Results 1 to 34 of 34
  1. #1

    Exclamation GSPAY.com customer service and payment problems

    GSPAY has not been answering any of support tickets or phone calls. This is very very sad that a company is handling money like this and cannot even have a reliable customer service. After a week of not seeing any funds transfered to my bank account, I emailed them personally and they decided to BLOCK my account. They have a support guy (thomas) who does no help what so ever but says he cannot help you.I recommeneded GSPAY to many of my chinese business partners as well and GSPAY still they have no courtsy for me.

    I recommend anyone looking for processing service to go to payovation.com as they seem very reputable.

  2. #2
    Never heard of them. Thank you for recommending them.


    Quote Originally Posted by providetostyle View Post
    GSPAY has not been answering any of support tickets or phone calls. This is very very sad that a company is handling money like this and cannot even have a reliable customer service. After a week of not seeing any funds transfered to my bank account, I emailed them personally and they decided to BLOCK my account. They have a support guy (thomas) who does no help what so ever but says he cannot help you.I recommeneded GSPAY to many of my chinese business partners as well and GSPAY still they have no courtsy for me.

    I recommend anyone looking for processing service to go to payovation.com as they seem very reputable.

  3. #3
    Join Date
    Feb 2005
    Location
    Europe
    Posts
    391

  4. #4
    Payovation =

    http://www.gambling911.com/gambling-...on-083109.html

    http://www.gambling911.com/gambling-...ff-041710.html

    They will spin you that Daniel doesnt control the company but thats just legal talk, guess who's bank rolling his lawyers, your processing money!!

  5. #5
    Join Date
    May 2010
    Location
    Europe
    Posts
    6
    no, gspay is no a scam at all. they've been paying me on time for almost 2 years. ok, there have been a few problems, a few delays but i can live with that. thumbs up for gspay!

  6. #6
    Are they even taking applications? Received a form letter saying it would be 48 hours max, 9 days ago. Said to check spam and email this other email address otherwise, did that 4 days in. Not sure if I am missing something or if this is just how things go with gspay.

  7. #7

    to adam from Gspay

    Adam sorry to contact you here but there seems no other way to get to you ( since you do not answer phones, and emails are all down , and i cannot access the members interface)
    Im merchant form domain www(dot)luxurybagland(dot)com
    I have worked with you for 2 years with excellent experience. I havve cancelled my domain in sept 2009( prior honoring all obligations with my customers) and at that time i was told that the holdback reserve will be paid 6 moths from then...
    Its been 9 moths now, and you still owe me the USD4000 holdback reserve.

    Please contact me or give me a working email so i can get in touch with you.
    Im sutre this can be solved easyly as you always do,
    Regards
    Cecilia

  8. #8
    The 48 hour response has turned into 26 days now, here. Given the above response as well, I just don't know what to think about this place. Some people seem like they have had really good experiences with them, but I mean, I've got a family, and really can't afford to get ripped off that amount of money. If anyone can suggest a processor that has decent support and can work with moderate/high risk digital product/ebook (I have never had ANY chargebacks with other 3rd party processors, but would of course get disputes with paypal payments, about 1:100) and does not cost an arm and a leg to get set up, please let me know. I do 2-5k per month and prefer an already hosted payment page I can link to. TIA.

  9. #9
    Join Date
    Oct 2007
    Posts
    126
    I vote for gspay, if your business is legit you wont have any problems with Gspay

  10. #10
    Join Date
    Oct 2007
    Posts
    126

    Angry

    we have been working with them for more than 2 years - everything is smooth
    Last edited by RxNetwork; 06-02-2010 at 12:44 PM. Reason: edited

  11. #11
    Quote Originally Posted by vacation View Post
    Adam sorry to contact you here but there seems no other way to get to you ( since you do not answer phones, and emails are all down , and i cannot access the members interface)
    Im merchant form domain www(dot)luxurybagland(dot)com
    I have worked with you for 2 years with excellent experience. I havve cancelled my domain in sept 2009( prior honoring all obligations with my customers) and at that time i was told that the holdback reserve will be paid 6 moths from then...
    Its been 9 moths now, and you still owe me the USD4000 holdback reserve.

    Please contact me or give me a working email so i can get in touch with you.
    Im sutre this can be solved easyly as you always do,
    Regards
    Cecilia
    Please access your account from www.gspay.com and submit a ticket with request to payout your holdback and it would be handled.
    GSPAY merchant services
    www.gspay.com | www.gspay.cn

  12. #12
    Quote Originally Posted by MamaMe View Post
    The 48 hour response has turned into 26 days now, here. Given the above response as well, I just don't know what to think about this place. Some people seem like they have had really good experiences with them, but I mean, I've got a family, and really can't afford to get ripped off that amount of money. If anyone can suggest a processor that has decent support and can work with moderate/high risk digital product/ebook (I have never had ANY chargebacks with other 3rd party processors, but would of course get disputes with paypal payments, about 1:100) and does not cost an arm and a leg to get set up, please let me know. I do 2-5k per month and prefer an already hosted payment page I can link to. TIA.
    I think our email with application review got to spam folder as we have a problem with this, sorry. And I can tell you for sure that it was rejected as
    we work with merchants who process from 20K per month.
    GSPAY merchant services
    www.gspay.com | www.gspay.cn

  13. #13
    Anyone having problems logging into gspay?

    https://secure.gspay.com/merchants/

  14. #14
    I still have no response from gspay and can't login. I have tried to contact them on their website form, no response. Not good. Adam I have sent you messages with no response. And, yes gspay owes me 6k.

  15. #15
    i too cannot log into my account with gspay. mail to them is being returned as undeliverable. phone calls are not being picked up. they too owe me money.

  16. #16
    I'm wondering now what is really going on. I hope they will pay me what I'm due in my holdback reserve. This is not good. I still have not had a response for 3 days.

  17. #17
    does anyone know anything about what is going on? anyone have a contact name or email address for adam or anyone at gspay? this is not looking good at all.

  18. #18
    Join Date
    Dec 2009
    Posts
    56
    Is this just a temporary problem or do all of you having problems loging on to your accounts or recieving emails from gspay

  19. #19

    Has anyone heard from GSPAY?

    i have tried again many phone calls with no answer, letters returned as undeliverable, no contact at all with them, but the line to their bank is open and they are able to accept money. does anyone know what is going on? does anyone have a working email address for them? appreciate any help. what about a good high risk processing medium?

  20. #20
    Join Date
    Apr 2009
    Posts
    31

  21. #21
    Join Date
    Apr 2009
    Posts
    31
    but in true, they are going crash down like intabill, they are going stop wire the money, no answer the ticket, and my settlement in 26 Aug, they wire to me on 11Sept, when the payment delay, I've submit a ticket ask
    2010-09-02 05:45:30 *******
    Dear Gspay;

    Please assist me to check the payout on Ausgust 26. I still have not got the payout payment in my account, i double checked with beneficiary information, all details are correct, i don’t know why i still have not got the moeny, Usually, i should get the payout in 3days after you pay out. I am quite worried about the moeny.

    Can you contact with your bank ?and please provide me the remittance document issued from bank, so that i can show such document to my bank and re-check the money again.

    Best wishes,
    Adam Rich
    [email protected]
    GSPAY team

    and I got reply

    2010-09-03 11:34:50 Support
    Dear ******

    We checked with our bank and find out that they did reject this wire due to insuficient funds on account, we did recend this wire and it should be send on monday.

    Thank you for your patience and attention.
    With best regards
    Adam Rich
    [email protected]
    GSPAY team

    when it pass few day they said on 03Sept

    Dear ******

    We already did post transfer to bank

    Thank you for your patience and attention.
    With best regards
    Adam Rich
    [email protected]
    GSPAY team

    I still have money in GSPAY, also few of friends in GSPAY, they afraid they never get back the money, if true

    it's a other international scammer like intabill
    God Bless

  22. #22
    a lot of people scamed by gspay . I am one of them .

    ask your buyers chargeback . gspay will also lose money by chargeback .

  23. #23
    Join Date
    Dec 2009
    Posts
    56
    How do you mean they scam by doing chargebacks? It is the customers that do the chargeback and we have same problem that we cant stop many of the chargebacks that are fraud

  24. #24
    Join Date
    Apr 2009
    Posts
    31
    after 180 days I request withdraw my holdback around 6000USD, and GSPAY admin Adam reply the bank was frozen the holdback due master was claim their bank 800000 something, and said delete my account and all transaction history, what that mean? I reply said [I have apply a high risk merchant account, and I pay high transaction rate 8%, how can you refuse pay back the holdback, just like scammed], after few days I try to login my account was fail, I contact the support, they ask me send email to [email protected], I try send it also send to support, but no reply, some of my friend still have payout still not available,
    I can said GSPAY is scammed, I said all it's true

  25. #25
    Join Date
    May 2011
    Location
    N/A
    Posts
    116
    Never heard about them, as per "kenkenms" experience, it looks like scam

  26. #26
    I am scammed by gspay for more than us$40000 , they dont return holdbacks , many Chinese sellers scammed by them ,I am sure they scammed Chinese sellers for more than 1 million dollors.

    this is gspay Registered Office
    122-126 TOOLEY STREET, LONDON, SE1 2TU, UNITED KINGDOM

    please google : gspay scam , a lot of sellers scammed by gspay .

    also I will post to the world how gspay scammed us .

  27. #27
    Join Date
    Dec 2009
    Posts
    56
    Do we really know that mastercard has been freezing the money due to vendors replica sales or is this just some kind of a lie from gspay.

    Please check with mastercard if this is true

    Personally I think they will be up and running as usual in a week or two

  28. #28
    Join Date
    Mar 2006
    Location
    Europe
    Posts
    490

    Mastercard

    Mastercard will not say anything to anyone that contacts them about such an inquiry.

    If GSPay would be willing to give you the actual bank name you can contact the bank BUT they would most probably say "we dont have any contract with you so talk to GSPay"

    Unfortunately this creates a catch22 situation where no info can be let out one way or another so all info you have is what GSPay says.

    To GSPay`s defense this puts them in a bad situation as well because all they can say is that the bank holds the money and if this is in fact true people would still not believe them and they have no way of proof that they are telling the truth.

    What they can do is ask the bank to issue a signed letter to GSPay confirming the shut down and send the letter to the merchants.

    However the bank will probably not do that because if they do they will have many merchants banging on their door asking for money which the bank cant pay out anyway sinc ethe contract is with GSPay.

    Seen this many times before.

    There are no winners in a case like this. Only losers.
    *
    Failsafe Payments - New Website & New Products Launched

    CertoConnect (Alternative Payments) - Free Until July 2012

  29. #29
    Join Date
    Jan 2011
    Location
    India
    Posts
    1,446
    this is the 2nd complain I am reading on WHT. one person lost $40000 with GSpay.

  30. #30
    Join Date
    Apr 2009
    Posts
    31
    I read this in http://www.reddit.com/tb/hzew2 , gsapy stolen card and make fraudulent transaction

  31. #31

    we have not receive any holdback payout from GSPAY

    we have not receive any holdback payout, neither.

    Big money in the holdback. what can we do?

    help.






    regards

  32. #32

    Angry

    Quote Originally Posted by az2824 View Post
    we have not receive any holdback payout, neither.
    Big money in the holdback. what can we do?
    help.
    regards

    Unfortunately, I'm your problem

  33. #33
    if merchant facing the same issue, don't get the GSPAY payout and holdback, please post more here, so that we can help each other!

  34. #34
    Join Date
    Mar 2014
    Posts
    46
    Quote Originally Posted by gspaycom View Post
    Please access your account from www.gspay.com and submit a ticket with request to payout your holdback and it would be handled.
    Adam,

    are you able to help me to solve my last payout? I would highly appreciate your reply. Too much money and no reason for shutting me down, not even a reply mate.

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