Results 26 to 50 of 60
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11-15-2002, 01:21 AM #26Newbie
- Join Date
- Nov 2002
- Posts
- 5
Response from a typical customer
HI Guys - this is from skystar. May I say first of all thank you for your feedback, yes, you too simplenethosting.
Here's the deal: We are a mature, _very_ experienced marketing company with various and sundry clients, in business since 1995. (Time flies!) Some of our clients have been Samsung Electronics, Big Dog Sportswear, Sears Point Raceway and lots of others. Some big, many small, including adult, mom-'n-pop, big corporations, start-ups, dreamers and everybody else.
A couple of our guys write for the Internet mags, (still), and several people we started with have hit the BIG time.
The main thing we have learned along the way is that there are a million people who can deliver products, but CUSTOMER SERVICE and understanding that everybody has a different interest level is where it's at.
I'm the Managing Partner of this company, (Chief of Stuff), and don't know a damn thing about computers and don't care to learn. I'm a marketing guy and love how the Internet works, but I consider it like the telephone - I simply use it without knowing (or caring) how it works.
The ONLY thing I care about is getting the job done and connecting with people who will help me do that.
The absolute _last_ thing I want to do is go to somebody's Web site to figure it out or spend one minute on it. Like the yellow pages, all I want is the quick info I need to do my thing, NOW. I _love_ brochure-ware sites! That's why I consider AOL the most successful operation on the entire Internet. Don't have to think - just dial, connect and begin.
I _demand_ responsive, helpful human answers for every problem we encounter. When we need to resolve a problem we _never_ email - it's a complete waste of time. You're crusing along doing your project and get hung up and need a quick answer. Send an email and hope they email back in a few hours or who knows when? FORGET IT. I need to get past this little problem N O W !
May I say this Naked Hosting operation has been good so far - accomodating, responsive and most of all helpfull.
Guys, there are a million hosting companies out there, all supplying more of less the same product. Offer quick, responsive, helpful telephone help, prominently display your phone number on your site and everywhere else, encourage callers to call you and you will go far.
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11-15-2002, 02:33 AM #27Web Hosting Master
- Join Date
- Nov 2001
- Posts
- 5,383
What is this about
Clustered Hosting With Continuous Data Protection (CDP)
http://www.solidinternet.com
8 Years of hosting excellence!
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11-15-2002, 02:41 AM #28Web Hosting Guru
- Join Date
- Nov 2002
- Location
- Bay Area, California
- Posts
- 309
I'm a bit confused myself...
Nice pep-talk, but, what for?
-Luxore
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11-15-2002, 03:45 AM #29New Member
- Join Date
- Nov 2002
- Posts
- 1
Originally posted by labgeek
I would not expect $5 a month accounts to get phone support. I have no problem with that. I wouldn't expect it to. And skystar should be told that. However, we must remember that most of our contact with others in this industry is via the written word. The impression is as important as the message itself.
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11-15-2002, 05:10 AM #30Junior Guru
- Join Date
- Jan 2002
- Location
- Dublin, Ireland
- Posts
- 188
No offence intended simplenet, but in light of your previous honesty, you do look a little more recent than May 2002
Registrant:
William Kish
SimpleNet Hosting
G3075 S. Dort Hwy.
Suite 443
Burton, Michigan 48529
United States
Registered through: SimpleNet Hosting
Domain Name: SIMPLENETHOSTING.COM
Created on: 09-Aug-02
Expires on: 09-Aug-03
Last Updated on: 09-Oct-02http://www.register365.com - European/Irish Shared hosting and great value domains - get .com/.net/.org for just €5.95, .ie for just €25.95
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11-15-2002, 05:20 AM #31Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
why do all threads with praise for a company turn into a mess. Cant we just leave threads alone which have good things about a company.
nobody asked for you to follow up with negative comments.Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
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11-15-2002, 05:23 AM #32Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
its like it goes from a request, to some banter, to a review, to a pep talk .............
Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
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11-15-2002, 05:50 AM #33Web Hosting Guru
- Join Date
- Sep 2002
- Posts
- 256
Thanks for the advice, skystar.
I am sure most here already knew most of what you said, but it doesnt hurt to have things pointed out.
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11-15-2002, 06:04 AM #34Web Hosting God
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- Dec 2001
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- Above The Clouds
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- 7,223
That_was_a_great piece of advice from a_self_professed_internet_guru who knows nothing about the_internet. And, oh yes, lest we forget, AOl_rocks_right?
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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11-15-2002, 06:21 AM #35Web Hosting Master
- Join Date
- Apr 2002
- Location
- USA
- Posts
- 5,783
Well if you guys stop flaming long enough to really read what the guy had to say you might understand and learn something. He was trying to tell you what the new breed of hosting client is looking for when they look for a web host, not the techie webmasters found here, but the other 30 million people looking for hosting.
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11-15-2002, 06:40 AM #36Web Hosting God
- Join Date
- Dec 2001
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- Above The Clouds
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- 7,223
I stand corrected?
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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11-15-2002, 06:43 AM #37Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
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- 7,223
Yep, read it again. I don't see one place where this guy claims to have inside info on how the minds of webmasters work. Still good info, albeit basic.
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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11-15-2002, 07:42 AM #38Web Hosting Master
- Join Date
- Jul 2002
- Location
- Sweden
- Posts
- 2,059
skystar made a new thread as well...
http://www.webhostingtalk.com/showth...threadid=89036
It would be easier if the threads were merged, but...
Anyway... simplenet has a right to be upset, skystar has some things to learn about the internet... both need to calm down a little before we have a full blown war around here.
Oh... maybe they're not upset at all any of them, so in that case they will probalby both jump on me for finding the thread."Stop flame-wars - Report a post"
The original Kitty Lizard
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11-15-2002, 08:49 AM #39Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
simplenet, welcome to WHT.
Fame lasts about 3 seconds here. Just move on.██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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11-15-2002, 08:59 AM #40Web Hosting Evangelist
- Join Date
- Jun 2002
- Location
- Atlanta, GA
- Posts
- 474
Originally posted by hosting_ie
No offence intended simplenet, but in light of your previous honesty, you do look a little more recent than May 2002
Registrant:
William Kish
SimpleNet Hosting
G3075 S. Dort Hwy.
Suite 443
Burton, Michigan 48529
United States
Registered through: SimpleNet Hosting
Domain Name: SIMPLENETHOSTING.COM
Created on: 09-Aug-02
Expires on: 09-Aug-03
Last Updated on: 09-Oct-02
Do you go to school, do you have an offline job? --- Get my point?
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11-15-2002, 09:04 AM #41Web Hosting Master
- Join Date
- Sep 2002
- Location
- Knoxville, TN
- Posts
- 645
It may be basic, but it's amazing how many hosts don't follow it. I don't think a phone number is all that important unless the e-mail response time isn't good. Especially if you and the host are on different continents.
For me, attitude toward customers is what matters, setting up ways to provide assistance that work and that take the customer's time and ease of use into consideration.
I left a host who had a help desk that was set up for the convenience of the host. As a customer, it was a pain to use. I'd get an e-mail asking a question about a problem and couldn't just reply to it. I had to go back to the site, get the help desk, log in and then reply. When I'm already stressed out because of site problems, I don't need that.Laura K.
http://www.madmousergraphics.com
graphic design for grownups
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11-15-2002, 09:07 AM #42Junior Guru
- Join Date
- Jan 2002
- Location
- Dublin, Ireland
- Posts
- 188
Domain 'Created' dates in WHOIS reports are the date they are registered. When you renew (not re-register - no idea what that even means), the expiry date is added to. The created date never changes.
Perhaps you should check these things before casting unwarranted aspersions on complete strangers.
As my post said, no offence intended, was just highlighting that if the company was formed in May, why did it take until August to get the domain registered?http://www.register365.com - European/Irish Shared hosting and great value domains - get .com/.net/.org for just €5.95, .ie for just €25.95
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11-15-2002, 09:22 AM #43Eternal Member
- Join Date
- Nov 2000
- Location
- Tasmania, Australia.
- Posts
- 3,590
Originally posted by hosting_ie
The created date never changes.
[Edit: Yep, when registrants elected to move domains out of namezero they were transferred to Netsol and the creation date was reset. From there the registrant could transfer between registrars.]
Regards
Gary
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11-15-2002, 09:41 AM #44Junior Guru
- Join Date
- Sep 2002
- Posts
- 180
Hmm
I said we formed Simplenethosting.com in may. It took two months to get Corporation Filings completed.
Sometimes this board makes me smile and at other times it makes me frown. Today I frown.Simplenethosting.com
"Quality Hosting, It's that Simple"
http://www.simplenethosting.com
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11-15-2002, 09:44 AM #45Junior Guru
- Join Date
- Sep 2002
- Posts
- 180
Yes I hit the new thread instead of post reply. and to think, i have my own servers.
Thanks for the comments. I am learning fast how to deal with threads in this community.
Take care
BillSimplenethosting.com
"Quality Hosting, It's that Simple"
http://www.simplenethosting.com
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11-15-2002, 09:50 AM #46Web Hosting Master
- Join Date
- Jul 2002
- Location
- Sweden
- Posts
- 2,059
You're welcome!
"Stop flame-wars - Report a post"
The original Kitty Lizard
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11-15-2002, 05:12 PM #47Newbie
- Join Date
- Nov 2002
- Posts
- 8
If it makes you feel better...
From stumbling on this thread, and subsequently checking out your site, I will most likely be switching to your service. So you most likely just made $55!
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11-16-2002, 12:49 AM #48Junior Guru Wannabe
- Join Date
- Nov 2002
- Location
- Spokane, WA. USA
- Posts
- 87
Think i'm going to try this place out also.
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11-16-2002, 01:07 AM #49Web Hosting Master
- Join Date
- May 2002
- Location
- UK
- Posts
- 1,622
I'm pleased that Simplenet seem to treat their customers better than they treated me.
Lets hope you guys posting above this get similar treatment to the thread starter.
Good luck.
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11-16-2002, 01:19 AM #50Web Hosting Guru
- Join Date
- Aug 2001
- Location
- Dover, DE
- Posts
- 274
I wish you all luck, you offer some great plans and yes fame and good comments are always shortlived here.
Just remember that the community is so small here in comparison to the exisiting and potential web hosting market. Most folks here unfortunately exist to troll and tear down. The community is quite sad that way.
So keep your spirits up, continue to smile and don't take this place so seriously, it is for entertainment value only about 75% of the time.
I have gotten some great customers/resellers and I have consulted to quite a few places as well from here, but the majority of my customers 99% are from other places.New Streamlined Sig---
me, myself and I