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Thread: UmbraHosting - poor support
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09-10-2009, 04:13 AM #1
Junior Guru Wannabe
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UmbraHosting - poor support
Hi,
Anyone knows what's happend to Umbrahosting?
I have there VPS (working very good)
I have also ordered dedicated server for another website (soon it is 7 days) and it is still pending.
My site is down from 08/29/2009 and they are not reboot my server. I moving to more powerful dedicated server with them, but not reply from them since 09/07/2009. It was 3 days ago (they said: "Sorry about the delay, support has been slow due to the holiday weekend"Best Cheap Web Hosting | SeoXan.com Check your website
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09-10-2009, 04:44 AM #2
Web Hosting Master
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Hmmm... It is a pity to here about their approach to their customers. I assume you need to thing about moving to another web hosting services instead.
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09-10-2009, 05:49 AM #3
Junior Guru Wannabe
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Yes. I want to move, but I have DB truncated, so I don't have all content. I can't migrate, cause site is down.
I can only ping it, but ssh not works.Best Cheap Web Hosting | SeoXan.com Check your website
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09-10-2009, 06:16 AM #4
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09-10-2009, 06:56 AM #5
Junior Guru Wannabe
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It was high mysql usage
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09-10-2009, 08:01 AM #6
Web Hosting Master
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Try a PM to their representative here if you have not done yet. But it seems his last activity here on 08-30-2009
http://www.webhostingtalk.com/member.php?u=139994.
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09-10-2009, 10:49 AM #7
Junior Guru Wannabe
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I sent PM. Even I call them. No response. Jazz music only
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09-10-2009, 10:59 AM #8
Web Hosting Master
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09-10-2009, 11:02 AM #9
Newbie
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Hoster like that are scammer. They didnt want clients, they want MONEY. You should google a better site. Maybe it costy, but worth it!
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09-10-2009, 11:28 AM #10
WHT Addict
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Just like anazhd said, they might had cheap prices, but you end up bad, so it is not worth the money you saved. The best way to find a reliable host is to check their reviews here and on other hosting forums first before signing up. And also you might found the best host, always backup your database, I do it each day.
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09-10-2009, 02:37 PM #11
Newbie
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whois
I tried to whois the domain for you to see if could find a diffrent number but the Registrant Phone number is not listed sorry for your luck.
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09-10-2009, 02:50 PM #12
Web Hosting Industry Expert
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That's a ridiculous excuse for a 7+ day wait imho - hopefully you will be able to get all of your database so that you can make a move.
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09-11-2009, 05:02 AM #13
Web Hosting Master
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7 days+, that's unacceptable. Find a new host as soon as possible. Unless there is a communication error between you and the web host, there is no excuse for such a delay.
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09-11-2009, 11:50 AM #14
Junior Guru Wannabe
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now is 8 days. Their support GONE. From 4 days completely no response.
I cancelled server. Wonder how to get DB back ...Best Cheap Web Hosting | SeoXan.com Check your website
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09-12-2009, 07:36 AM #15
Junior Guru
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Umm,I sorry to hear that.I suggest check their TOS,but most host do not make back-ups for dedicated solutions.It is really terrible that the hosters makes no responses to their customer without reasons.
God bless you.█ HostEase Hosting - Professional Web Hosting
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09-12-2009, 07:52 AM #16
Junior Guru Wannabe
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If you listen to me, I would suggest you that some times we customers should try to understand web hosting people.
They have a hell lot of load and thats why they can't give attention to your problem
Give then a day or two and it'll be fine
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09-12-2009, 10:02 AM #17
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09-12-2009, 10:39 AM #18
Junior Guru Wannabe
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They rebooted server. I moved to other server. I received a refund for ordered server.
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09-12-2009, 11:14 AM #19
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09-28-2009, 01:23 PM #20
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Just wanted to follow-up on this issue. The user was on one of our Intel Atom dedicated servers and his website (specifically mySQL database) was consuming all of the resources on the Atom.
He wanted to purchase an upgrade however he insisted on the AMD Phenom processor which we didn't have in stock. It took a couple days to obtain the processor and build the server, but he requested a cancellation of the upgrade order before the new server was online.
We are very sorry that this didn't work out and wish you the best of luck with your new host!█ Umbra Hosting
█ cPanel | Softaculous | CloudLinux | CloudFlare Optimized Partner
█ Web Hosting, Reseller Hosting, VPS, Dedicated Servers, Colocation
█ UmbraHosting.com
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