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Thread: FTP Problem

  1. #1
    Join Date
    Sep 2009
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    Canada
    Posts
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    Exclamation FTP Problem

    Hello,

    I'm using FTP through filezilla to connect to my site and all of a sudden have received an error from filezilla saying it can't retrieve directory listing. Its not a server issue as far as I and our server management team can see. I have looked at a few things on the net, but they didn't help. Any Ideas?

    I use:
    Windows Vista Ultimate
    Service Pack 2
    32 Bit OS

    Server is Centos OS with Cpanel/WHM installed.

    This is the message from filezilla:
    Code:
    Response:	230 OK. Current restricted directory is /
    Command:	SYST
    Response:	215 UNIX Type: L8
    Command:	FEAT
    Response:	211-Extensions supported:
    Response:	 EPRT
    Response:	 IDLE
    Response:	 MDTM
    Response:	 SIZE
    Response:	 REST STREAM
    Response:	 MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
    Response:	 MLSD
    Response:	 ESTP
    Response:	 PASV
    Response:	 EPSV
    Response:	 SPSV
    Response:	 ESTA
    Response:	 AUTH TLS
    Response:	 PBSZ
    Response:	 PROT
    Response:	211 End.
    Status:	Connected
    Status:	Retrieving directory listing...
    Command:	PWD
    Response:	257 "/" is your current location
    Command:	TYPE I
    Response:	200 TYPE is now 8-bit binary
    Command:	PASV
    Response:	227 Entering Passive Mode (66,232,112,136,230,2)
    Command:	MLSD
    Error:	Connection timed out
    Error:	Failed to retrieve directory listing
    Get this message also on a mac, and at two different internet connections also.

    Any help will be much appreciated.

  2. #2
    Join Date
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    switch off passive mode in your ftp client, probably the firewall settings in the server are changed
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
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  3. #3
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    I try to switch to active mode instead of passive, but get this message from filezilla.

    Connecting to probe.filezilla-project.org
    Response: 220 FZ router and firewall tester ready
    USER FileZilla
    Response: 331 Give any password.
    PASS 3.2.7.1
    Response: 230 logged on.
    Checking for correct external IP address
    IP 192.168.1.2 bjc-bgi-b-c
    Response: 510 Mismatch. Your IP is xxxx, gj-eb-cab-cba
    Wrong external IP address
    Connection closed

    Thanks for reply.

  4. #4
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    I suggest trying to ftp after turning off your firewall to isolate the issue .


    Btw..whats the source ftp server ?
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
    Email: exec @ activelobby.net | Skype: unni_active

  5. #5
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    Tried with server firewall disabled and stopped, still no luck.

    What do you mean by the source ftp server?

  6. #6
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    linux or windows server ?
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
    Email: exec @ activelobby.net | Skype: unni_active

  7. #7
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    Linux. Centos

  8. #8
    Join Date
    Jun 2008
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    India
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    Try to switch Ftp server from your WHm.. Ftp config manager

    from proftp ->pure or else pure->pro

  9. #9
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    k trying that, thanks

  10. #10
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    *

    No luck either.

  11. #11
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    Nothing can be done without some sample ftp details to a test domain created ..would be great if you could PM them ..(only if you trust)
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
    Email: exec @ activelobby.net | Skype: unni_active

  12. #12
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    OrangeHosting is this a VPS or a dedicated server?

    Which firewall you tried switching OFF, on the server or on your PC?
    Vinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
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  13. #13
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    Quote Originally Posted by vinsar View Post
    OrangeHosting
    Which firewall you tried switching OFF, on the server or on your PC?
    Bulls eye ..try switching off your local firewall as well
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
    Email: exec @ activelobby.net | Skype: unni_active

  14. #14
    I think the problem might be caused by the firewall running on your computer and your router.
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  15. #15
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    This is a dedicated server. And I tried turning off the firewall on the server, not my local one.

    I have comodo firewall and windows firewall running. I also have this same problem on my mac though . Could be router, but then again I have tried this on someone elses internet connection.

    Macbook Pro tried on 2 diffrent internet connections (filezilla)
    PC tried on just 1 internet connection (filezilla)

  16. #16
    Join Date
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    What about if you FTP from the command line?

  17. #17
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    Can you try a diferent FTP client?

    you can try these free version (very good ftp clients)

    http://www.coreftp.com
    or
    http://www.leapware.com

  18. #18
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    Thanks for the help so far

    What about if you FTP from the command line?
    What do you mean by that?

    Can you try a diferent FTP client?

    you can try these free version (very good ftp clients)

    http://www.coreftp.com
    or
    http://www.leapware.com
    I'll try that leapware one it looks good. CoreFtp I tried but it said I had the incorrect pw, even though I copy and pasted a bunch of times.

  19. #19
    If neither work you could try SmartFTP

  20. #20
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    No luck turning off the firewall on my computer. Going to try SmartFTP i guess now

  21. #21
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    Unhappy

    [21:54:34] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    I get that from SmartFTP now too.

  22. #22
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    Well from outside its hard to guess what's going wrong with your FTP server.

    Anyways try following steps:

    SSH to your server as root and give following commands:

    /scripts/fixproftpdconf

    after that

    /scripts/fixproftpddupes

    and finally

    /scripts/upcp --force

    If all fails, hire an experienced server admin to investigate and rectify the cause.
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  23. #23
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    If all FTP client dont work, then its almost 100% your connection.

    Can you try to change some settings in your modem/router you can try to put your local/nat ip into DMZ mode. Open port 21 in your modem/router firewall. DMZ would probally fix it, until you can figure out what it is.

    PS: can you connect to other ftp servers?

    Cheers

  24. #24
    Hi,

    did you checked the home folder permission. check the permission around there.

  25. #25
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    Putting my router into DNZ mode probably would fix it, but it would make my computer very vulnerable. I'll try running those commands vinsar, hope they work, thanks .

  26. #26
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    Can I just say that this problem isn't with OrangeHosting's connection, I seem to be experiencing the same problem with the server as well.
    Shamil Nunhuck, - Radon Systems Limited
    VPS + Dedicated Server Hosting and Management
    vBulletin / XenForo Hosting and Services
    Server / Website Consultation

  27. #27
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    Thumbs up SOLVED

    SOLVED. We opened a support ticket with Cpanel and it ended up being a issue with the IP.Tables.

  28. #28
    Join Date
    May 2009
    Posts
    31
    Hello,

    it would be due to missing module ip_conntrack_ftp.

    Type this at the shell prompt.
    modprobe ip_conntrack_ftp

  29. #29
    Join Date
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    Hey, the problem is fixed on our server. That could be a solution though, thanks anyways.

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