My site/e-mail/etc that is hosted by Solid Internet has been down for almost 2 weeks. This is causing me some major problems.
Their support forum doesn't work, their phones go straight to voicemail, their voicemail inbox is full, they don't respond to e-mails or support tickets. I'm not sure what else I can do to find out what the problem is?
I've only just renewed for a further year too so I'm not overly keen on flushing all that money down the toilet.
I don't think I have any site back ups, certainly no recent ones so I don't want to lose everything which I assume I'll need to do to move to a new host?
2 weeks of down time is very much annoying. Sorry to hear your troubles and worst thing is that you don't have recent back ups. Do keep your own back up always mate, atleast from hereafter. Any way only thing I can wish you is that some how your problems will be resolved soon. Do keep us updated if some thing hopeful happens in this matter. If you are not able to login to your account even if you switch host there is nothing much your new host can do. And only thing possible is to start new hosting with the back ups available with you if you have any.
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I've had the exact same problem. Very disappointed, never had this problem with them before. I just renewed as well, and had to sign up with another host just to get email working for my business accounts.
A few months ago Solidinternet moved me to a different server. Not an uncommon thing when it comes to shared hosting. I had to contact tech support at the time to get a different smtp port setup like they had on the server I had previously been on and I also had to ask them why AWStats wasn't showing up for me.
They responded and got those things straightened out. Maybe not as fast as i would have liked, but I am not the most patient person. Probably within a day or two.
Right about that time, I was in the process of moving so it took me a bit to notice that even though I had access to AWStats, there were no stats showing up. I submitted a ticket over a month ago about that. In the meantime, I was also having a problem adding an addon domain to my Dad's account.
I found this topic and was really beginning to wonder what was going on with them. I've even started to look around for a different host. Tonight I tried one last time to add the addon domain and it didn't work and I thought I might as well check my support tickets to see if they had been answered at all. Support down for maintenance. I checked the contact page. Amazingly enough, Live Support was online for a change. It was sales.
However, I talked to a guy named Jeff and he managed to mostly fix AWStats for me. (It seems like it's still missing about a month.) But he also fixed it so I could add the addon domain.
When I asked what was going on with tech support, the answer he gave was that the ticket system had gotten corrupted. Not a great thing to hear.
It seems to be they really need to step up their support. But at least I found that there actually was still someone there who could help.
I would also like to mention that once I was moved to the new server, I've noticed a great improvement in server stability. I would hate to have to move to a new webhost now, but like I said, their tech support needs to be stepped up and quickly.