08-29-2009, 04:18 PM #1
VAServ: VERY bad. Refuse PAID service, refuse moneyback, but does bill for next perio
VAserv had the huge problems with LXAdmin / HyperVM. I was unfortunate enough to have a VM with them.
I was even more unfortunate for everything to go down the very same day as i had due date for the next billing cycle.
Ok, no worries, they promise extra 3months or whatever for free, and reinstation upon ticket.
I send in a ticket, i get a answer "all VMs will be reinstated upon request etc." and ticket closed. No login details. Week later i try again, same thing happens. Still no VM.
I request money back as 0 service has been rendered, and they refuse to reinstante (just answer like all will be reinstated upon request, when i request, they tell me to request?). I get BS answer of 0 payments back etc etc.
Then they e-mail me they will not be billing again etc.
But now, the next 3month cycle would be up they sent me a new invoice: No free months, no money back, no service, and refuse to set it up again.
Very big thumbs down. VAServ is 100% fraud right now, you cannot get your service with them at all.Pulsed Media: Seedbox hosting and Dedicated Servers for content distribution
08-29-2009, 05:41 PM #2Junior Guru Wannabe
- Join Date
- Jun 2009
I don't understand why VAServ didn't set up a new VPS for you. I was in the same position as you and lost my VPS when they were hacked, but they set up a new VPS for me within a couple of weeks. It took longer than I'd hoped but I can understand how heavy their workload was at the time.
I wasn't at all happy with their billing system (offered free months as recompense but kept on billing regardless, only withdrawing invoices in response to tickets) but at least I was given a replacement VPS.
I'll be interested to see how they respond to your situation. I wish you luck.
08-29-2009, 08:27 PM #3
I can't understant it neither. Answer is always the same "We will setup new one upon request" or similar, in every opened ticket.Pulsed Media: Seedbox hosting and Dedicated Servers for content distribution
08-29-2009, 08:43 PM #4Premium Member
- Join Date
- Aug 2006
08-30-2009, 06:26 AM #5Junior Guru
I think the server saw what was required of it and just committed suicide instead.
- Join Date
- Jun 2007
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