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09-10-2009, 08:21 PM #1Temporarily Suspended
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How to contact support if main website is down?
I am using a web hosting provider , my websites hosted with them are down and their main website is also down. How do you contact support in such cases? The who is lists their website email , so I suppose that email is also not working.
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09-10-2009, 08:24 PM #2Retired Moderator
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It's possible that just their http server is down and mail is still up, so try emailing their support address and see if it bounces back or not.
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09-10-2009, 08:32 PM #3Web Hosting Master
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You can also check to see if your company has a twitter or facebook page.
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09-10-2009, 08:37 PM #4Web Hosting Guru
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do they have a phone number? search google for their contact numbers.
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09-10-2009, 11:55 PM #5Private Citizen
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twitter, domain WHOIS record may have a phone # or alternate email.
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09-11-2009, 12:02 AM #6Web Hosting Master
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Who is the host?
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09-11-2009, 01:45 AM #7Junior Guru Wannabe
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Yes thats a nice Idea, now a days every one uses Twitter......
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09-11-2009, 02:22 AM #8Disabled
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09-11-2009, 02:31 AM #9Webhosting Professional
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This is why hosting companies need to have failover sites...
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09-11-2009, 02:40 AM #10Disabled
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09-11-2009, 02:53 AM #11Temporarily Suspended
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I have sent emails , but the emails have not bounced back yet. They do not seem to have a twitter account. When I check using an hosting uptime service , it is indicating a failure at 41 monitoring points and Ok at 8 points. Is this an indication of a network failure?
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09-11-2009, 02:57 AM #12Webhosting Professional
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Precisely mirrors. And snowfall, showers, hurricanes are exactly the reason why the hosting company's site should at least be redundant so customers are aware of whats going on.
I have sent emails , but the emails have not bounced back yet. They do not seem to have a twitter account. When I check using an hosting uptime service , it is indicating a failure at 41 monitoring points and Ok at 8 points. Is this an indication of a network failure?[[ Reyox Communications / USA based cloud servers & support / 9 years of hosting websites ]]
[[ Affordable ASP.NET4, ColdFusion, PHP & MS-SQL, MySQL, cPanel/WHM & Windows Reseller Hosting + Virtual Private Servers ]]
(www.reyox.com) - Mention WHT and get a discount on your first month!
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09-11-2009, 03:10 AM #13Temporarily Suspended
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When I do a traceroute, it is giving an error
Unable to resolve target system name e*.com
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09-11-2009, 03:16 AM #14Temporarily Suspended
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Well go to domaintools.com
put the domain in the whois and check for the email or phone number. there is anything listed there send it an email.
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09-11-2009, 04:53 AM #15Web Hosting Master
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Get the phone number from WHOIS. How long have they been down for? Try sending an email to support or calling them.
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09-11-2009, 05:18 AM #16Web Hosting Master
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I assume IM and yahoo or gmail alternative + phone
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09-11-2009, 05:20 AM #17Newbie
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Check Whois of the Domain for Phone Number.
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09-11-2009, 05:22 AM #18Web Hosting Master
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Use - http://www.domaintools.com/
Type their domain and see if they have a phone number or an alternative e-mail you can contact them on██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
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09-11-2009, 05:25 AM #19Web Hosting Master
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09-11-2009, 05:29 AM #20Web Hosting Master
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What is that info hidden. That actually a problem and web hosting provider need to inform the customers about alternative ways beforehand
The information would be on-site. If their service goes down then the only options would be to use the information that is posted on WHOIS or use the information that was hosted on-site such as telephone numbers and e-mail.
-Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
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09-11-2009, 05:37 AM #21Web Hosting Master
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ASPnix Web Hosting - ASP.NET, MS SQL, AJAX, Hyper-V
Microsoft Hosting and Virtualization
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09-11-2009, 05:41 AM #22Web Hosting Master
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If web site down no way to get the info. I assume the info should be send with welcome email and with other correspondence██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
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09-11-2009, 06:21 AM #23Newbie
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Looks like phoning is the best option. Surely they must have a phone number. Their business must be listed somewhere on the Internet, so just do some searching.
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09-11-2009, 07:04 AM #24Temporarily Suspended
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As I have mentioned earlier, I have checked the whois using Domaintools and other methods. I have already sent emails, but there is no response. Making a phone call may not be feasible due to time zone differences.
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09-11-2009, 07:42 AM #25Support Facility
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Did you tried to contact them through all their possible phone numbers?
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