Just to update we've been working on this through the night and expect to be back at around 2pm GMT - we've had some detected network infiltration on our DNS network, as servers are not setup to be secure to each other we've had to turn off servers for ns1 and ns2 to deal with the issue and further ensure that there is no chance of backups for this server being compromised. We have replacement equipment being setup as I type this out, we'll also be carrying out security assessment for the rest of the Linux network due to the nature of the breach. Our staff are available via phone (08443577444), and email - email [email protected] as I can guarantee that mailbox is not affected by current outage. As far as I am aware there is no data loss on any account, and account backups are not affected.
iFuseHosting.com is hosted on the same network (obviously different server), so we too are affected by this outage.
Windows hosting, dedicated and VPS customers are not affected by this outage.
Last edited by iFuseDan; 08-30-2009 at 07:30 AM.
Reason: Updating affected customers
When I said servers arent secure to eachother I was refering exclusively to the DNS servers - as there is alot of inter-server traffic coming from multiple platforms (cPanel / plesk / windows etc) so there are quite a few custom wrappers and the like.
Whilst we had this outage, we've also taken the time to replace hardware in a number of shared boxes (both windows and linux) although unanounced it seemed the perfect opportunity seeing as servers would appear down regardless.
We have taken steps to prevent further DNS issues, and are also are taking steps to isolate and add additional redundancy for these, including more replication and distribution.
We are also aware of recent performance issues with 2 of our shared boxes that have caused complaint, these have had a number of hardware changes to hopefully resolve any hardware side of that. Additional software is being put into place including load balancing for larger sites so that large traffic bursts do not interfere with the operating performance of other clients websites.
If you have any further questions or comments please feel free to update this thread, email / PM myself or contact our live support.
Last edited by iFuseDan; 08-30-2009 at 04:49 PM.
Reason: tired English