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  1. #1
    Join Date
    Aug 2009
    Location
    Philippines
    Posts
    18

    Websites on a certain package is down, the rest are up.

    OK. My client informed me that she cannot access two websites I'm hosting. These clients are under the same package.

    My server is up, I can access other websites.. Except for the sites on that package.

    Is there any reason behind this?

  2. #2
    You haven't mentioned whether your sites are on your own dedicated server, or whether you are using a reseller package?

    If you're on a reseller package, you would need to check if your host has suspended their account or not?

    Also, when you say your client cannot access the site(s), is there any error page or something coming up?

    It could be a number of issues from routing issues from their location (are you able to access the sites?), to perhaps their DNS entries being changed either server side, or their settings with the domain registrar ...

  3. #3
    Join Date
    Aug 2009
    Location
    Philippines
    Posts
    18
    It's a dedicated server.

    I also can't see the websites.

  4. #4
    Have you checked the DNS settings of the sites which are "down"?
    If they're on an external DNS, then check that their "A" record is pointing to your server ... if you are hosting the DNS on the servers, check the DNS records on your server for the domain names which are not resolving.

  5. #5
    Join Date
    Aug 2009
    Location
    Philippines
    Posts
    18
    I will double check.

  6. #6
    Join Date
    Nov 2007
    Location
    India
    Posts
    843
    are you useing cpanel server?
    HostNotch Hosting Services 99.9% uptime Shared Hosting, Reseller Hosting
    yajur | Sales Team
    CPanel Hosting R1 Soft Offsite-Backup Great Uptime
    http://hostnotch.com sales @ hostnotch.com

  7. #7
    Join Date
    Apr 2005
    Location
    Cochin
    Posts
    2,446
    probably an Ip has routing issues
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
    Spiralbean.com - Custom Software Development
    Email: exec @ activelobby.net | Skype: unni_active

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