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  1. #1

    Angry Burst problem and no solution yet :(

    Hi all anyone here can help me?

    i don't know what are happening with my server but i can't connect with remote desktop it's slow and i receive disconnect, also my ping is really bad some times nice and other time bad

    Reply from 64.120.153.21: bytes=32 time=141ms TTL=117
    Reply from 64.120.153.21: bytes=32 time=249ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=250ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=3611ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=265ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=164ms TTL=116
    Reply from 64.120.153.21: bytes=32 time=842ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=168ms TTL=116
    Reply from 64.120.153.21: bytes=32 time=261ms TTL=114
    Reply from 64.120.153.21: bytes=32 time=172ms TTL=118

    its from my pc to server but i have latency problem when i ping from my softlayer server to this burstnet dedicated too...
    my question is when i ping burst site i don't have any problem ... only with my server
    what the hell is this

    already have sent some emails (Ticket) to burst but nothig (2 days - with this problem).
    trace :

    Tracing route to 64-120-153-21.hostnoc.net [64.120.153.21]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 13 ms 14 ms 15 ms xe-0-0-0-532-arc-rj-rotn-01.telemar.net.br [200.
    164.45.203]
    3 116 ms 121 ms 118 ms 200.223.254.10
    4 149 ms 914 ms 137 ms nota.he.net [198.32.124.176]
    5 170 ms 172 ms 165 ms 10gigabitethernet5-4.core1.ash1.he.net [72.52.92
    .53]
    6 243 ms 181 ms 169 ms 10gigabitethernet1-2.core1.nyc4.he.net [72.52.92
    .85]
    7 152 ms 144 ms 149 ms 10gigabitethernet1-2.core1.nyc1.he.net [72.52.92
    .46]
    8 936 ms 167 ms 173 ms 216.66.0.214
    9 146 ms 144 ms 145 ms ec1-23.gwy02.sctn01.hostnoc.net [96.9.191.37]
    10 146 ms 144 ms 143 ms ec1-20.agg04.sctn01.hostnoc.net [96.9.191.14]
    11 355 ms 684 ms 1101 ms 64-120-153-21.hostnoc.net [64.120.153.21]

    Trace complete.

    Tks

  2. #2
    There does seem to be a packet loss, but are you sure it's not due to something you're running on your server?
    478east
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  3. #3
    burstnet already have restarted server and problem still on so ... network problem i think

  4. #4
    Join Date
    May 2008
    Location
    Iowa
    Posts
    1,139
    Quote Originally Posted by sitefever View Post
    burstnet already have restarted server and problem still on so ... network problem i think
    It could be but you would think even if they restarted it they would wait for it to come back online and see if the issue is resolved. You don't just reboot the server and think all is well.
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  5. #5
    Join Date
    Apr 2009
    Location
    Huntersville, NC
    Posts
    72
    Greetings,

    I currently own your ticket and replied about an hour ago. I'm looking into your issue.

    Regards,
    Joe Marr
    BurstNet Technologies, Inc.

  6. #6
    Join Date
    Jan 2004
    Posts
    1,184
    You should not state it's a network problem can't prove it.

    I ran some test's and the problem really looks to be in your server.

    Check the server for high load, if this problem has going on since you received the server it might be a nic/cable our something else.

    Also

    Target Name: 64-120-153-21.hostnoc.net
    IP: 64.120.153.21
    Date/Time: 14/9/2009 11:11:11 to 14/9/2009 11:11:35

    1 N/A N/A * N/A N/A * * * * * [-]
    2 N/A N/A 46 ms N/A N/A * * 46 ms 46 ms 46 ms 200-204-47-***.dsl.telesp.net.br [200.204.47.***]
    3 N/A N/A N/A N/A N/A N/A 46 ms 46 ms 46 ms 46 ms 200-204-29-237.dsl.telesp.net.br [200.204.29.237]
    4 N/A N/A N/A N/A N/A 46 ms 46 ms 46 ms 46 ms 46 ms 200-100-98-205.dial-up.telesp.net.br [200.100.98.205]
    5 N/A N/A N/A N/A N/A N/A N/A N/A N/A 46 ms Xe0-1-0-0-grtsaosi2.red.telefonica-wholesale.net [84.16.6.193]
    6 N/A N/A N/A N/A N/A N/A N/A N/A N/A 171 ms Xe5-1-2-0-grtmiabr4.red.telefonica-wholesale.net.124.142.94.in-addr.arpa [94.142.124.222]
    7 N/A N/A N/A N/A N/A N/A N/A 203 ms N/A 203 ms Xe-1-3-0-0-grtwaseq2.red.telefonica-wholesale.net [84.16.13.61]
    8 N/A N/A 203 ms N/A N/A 218 ms 187 ms 187 ms 203 ms 187 ms Hurricane-4-3-7-0-grtwaseq2.red.telefonica-wholesale.net [213.140.52.242]
    9 N/A N/A 218 ms N/A N/A 218 ms 203 ms 203 ms 187 ms 203 ms 10gigabitethernet1-2.core1.nyc4.he.net [72.52.92.85]
    10 N/A N/A 218 ms N/A N/A 203 ms 203 ms 203 ms 203 ms 203 ms 10gigabitethernet1-2.core1.nyc1.he.net [72.52.92.46]
    11 N/A N/A 218 ms N/A N/A 218 ms 234 ms 234 ms 218 ms 234 ms [216.66.0.214]
    12 N/A N/A 218 ms N/A N/A 218 ms 218 ms 218 ms 234 ms 234 ms ec1-23.gwy02.sctn01.hostnoc.net [96.9.191.37]
    13 N/A N/A 218 ms N/A N/A 234 ms 218 ms 218 ms 218 ms 234 ms ec1-20.agg04.sctn01.hostnoc.net [96.9.191.14]
    14 N/A N/A * N/A N/A 546 ms 796 ms 484 ms 484 ms 218 ms 64-120-153-21.hostnoc.net [64.120.153.21]

    Ping statistics for 64-120-153-21.hostnoc.net
    Packets: Sent = 6, Received = 5, Lost = 1 (16,7%)
    Round Trip Times: Minimum = 218ms, Maximum = 796ms, Average = 505ms

  7. #7
    Try to ping an IP right before the server (like gateway for your server, f.e.) see if result would be different.
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  8. #8
    Join Date
    Apr 2009
    Location
    Huntersville, NC
    Posts
    72
    I've asked support to look into a NIC or cable issue. I've verified that no other customers are experiencing this issue and the switch seems to be performing well.

    Feel free to let me know if the problem is not resolved within the next couple of hours.

    Regards,
    Joe Marr
    BurstNet Technologies, Inc.

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