If there was buyer at all.
erupt.com domain owner in whois is still:
ERUPT Admin ()
79 Hulst Rd,
Amherst, MA 01002
And andrew's adress is:
Page, Andrew appage21 @ gmail dot com
79 Hulst Rd
Amherst, MA 01002
8006891456 Fax --
Domain nameservers are down. Maybe someone should ask his host LiquidWeb, what happened with our files, but I doubt that they are willing to help in such matter.
I have very bad feeling regarding this...
i talked with the people at liquidWeb, and they cannot help us unless we have username password for erupt.com. i have all my scripts work there, and only have a backup from a month ago. all my client lists of over 800 customers are in the database. I only have list of about 400, saved in my computer. I sent an email to the [email protected]. No reply yet. Apparently the business got sold at around $1200 per the other forum topic that Andrew began posting. Any help would be really appreciated from anyone. By the way, I have 11 sites hosted with them. 3 are very critical in operating the business. I am ready to pay $$ for retrieval of those sites. Thanks for looking and beginning the post.
sujanks, I also mailed his appage21 adress two days ago and no reply yet. What actually people from liquidWeb said? Maybe, just maybe... they still have server datas and maybe, just maybe.. they would be willing to put it online for some day or so.. to help people to get their datas back? It's not like we would need his password for that. We have own passwords for own accounts on his (ex) server.
There is so much unknown. Did he sold company? Domain is still registered on his name. He stopped to pay liquidWeb bill and they put server offline? His cPanel license expired? Etc...
I have no idea. I asked if they can provide me any info, and they said, I have to give them username and password for erupt.com. So, seems it is hosted there. Then I asked if they host erupt.com, and they said, they cannot provide me any info. So, may be they can't. Perhaps we can all get-together, like all the people affected and put a request, and perhaps they can help. May be offer some $$.
I, for one, don't care about the money i've paid for hosting not provided, or for the files on my site, or anything right now. All i'm interested in is regaining control of Masonity.com, which was registered for me by shadowcore when i signed up for their hosting. Erupt bought shadowcore, and hopefully the dates of registration / change of owner in the past along with a few emails between myself and erupt should be enough to get godaddy to transfer the domain to my name. Well, we can hope, can't we!
Ever since Shadowcore was bought out by erupt.com, service and uptime have been very spotty. Does anyone have any suggestions on how to get a hold of the files from our sites? I realized my last downloaded backup was in February and for some reason I'm missing the files on my computer. (Go figure, right?) This really makes me angry, considering I renewed in July for a year simply because I didn't have time to research and find a new host. Guess now I have to make time? Thanks to Google Apps I was able to get my email back up and running, at least. But my entire business is gone right now.
Does anyone have any suggestions on how to get a hold of the files from our sites?
As long liquidweb don't wipe out this server (if they aren't already) there's still hope. There on WHT are know lately atleast two cases where host which hosted scam company which vanished helped to ex customers of this company and put server online for 24 hrs or so.. so that people got their files. This is not liquidweb obligation but maybe, just mabye they would be willing to help scammed members of WHT community with such altruist act. All what would we need is to get server back online for some day or so to download backups.
Liquidweb have representative (LiquidWebTravis) on WHT board and someone would maybe ask him for help, but we're not their obligation but then again... maybe they would be willing to help (and even get some new loyal customer with such act of goodwill).
I, too, am worried mostly about the data (and my customers data). Hopefully we'll get a chance to download backups. I'm very dissapointed, but really it's my own fault for not being more careful. I knew I should have jumped ship when it changed owners again. I was with shadowcore since before they were shadowcore, and I'm very dissapointed to see this happen.
Has anyone found anything? I was a reseller, and paid months in advance for my erupt reseller account. Now, I've lost all of my clients because it's been days without service. And I have one client who's a friend that needs her website data because it wasn't backed up anywhere else!
I'm glad to find there are other people experiencing this problem. I have some backups from earlier this year, at least, but not before that. :/ Luckily nothing particularly critical was lost, but it's going to be a giant annoyance to have to set everything up again. Hope we can get access to our data at some point...
They do not understand your (our) problem. Maybe you didn't explained well? It seems like they think that you're part of erupt.com or something... It's not really progress
Travis, as WHT member, is more familair with such issues as our is and he would most likely understand our hopeless situation.
Thank you for the information, what package would you like to host the domains with us? Also, can you please forward the username and passwords of all domains so we can copy them for you to the new server?
Huh? sujanks, you have some strange offtopic conversation with liquidweb... Those things which you paste now are completely irrelevant for erupt.com victims... Maybe someone other should contact them and explain them what's actually problem...
Ok, I spoke with Stefan and pretty much resolved it. This is the deal and way out of it, which I was able to do.
They cannot be put up erupt.com online because they failed to pay the bill. And pretty much, all of their clients are screwed up. He said, to deal with erupt.com should we want erupt.com to go online.
So, if you are a reseller, you can sign up to one of their packages. I signed up for $60 VPS hosting (discounted to $50/month), and give them the username and password, of the reseller account, and they will move all the files from erupt's server to their new one. This way you'll have one month to move the files/data to wherever you want. He said, they are in the process to clean up the old server - which they can, I think. So, you may want to do something quick.
Stefan knows all what's happening and you can reach him directly @ (517) 322-0434 x386.
Good Luck to you all.
Remember to use a good host and backup data is what I've learned from this experience. It is worth spending that extra $100 for a better host.
I am still down to suing that Andrew Page, and get the money back.
Hi all, I am going to put a request to transfer your domains to the new server under my account, and if you want to save some $$$. But to my understanding $50 is worth spending to get your stuff back, and you are in control.
I will post the responses as it comes, and most likely they'd want your user-name and password. Please PM me [email protected]. Then you have 30 days to back up and move it somewhere else. But remember I only have 50 GB storage and 400 GB bandwidth. I might use only 10% of the total, so there's 90% up for grabs. But no promises yet, as I haven't heard from them.