Results 1 to 14 of 14
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09-09-2009, 04:32 AM #1Junior Guru Wannabe
- Join Date
- Jun 2005
- Location
- China
- Posts
- 49
Enotch networks: paid 9 days ago, have not give me the server up to now
I purchased a server on 8/31/2009 at enotchnetworks.com,
It has been paid on the same day via paypal.
Transaction ID: 93B137635B664553S
Seller Name & Email: Enotch Technologies, LLC, paypal@enotch.com
Transaction Amount: *****USD More Info
Transaction Date: 8/31/2009 16:34 PDT
But after that their site shut down for about 5-6 days,
and the bad thing is that I have not got the server up to now,
What should I do ?
Can I send a money refund request via paypal ?
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09-09-2009, 05:03 AM #2Junior Guru Wannabe
- Join Date
- Apr 2009
- Location
- Adelaide, Australia
- Posts
- 83
Sorry to hear it, mate. I signed up with them around 6 months ago (for a VPS) and they were down for about a week so I figured they were gone. Then about 2 months after that I got an invoice from them so when I went to their support area to ask them what the hell they were playing at it was gone again!
Search these forums, you'll see a fair bit of information on them. I think at one point the company was "sold."
I'd dispute it with Paypal ASAP if I were you.
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09-09-2009, 05:26 AM #3Vice Cheese
- Join Date
- Jan 2006
- Location
- Jersey
- Posts
- 2,971
They have a user in this forum. Email or PM them to see whats going on.
Email: info ///at/// honelive.com
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09-09-2009, 05:29 AM #4Cable Director
- Join Date
- Aug 2007
- Location
- Datacenter
- Posts
- 4,414
Have you already tried calling them, that's always the first thing I would try
I also saw they have live support on their site, maybe it's an idea to give that a go.» www.InstantDedicated.com - Online in no time
» Dedicated Servers in [EU] Netherlands + Belgium with DAILY support, also on weekends
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09-09-2009, 08:43 PM #5Rockin' the beer gut
- Join Date
- May 2006
- Location
- NJ, USA
- Posts
- 6,645
The team at Enotch are all good guys - but they have a lot of work to do. I can see them turning into a good shop soon.. they just need to figure everything out.
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09-09-2009, 08:58 PM #6Web Hosting Master
- Join Date
- Oct 2008
- Posts
- 2,253
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09-15-2009, 11:00 AM #7Junior Guru Wannabe
- Join Date
- Jun 2005
- Location
- China
- Posts
- 49
Their response are toooo delay.
on 9/14/2009 ,they told me thay can refund the payment .
I accepted this advice... for the server is still "Pending"
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09-15-2009, 11:22 AM #8CEO & Leading Designer
- Join Date
- May 2008
- Location
- Iowa
- Posts
- 1,139
Exactly! Maybe we should give them another year for them to get there act together. Waiting 9 days for a server is a bit much and I actually find it unacceptable. To the OP, I hope you find a web hosting company that treats you the way you should be treated. Best of luck!
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09-15-2009, 10:48 PM #9Web Hosting Master
- Join Date
- Jan 2006
- Posts
- 587
9 days is absolutely ridiculous.
I'm part of the Chicago Breast Cancer 3 Day!
Because Everyone Deserves a Lifetime.
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09-15-2009, 10:59 PM #10Disabled
- Join Date
- May 2008
- Location
- Canada
- Posts
- 1,332
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09-15-2009, 11:07 PM #11Premium Member
- Join Date
- Feb 2004
- Location
- United States
- Posts
- 602
I find it interesting that you folks are even here commenting on this when you do not have any information on how this order was placed, the agreement made between the customer and the fact of recent issues that we have had to address in the last few days. Obviously 9 days is long for anyone who has ordered a service but we did not play around and say we weren’t giving a refund. The refund was granted. Yes, we started in 2003 but we did not start offering colocation or dedicated servers (that we owned) at that time. If the OP would check PayPal they will see that we granted the refund on 9/14. The status clearly says being reviewed by PayPal.
XFACTORServers it would be good to see if you will still be here on WHT in 2017. Maybe you can offer this person a server......
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09-15-2009, 11:07 PM #12Web Hosting Master
- Join Date
- Sep 2005
- Location
- Albany, NY
- Posts
- 3,956
There's a large outage thread in the Outage forum concerning Enotch. Perhaps thats the reason for the delays.
AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
We are Professional. Painless. Polite.
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09-16-2009, 12:23 AM #13Junior Guru Wannabe
- Join Date
- Jun 2005
- Location
- China
- Posts
- 49
Yes, I received the refund on 9/15/2009
so this issue has been resolved.
thanks.
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09-16-2009, 12:40 AM #14Disabled
- Join Date
- May 2008
- Location
- Canada
- Posts
- 1,332
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