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Thread: WHMCS Problems

  1. #1

    WHMCS Problems

    So I have a reseller account from alreseller which came with whmcs. I recently purchased two master reseller accounts from two different companies. I went into whmcs and added one server using the following:

    Name Whatever
    Hostname I used the servers IP address (there were two as one was dedicated)
    IP Address Used the same IP above

    I filled out the rest of the fields and tested it by pressing the whm button which logon perfectly. So I went into whm on that server and made a package, then went into wmhphp and imported that package. After all that I made a product selecting it as a reseller and adding in all the information.

    I have a test user to make sure everything works and when he checked out the product the whm log said: Module Create Failed - Service ID: 31 - Error: (Curl Error) connect() timed out! - code: 28

    I've exhausted my knowledge thus far, can anyone help me out with this?
    thank you
    Innostorm Hosting all the features of the big companies for a lot lot less!

  2. #2
    Also if it helps anyone the other two servers were registered under the same domain
    Innostorm Hosting all the features of the big companies for a lot lot less!

  3. #3
    check the resolver on server

    To test, login via SSH and try

    Code:
    $ping google.com
    if no reply then try to ping via IP. sometimes resolver is configured incorrectly and dns does not resolve.
    Code:
    $ping 74.125.45.100
    if you get a reply while pinging directly by IP then dns is the culprit. open /etc/resolve.conf and working dns servers.

    also check if firewall if its blocking connections. try turning it off and then try. exact procedure depends on which firewall you use. for IPtables use
    Code:
    service iptables stop

    Hope it helps

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