I've had a simple Grid-Service account with MediaTemple for 60 days, and have been very satisfied with their service and support. Would just like to acknowledge that here and give a few reviews on certain areas of their hosting as of now. I will post a review later on regarding their long term service
In terms of reliability, it is true that MediaTemple can handle major spikes and sustain the website. However be reminded that during a spike, bandwidth can often be consumed rapidly. This happened with my website, with the bandwidth going over allotted amount. However MediaTemple did a wonderful job in detecting and helping me settle the issue regarding the spike.
Their uptime has been 100% according to my stats other than the short downtimes that they announced earlier for maintenance purposes.
I am definitely receiving dedicated server power from this little Grid-Server. Although I haven't run extremely intense applications [yet], the amount of GPUs on the server has been able to sustain the processes and pages I have already been running. If you need to run a powerful website but can agree to a few basic limitations in terms of software usage at root, this is a great package to consider.
MediaTemple's support via helpdesk is certainly slower than I would hope, typical response time around 12 hours. They are good at answering questions however and usually settle problems within a reply or two.
Their support via phone is, however, another story. Most times they answer the call immediately and afterwards create a ticket with the support log. Their phone support is top notch and they are very down to earth with the technical terms. I appreciate the fact that they offer telephone support in contrast to many other large hosting companies that do not.
Overall, I would give MediaTemple a 9/10 for their hosting.
Great review! Thank you very much for taking the time to write such a detailed review of MediaTemple. I haven't seen alot on WHT, or other forums for that matter, in regards to MediaTemple. It's nice to be able to read a review. I hope your relationship with MediaTemple continues in a positive way. Best of luck!
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