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I just wonder, what is the number of abuse reports you receive from Datacenter every month if you are running a shared hosting service includes reseller, vps as well?
Depends who you're selling your hosting services to. That's half the battle of running a good web hosting business is getting good customers. How many customers do you have? The ratio of customers to reports is more important than any one specific magic number.
With shared/reseller hosting, we only receive about 3-4 per month. The bad boy was VPS hosting. I don't see how the 7$ VPS providers accomplish selling VPS's at such a low rate. Their abuse departments must be fully staffed 24/7. The cheaper you sell your VPS's, the more not so much kind of customer you want to attract to your business seem to appear. Spam, spam, spam, run nasty processes to try to bring down the node (on purpose?) spam spam, hack, host bad things, pirate, etc.
In our experience, the amount of abuse reports is dependent on your pricing. Seems as if lower prices attracts a rather large amount of people from the bad crowd. We raised our prices and abuse reports went down. It was a nice trade off.
What are the abuse reports about? Ideally you wouldn't want to receive any abuse tickets from your data center if your on shared, reseller or VPS.
Abuse reports like Phishing, DMCA, Malware complaints. It depends on how big you are, though, I am trying to speculate how many are received by the WHT members, their own Hosting business should allow me to speculate how big he is as well