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  1. #1
    Join Date
    Nov 2007
    Location
    England
    Posts
    239

    phpmail() Failing to Send (Hotmail)

    Hello,

    We have had a few issues with phpmail() not being delivered to Hotmail. However, this is quite strange and seems to be a per software issue.

    We use WHMCS & Kayako like most other companies, but when we try sending out email from WHMCS using the phpmail() option, emails are not received by clients that use Hotmail. However, when we change to the SMTP option, they do receive the emails. Kayako is always set to use phpmail() of some sort and all clients using Hotmail are receiving our emails.

    We have also had a few clients come to us saying that phpmail() of some sort is no longer sending emails to Hotmail accounts. For instance, one of the cases was IPB forum board was no longer sending email to Hotmail accounts using phpmail().

    I am just enquiring to see if any has an insight or fix for this or if it is Hotmail actually causing the problems by refusing phpmail() from certain applications/software.

    Any help will be appreciated!

  2. #2
    Join Date
    Oct 2005
    Posts
    435
    Can you check the maillog to see what kind of errors you're getting?

  3. #3
    Join Date
    Jun 2002
    Location
    Portsmouth, VA
    Posts
    161
    When using the php mail() function, the email appears to come from teh user nobody in most people's case. Hotmail is much more likely to reject this email because so much spam comes through looking the same from forums and the like.
    ---
    Jon Berry
    Proactive Server Management
    http://www.got-management.com

  4. #4
    Join Date
    Jun 2002
    Location
    Portsmouth, VA
    Posts
    161
    If this is a cpanel server, you could switch to phpsuexec and that might help with the problem because then the mail does not come from nobody.
    ---
    Jon Berry
    Proactive Server Management
    http://www.got-management.com

  5. #5
    Most probably you can see the missing mails in junk folder in hotmail.

  6. #6
    Join Date
    Nov 2007
    Location
    England
    Posts
    239
    The emails are not being delivered at all, nor bounced back.

    phpmail() is now working for our WHMCS, maybe it might have been a DNS problem as we have just switched.

    I will check through the logs on our clients VPS and see what I can dig up.

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