Aquarius storage?

oasis786 · #1 09-13-2009, 03:14 PM

Is the Admin around? Waiting for an order to be processed.

Jacob Wall · #2 09-13-2009, 03:30 PM

WHT is not their helpdesk, have you submitted a ticket? Have you waited long enough?

**RSkeens** · #3 09-13-2009, 03:42 PM

When did you order / how long ago? As said above, contact them instead.

eLief · #4 09-13-2009, 06:11 PM

They seem to be a pretty trust service around here, and just remember it is Sunday, so they may not operate during the weekend.

oasis786 · #5 09-13-2009, 06:58 PM

Been 28 hours so far, BUT I ordered on Saturday and it is now Sunday. Probably closed for the weekend?

I only posted this thread, as I was a bit worried... I wanted to pay with 2 different paypal accounts (1 for the initial payment, and 1 for the recurring payment) just wanted to make sure if it was ok, as the first payment seems to have set up as recurring. Should have checked by email before I ordered really.

This thread is no way meant to be in any way a complaint about Aquarius Storage. Thier pre-sale answers and help has been brilliant.

IGXHost · #6 09-13-2009, 07:29 PM

Some providers sales/billing departments or staff don't operate during weekends or holidays. You may just need to wait until tomorrow to receive a response from them. Nothing to be worried about yet

hostingdispatch · #7 09-13-2009, 09:13 PM

Its the weekend bro, Go too the lake :]

AquariusStorage · #8 09-13-2009, 10:11 PM

We do not close for the weekend

We however do not check WHT every second of the day, and as others have said, WHT is not our help desk. After reviewing pending orders, we noticed for some reason our billing system did not initiate account creation although payment was received, interesting. For future reference, a quick email to sales or billing would address that or submitting a ticket to our client area which is located at my.aquariusstorage.com and click submit ticket after logging in.

Sorry about the long setup however you should have now received your emails and should be good to go (there was about 4 orders placed this weekend that did not automatically provision after receiving payment, so I am assuming I got yours after manually processing these orders. If I am wrong and we didn't get your order setup, please let us know immediately!)

EDIT: Wanted to stress, once again. WHT is NOT our help desk. I assure you if you would have submitted this issue as a ticket, you would have received a response in 10 minutes to possibly an hour. I do apologize for WHMCS being unable to correctly provision these handful of accounts over the weekend and we will take steps to see that shared and reseller orders are processed immediately in the future (as they usually are).