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Thread: Free helpdesk software
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09-09-2009, 12:15 PM #1Eternal Learner
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Free helpdesk software
Just found a lovely free helpdesk software at http://www.accord5.com/trellis.
Prashant T.
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09-10-2009, 09:19 AM #2Support Facility
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Its seems to be interesting would like to know the review from the people experience with it.
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09-11-2009, 07:49 AM #3Web Hosting Master
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I've worked with trellis a little and it's great.
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09-11-2009, 10:33 AM #4Newbie
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good helpdesk software is kayako.
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09-11-2009, 11:29 AM #5WHT Addict
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WHMPHP people use it
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09-11-2009, 11:34 AM #6Aspiring Evangelist
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For Open-source I like OSTicket, its really easy to customize if needed.
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09-11-2009, 09:12 PM #7Newbie
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Hello,
I had been using WHMCS which is good, but for another system only need helpdesk not billing etc.
I often need to awnser support requests whilst on the road via the blackberry - I am having probelms finding a free helpdesk that allows both the client and the support person to respond to the ticket via emaillike it works well in WHMCS.
any ideas?
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09-15-2009, 06:32 AM #8Junior Guru Wannabe
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Yeah... can WHMCS do that things reply via email and then logs it into WHMCS system ? I've never done it yet.
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09-15-2009, 09:02 PM #9Web Hosting Master
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can i use OS TICKET?
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09-16-2009, 07:53 AM #10WHT Addict
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09-16-2009, 07:58 AM #11Web Hosting Master
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it is easy....can you help me for OS ticket?
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09-16-2009, 09:07 AM #12WHT Addict
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ask questions, ans we will try to help
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09-16-2009, 10:21 AM #13CEO & Leading Designer
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09-16-2009, 09:02 PM #14Web Hosting Master
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09-17-2009, 01:39 AM #15WHT Addict
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You can adjust the header and footer of the OS Ticket for your site design, just open and modify these files in the /osticket/include/ folder: header.php and footer.php.
Here is the discussion of the OS Ticket customization on the OS Ticket forum: http://osticket.com/forums/showthread.php?t=731
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09-17-2009, 08:28 AM #16Web Hosting Evangelist
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I have been using it for a small website. It looked great first (I couldn't believe it was FREE!) but as soon as I got more people using helpdesk, it become a real nightmare.
It was difficult to organize customers and help tickets and I had no option but to uninstall this software.
P.S. It was about 12-15 months ago and maybe they have improved this helpdesk now...
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09-17-2009, 08:50 PM #17Web Hosting Master
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what you people suggest ...i have just start resseller and have 4 clients yet...want free easy to use help and ticketing system.
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09-18-2009, 05:56 AM #18Web Hosting Evangelist
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I found that http://www.2-software.net/ promotes free helpdesk software HESK at the moment. I'm not sure if it's made by them, but screenshots look pretty good. Interface looks easy and intuitive.
However, I didn't use it yet, so I can't comment. If someone has any experience using that tool, I believe everyone would love to hear feedback.█ Hosting24.com Web Hosting - First class web hosting services.
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09-18-2009, 06:16 AM #19Web Hosting Master
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That looks like a bit of a spam site. HESK's site is: http://www.hesk.com/
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09-18-2009, 06:35 AM #20Web Hosting Evangelist
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Has anyone installed it? It would be great to hear some comments. It looks a little bit better than Trellis desk, but I see it's not as powerful as Kayako support suite is. In other hand, you always get what you pay for...
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09-18-2009, 09:03 PM #21Web Hosting Master
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i have just install OS ticket but cant find how i can integrate to my website?
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09-21-2009, 05:50 AM #22Web Hosting Evangelist
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mudassirjaved, what kind of integration are you looking for?
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09-21-2009, 06:44 AM #23Web Hosting Master
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so that the page of support ticket opens in my website header and footer...
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09-21-2009, 06:52 AM #24Web Hosting Evangelist
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you want to display support tickets in header and footer of your website!?
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09-21-2009, 06:55 AM #25Web Hosting Master
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I think he wants to integrate his website's header and footer into his support center, not the other way around
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