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  1. #1

    Dont Use PHOTONVPS (Review)

    Hello,

    I buyid a Windows VPS from they but my VPS is down from last 2 days to now !! I had many replies in Ticket but there are not working on my issue!
    VPS IP : 199.71.214.149

    I dont know why they haven't any response to my ticket!
    also before this problem my RAS had problem and i sent a ticket for rebuild RAS service but they told me we need to rebuild the VPS !!!!! after rebuild vps was ok for one hour.... my VPS is down from that time to now.

    Thanks


  2. #2
    Join Date
    Jun 2003
    Location
    Los Angeles, CA
    Posts
    1,513
    If I could get your ticket ID I'll look into this matter.
    Psychz Networks - Dedicated Servers, Co-location | GigePipe - High Bandwidth Servers | PhotonVPS - SSD Cloud
    True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
    Los Angeles, CA (US West) | Dallas, TX (US East) | Ashburn, VA (US East)

  3. #3
    This Ticket : #119015


  4. #4
    Join Date
    Jun 2003
    Location
    Los Angeles, CA
    Posts
    1,513
    The technician handling your ticket did not perform their job and we'll be auditing all their tasks for now, for this mishap I'll credit you 50% what you previously paid.
    Psychz Networks - Dedicated Servers, Co-location | GigePipe - High Bandwidth Servers | PhotonVPS - SSD Cloud
    True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
    Los Angeles, CA (US West) | Dallas, TX (US East) | Ashburn, VA (US East)

  5. #5
    Join Date
    Mar 2009
    Location
    LAX, DAL, MIA, ATL, ORD
    Posts
    8,982
    Quote Originally Posted by PhotonVPS-Jim View Post
    The technician handling your ticket did not perform their job and we'll be auditing all their tasks for now, for this mishap I'll credit you 50% what you previously paid.
    Why not %100 if it was your tech's fault for the delay?

  6. #6
    Join Date
    Jun 2003
    Location
    Los Angeles, CA
    Posts
    1,513
    This was a simple rebuild that was not completed on the VPS which was not yet in production. Although there was a delay in rebuild, there was nothing critical. We value customer satisfaction therefore we are paying for 50% of the usage next month.
    Psychz Networks - Dedicated Servers, Co-location | GigePipe - High Bandwidth Servers | PhotonVPS - SSD Cloud
    True Layer 7 DDoS Mitigation | BGP Optimized by Noction Intelligent Routing | Asia-Pacific Low Latency Routes
    Los Angeles, CA (US West) | Dallas, TX (US East) | Ashburn, VA (US East)

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