We do apologize about this one. Our datacenter contact was out of town on an emergency that weekend, and for some reason took a couple days to come around to setting this one up.
We offered free upgrade to 1 GB RAM / 120 GB HDD in return for the wait but of course time is time and your decision to cancel was 100% justified.
We provided a full refund via paypal, and in the future we have a few servers already setup waiting to be plugged in and logged into. This should make for speedy setups
Also in the near future, a few months down the line, we plan on getting a FULL RACK in the datacenter. With a 32 port KVM over IP switch, Remote reboot ports on every server, as well as virtual media support, this will make the process 100% remote making for < 12 hour setups possible. Cant wait for this to happen!