WebbyCart.com
Now Offers
Outsourced Web Hosting Support!


If you are a large Web Hosting Company or a starting Web Host Reseller that needs professional, experienced, trustworthy staff to handle your Customer Support tickets, WebbyCart.com is here to help.

WebbyCart.com provides Quality Outsourced Technical Support to Hosting companies and Data Centers around the world. WebbyCart staff comprises of young, dynamic and resourceful individuals who are trained and have an extensive experience in Cpanel, Plesk, Direct Admin, Managing Dedicated Servers, Administering Linux and Windows Servers, Script Writing, Debugging and Trouble Shooting.

We support Major Control Panel such as Cpanel/Web Host Manager, Direct Admin, Plesk, and Ensim either under Linux OS or Windows OS. We can also work for host with Support HelpDesk System such as Ubersmith, Cerberus, Kayako, WHMCS, etc. or just plain Email but we prefer if with HelpDesk System. If you do not have one, we can install one for you for FREE.

The Benefits:

  • All day and Night
    Our Support Staff is always available for all your Client's Support Needs 24 times a day, 7 Times a Day, 365 Days a Year. No Holiday, No Weekend Closed Sign, No Limited Staff Reason on Weekends, etc. We are at your service any time of the day or night.
  • Guaranteed
    We are proud of the Knowledge, Experience, Exposure and the Quality of our Staff's Job that we guarantee 1 Hour Response Time and 5 Hours Resolution Time.
  • Transparent
    Fully Transparent to your Clients. We will be using your own HelpDesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support. For Host without HelpDesk System, you will just need to setup a support email that will forward to us and we will reply using your email so that the client will still know that you are the one supporting them.
  • Save More
    Our Outsource Hosting Support is cheaper than hiring a Permanent Staff. You will save on Salary, Trainings, Benefits and other Expenses.
  • Friendly, Easy to talk with.
    Our staff are known for being Friendly, Professional, Experienced and Knowledgeable. All staff are professionaly trained to handle Customer Support and easy to talk with. They also attend regular Trainings and Seminars to update them on the fast changing Technology and Latest regarding Web Hosting in particular.
  • Adaptable
    Our staff is adaptable. Adaptable to your Support Patterns, Adaptable to your Products and Services. Once you sign up, we will perform a thorough study of your Plans, Services and Support Techiniques. This will enable us to know what you offer and how you relate to your clients.


The Plans:

Per Server
Flat per server fee for Unimited No. of Tickets

* Support for Unlimited No. of Tickets
* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions
* Free Server Management and Monitoring

* $150 / server (1 - 4 Servers)
* $125 / server (5 - 9 Servers)
* $100 / server (10 Servers up)
* NO Setup Fee


Per Ticket
Pay for the Number of Tickets

* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions
* Free Server Management and Monitoring

* $2.50 / Ticket (30 Tickets)
* $2.00 / Ticket (100 Tickets)
* $1.50 / Ticket (200 Tickets)
* NO Setup Fee


For Night Jobs
We will take over your support at night

* Any 12 hours (As per your requirement)
* Support for Unlimited Number of Tickets
* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions
* Free Server Management and Monitoring

* $100 / Server
* NO Setup Fee


For Dedicated Server Sellers
Support for Server Owners

* Unlimited Number of Domains per Server
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions
* Free Server Management and Monitoring

* $50 / mo. (25 Tickets)
* $80 / mo. (50 Tickets)
* NO Setup Fee

For VPS Owners/Nodes
High Caliber Support for your VPS Clients

* Support for Unlimited Number of Tickets per Account
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions

* $50 / mo. (15 Accounts) - $2.50 / Account in excess of 15 Accounts
* $100 / mo (50 Accounts) - $2 / Account in excess of 50 Accounts
* $125 / mo. Unlimited Number of Accounts
* NO Setup Fee


For Hosting Resellers
Professional Support for Resellers


* Unlimited Number of Tickets per Account
* HelpDesk Support (Free Installation of HelpDesk)
* 24 x 7 x 365 Support
* 1 Hour Response and 5 Hours Resolution Guarantee
* Pro-active Communication with Data Center for Reboots or Hardware Problems
* Support for Pre-sales Questions

* $20 / mo. (15 Accounts)
* $1 / Account in excess of 15 Accounts
* NO Setup Fee

Contact Sales now at [email protected] or to know more or to order, please go to http://www.webbycart.com/outsourced.htm

Regards,
Bobby