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Thread: resell,biz Worst support
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09-07-2009, 01:46 AM #1WHT Addict
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- May 2009
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resell,biz Worst support
Hi
My 3 tickets are pending since 3 days. I am not sure they are still in business or not. Anybody else have this kind of issue ?
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09-07-2009, 06:22 AM #2Web Hosting Master
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- Sep 2005
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resell.biz has 9-5 support on business days, ie. no support in weekends/bank holidays. Feel free to send me: ditlev@uk2group.com, any urgent requests though, and I'll try to canalize it down.
Ditlev Bredahl. CEO,
OnApp.com + Cloud.net & CDN.net
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09-07-2009, 11:41 PM #3Web Hosting Guru
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How come any serious business have 9-5 support. industry requirement is 24 X 7
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09-08-2009, 01:27 AM #4Web Hosting Master
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09-08-2009, 01:46 AM #5Web Hosting Guru
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10gbus wanted support and people in resell.biz were not there so his business got stucked...
as a registrar it should have to be compulsory to have 24 X 7 Support.
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09-08-2009, 03:57 PM #6Web Hosting Master
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If you want to fly business class, you pay business class prices. If you are happy with getting from a->b at the lowest price possible you buy from a low-cost airline...
Resell.biz is a 'low-cost airline', our clients know that - and they are happy with the level of support we deliver.
We might make a $50/year support package some day that incl. access to our 24/7 teams, but for now this it is 9-5.
DDitlev Bredahl. CEO,
OnApp.com + Cloud.net & CDN.net
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09-21-2009, 11:16 AM #7WHT Addict
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09-21-2009, 11:24 AM #8Web Hosting Guru
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10bgus,
resell works only m-f so they will count it from today.
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09-21-2009, 11:29 AM #9WHT Addict
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09-21-2009, 11:00 PM #10Web Hosting Guru
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you got any response?
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