Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Cirtex Very VPoor Service

[mayax]

Ok first up:

I hate complaining and bitching abt people who make an effort at providing a valuable service but ……………….

1) My Server Account details never got sent
2) My Account Fees never reached me
3) Our Dbs get corrupted by Cirtex Staff
4) 3 days downtime
5) MySQL server's socket is not correctly configured
6) Customer Support staff is semi lousy
7) Called the Owner to complain but he never got back to us


I will deal with these issues independently:

1)
Asked for my account details for our admin files and never received

2) Our sites got taken down due to lack of communication from Cirtex accounts with reminder notices never reaching us, this caused considerable downtime and a whole host of knock on dilemmas in our office here not to mention anxious clients calling for 2 -3 days (we still have to rectify this night mare with missing files and corrupt Dbs !!)

3) We are then told our Dbs are corrupt (as above) now we have to restore the whole structure from our backups.

4) 3 days before we got any fwd movement on this (although
we were getting some v slow responses from Cirtex

5) When we did get the time from our busy schedule to sort this out Dbs were missing along with server's socket is not being correctly configured
surely this should have been resolved upon realizing the issue?

6) Each time I or my staff contact CS abt this we get cut off without waiting to see if fulfilment is complete with the client : for example:

lee ferreira: hence we cannot access out Db data
lee ferreira: your response Gary is ??
Cirtex Gary: I am che3ck in it
Cirtex Gary: Please hold on
lee ferreira: ok
Cirtex Gary: Please check it
Cirtex Gary: Every thing is fine
lee ferreira: k
lee ferreira: chkng
---------------

Cirtex Gary has left the chat conversation
Click Here to Leave a Message

what is this ????


7) I got so infuriated I called the owner in NY and was told he would call me back with no response call at anytime.


Ok Cirtex have done what I consider an average attempt of make an assist here but If I or my staff were to conduct our business in this manner we would lose a many many clients.....its not good enough from our standpoint
and are now looking for a new provider, I do hope in the remainding time we are with Cirtex we get proved otherwise...I can’t see it though

Lee Ferreira
Project Manager
The Liquid Engine

I AN NOT HAPPY AT ALL WITH THIS COMPANY


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Anyone with similar issue with Cirtex ?

[Cirtex]

Hi Lee,

Sorry to hear about the inconveniences you've experienced, this is not typical of us, I shall investigate and resolve it, refund if needed as well and credit accordingly.

Please reply here with your TICKET ID in helpdesk so I can investigate the issues you mentioned above for you and speak with the staff that was in charge of handling your issues so we can continue to improve upon our services.

Thank you!

[lady2009]

Sorry to know about your bad experience with Cirtex.. I hope this gets sorted out asap and all ends well..

[mayax]

Originally Posted by Cirtex

Hi Lee,

Sorry to hear about the inconveniences you've experienced, this is not typical of us, I shall investigate and resolve it, refund if needed as well and credit accordingly.

Please reply here with your TICKET ID in helpdesk so I can investigate the issues you mentioned above for you and speak with the staff that was in charge of handling your issues so we can continue to improve upon our services.

Thank you!

Hi Cirtex

May I have your name so I know who Im dealing with thank you ;-)

There are so many tickets for this as there are so many problems, even now we are still having issues, (admittedly you ppl are behind these, but they are slow at comprehending and fixing these issues )for example an email account is still down and seems to be taking ages to fix !!...just last night ALL our sites were down apparently our IP blocked the server firewall list...I had to send our 2 developers working on this site home ((we were told 10 mins to uptime)actually took 6hrs))

I have supplied a few tickets in order to for you to find just a few of the issues we have had and are having below, you will be able to discover our account from these ticket #s no doubt and from that point let me know how you intend to make me and my team and our clients happy with your services again ? ..your call ..

1) [#SJS-188677] (still getting thru this one)
2) Ticket ID: WJR-827377 (latest issue)

Lee Ferreira
Project Manager
The Liquid Engine

[mayax]

Originally Posted by lady2009

Sorry to know about your bad experience with Cirtex.. I hope this gets sorted out asap and all ends well..

Thanks lady2009 appreciate your sentiments on this

Lee

[Cirtex]

Hi Lee,

No problem, I will investigate all of this and make sure the issues are resolved.

As for my contact info, feel free to private message me on our FORUMS, my username is "Cirtex Admin"

Cheers

Originally Posted by mayax

Hi Cirtex

May I have your name so I know who Im dealing with thank you ;-)

There are so many tickets for this as there are so many problems, even now we are still having issues, (admittedly you ppl are behind these, but they are slow at comprehending and fixing these issues )for example an email account is still down and seems to be taking ages to fix !!...just last night ALL our sites were down apparently our IP blocked the server firewall list...I had to send our 2 developers working on this site home ((we were told 10 mins to uptime)actually took 6hrs))

I have supplied a few tickets in order to for you to find just a few of the issues we have had and are having below, you will be able to discover our account from these ticket #s no doubt and from that point let me know how you intend to make me and my team and our clients happy with your services again ? ..your call ..

1) [#SJS-188677] (still getting thru this one)
2) Ticket ID: WJR-827377 (latest issue)

Lee Ferreira
Project Manager
The Liquid Engine