 months, and it was suspended 3 days into the second month, and my monthly fee is $10. At the end of the 3 months will I owe $10 or $30. Again, the account was suspended for 2 months out of the 3.

    I appreciate the help, thank you!

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  2. #2
    Join Date
    Dec 2006
    Posts
    398
    This would be dependent on your host and your agreement with them. Read their TOS or contact your host.

  3. #3
    Join Date
    Mar 2006
    Location
    San Diego CA
    Posts
    161
    I agree, check the agreement you have signed up, while your account did get suspended you could be obligated if you don't cancel.

  4. #4
    Join Date
    Jan 2008
    Location
    India
    Posts
    85

  5. #5
    Join Date
    Mar 2005
    Location
    USA
    Posts
    519
    I wouldn't count on your host not to delete the acct after xxdays of suspension etc. Contact them and ask. If your plan is to leave the site/acct dormant for months at a time, then re-open it... I don't think that would work, as hosts are not storage facilities for your files until you decide to use them again

  6. #6
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    A $30 fee seems fair to me. Your account still took up space on their server, even if it was suspended.

  7. #7
    Join Date
    Apr 2009
    Location
    Chicago
    Posts
    210
    Quote Originally Posted by jasonaward View Post
    This would be dependent on your host and your agreement with them. Read their TOS or contact your host.
    I agree you will have to check the TOS. After a week your account may be canceled and sent to collections (I dont know for $10 though). There are many ways they could handle the situation so you would really need to consult the TOS for a definitive answer.
    Stephanie Ostheimer
    Director of Account Management
    SingleHop Dedicated Servers

  8. #8
    Join Date
    Jul 2009
    Posts
    639
    As other have said, check the TOS. Though 3 months without deletion (unless prior agreed) might be a long time to most host, I would think...
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  9. #9
    Reading the TOS and AUP would be a great start, contacting them directly and asking them to explain their policy would also be a good one.

    For the most part unless you had signed up and agreed to a term (3 mos, 6 mos, a year, etc) I would expect that after they tried reaching you in regards to your abandoned account that they would just wipe the data and write it off to bad debit.

  10. #10
    Quote Originally Posted by startsphere View Post
    Hey all,
    I have a question regarding account suspension. Lets say I have a monthly subscription with some hosting site. Then lets say I miss a payment and I get an overdue invoice notice saying that if I do not pay in 3 days my account will be suspended. Once it gets suspended in this manner, will I still have to pay a monthly invoice if it's suspended? So lets say I ignored it for 3 months, and it was suspended 3 days into the second month, and my monthly fee is $10. At the end of the 3 months will I owe $10 or $30. Again, the account was suspended for 2 months out of the 3.

    I appreciate the help, thank you!
    So are you planning to not pay your bill? Or are you already in the situation where you haven't paid your bill? Or is this just a hypothetical question for no reason? Just curious about why you are asking such a bizarre question?


  11. #11
    Join Date
    Jul 2009
    Posts
    212
    As others said,check their TOS and find out the answer.
    And I also do not know why you ask this question.If you do not satisfied with this host,just get your back up and moved to another.If you still want to run your site on this host company,why you leave the payment for a long time?You are running a site which does not means anything to you?
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