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  1. #1
    Join Date
    Nov 2007
    Location
    England
    Posts
    239

    Plesk Panel Error

    Hey,

    One of our clients has come across an error in Plesk but as usual, nothing of the sort can be found via Google. (I hate Plesk ).

    Error: Unable to fetch customers' balances: Unable to connect to Plesk-Billing.
    Any help will be appreciated!

    Thanks in advance.

  2. #2
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    cd to your pb httpdocs folder, then:

    mkdir action-api/ && cp -a app-modernbill-admin/api.php action-api/

  3. #3
    Join Date
    Nov 2007
    Location
    England
    Posts
    239
    Tried. The folder to be copied doesn't exist.

  4. #4
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    What version of plesk, what OS?

  5. #5
    Join Date
    Nov 2007
    Location
    England
    Posts
    239
    Plesk 9.2.2 - CentOS 5.3

    Thanks.

  6. #6
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    Verify hostname for billing as indicated in CP. Also check licensing. I think you need to purchase additional billing license when you have more than 10 clientis

  7. #7
    Join Date
    Nov 2007
    Location
    England
    Posts
    239
    There are only 2 domains being hosted.

    "Verify hostname for billing as indicated in CP"

    I don't understand what you mean here.

  8. #8
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    For example:

    https://host.name:8443/plesk-billing...ernbill-admin/, where host.name is the host name of your Plesk server

    See also
    http://www.pleskbilling.com/support/manual/

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