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  1. #1

    hostgator reseller plan has ssh cost

    First of all I have used and do use hostgator and for the most part have been happy with their service. Except...

    I wanted to point out on this forum as a help to others about the ssh fee.

    I am a reseller but also a webdeveloper. I have a number of sites that I manage for my clients. I use ssh quite frequently. What I have found with Hostgator is that for each cpanel account that I create to get ssh turned on for that account I have to request it from support and pay $10. So if I have 20 clients I have to do this for each one and pay $10 for each one. It is a one time fee and I know they have their reasons for doing this. My point is simply that it is a nuisance that I wanted to make sure others know about and are not surprised by it like I was.

    thanks.

  2. #2
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    I'm surprised to be honest, this was something that I didn't know about HostGator. Most providers will provide SSH upon request or perhaps charge a small fee but definitely not per account or per task.

  3. #3
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    Perhaps they have choosen todo this to prevent abuse?

  4. #4
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    They provide free shell access to shared clients and resellers but only on the reseller's primary domain name, after the primary domain name it is $10 per domain.
    Dedispec, LLC.
    Dedicated Servers | Cloud Hosting | Colocation
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  5. #5
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    Yes, I remember this rule for years. I suppose they charge because there is some manual work.
    Antonis Adamakos @ FuzzFree :: Fully Managed Web Hosting, Development, Online Marketing

  6. #6
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    I can see both sides of the argument.

    I thought SSH was an option in the account creation of WHM (?) Perhaps HostGator just wants control over it. I know I just helped a client with several sites and HostGator got $30 out of them for all the work (3 SSL charges). La di da.

  7. #7
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    Quote Originally Posted by Geek3 View Post
    I can see both sides of the argument.

    I thought SSH was an option in the account creation of WHM (?) Perhaps HostGator just wants control over it. I know I just helped a client with several sites and HostGator got $30 out of them for all the work (3 SSL charges). La di da.
    Hello,
    I want to make a correction, most hosts do not allow their resellers to grant shell access. It is a very dangerous option. If your host allows SSH access, then you normally have to request it and sometimes there is a small fee.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks

  8. #8
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    Quote Originally Posted by KDisk View Post
    Hello,
    I want to make a correction, most hosts do not allow their resellers to grant shell access. It is a very dangerous option. If your host allows SSH access, then you normally have to request it and sometimes there is a small fee.
    Right... but I didn't say most hosts didn't so I don't see what you're correcting. I was just saying that it is quite an easy flip-of-the-switch to do. Just like installing SSL certs (though that requires a bit more effort). I didn't offer SSH access, but I also didn't ever charge for SSL cert installations. The point I was making was that HostGator is making up for their low cost plans by charging for miscellaneous support duties that other hosts would otherwise handle as a standard support setup task.

  9. #9
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    The point I was making was that HostGator is making up for their low cost plans by charging for miscellaneous support duties that other hosts would otherwise handle as a standard support setup task.
    It could be that. Personally, I think that the reason for the charge is to ensure that only customers (end users) who really need SSH (and typically really know what they're doing) request and get that access.

  10. #10
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    Quote Originally Posted by ldcdc View Post
    It could be that. Personally, I think that the reason for the charge is to ensure that only customers (end users) who really need SSH (and typically really know what they're doing) request and get that access.
    Yes, This is the case with us as well. The reason for this is to prevent abuse. Most people with Abusive intent have problems paying a little extra for this. It could be worse, I have been with a host in the past tha charged $2.00 per month per SSH Account.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks

  11. #11
    Ouch, thanks for pointing this out. I was looking at getting a small account in the US for the design clients I have there and the Reseller packages looked very useful. I certainly wouldn't want to pay $10 per domain for SSH.

  12. #12
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    Quote Originally Posted by MattyD View Post
    Ouch, thanks for pointing this out. I was looking at getting a small account in the US for the design clients I have there and the Reseller packages looked very useful. I certainly wouldn't want to pay $10 per domain for SSH.
    ... $10 per domain PER cycle (each time each cert expires).

  13. #13
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    That's insane. But I guess it does help cut down on SSH abuse if you are as big as them (so then you can't give all your resellers SSH and they mess something up).
    Brandon Long | https://brandonlong.me/
    Just a guy with a brain.

  14. #14
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    Quote Originally Posted by ldcdc View Post
    It could be that. Personally, I think that the reason for the charge is to ensure that only customers (end users) who really need SSH (and typically really know what they're doing) request and get that access.
    That would be my thought also. A bit unfortunate though in cases like this where it's only the reseller / developer (who we would hope knows what he's doing) who wants SSH access to his clients' accounts in order to manage them. It's very common though, and one of the factors that drove me away from reseller accounts to VPS.

    I wonder how practical it would be to permit SSH access to client accounts only from localhost. Then the reseller could log into his own account (assuming that has SSH access, as many do) and hop across to his clients accounts from there.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  15. #15
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    It's probably to deter people from using it. Even with a chroot'd shell there is a risk and the more users you have and the more visibility you have in the hjosting industry the more likely you are to be hacked. There was a local root exploit recently and it took a week for a new kernel to be released. It was possible to gain root acces from a chroot'd environment with it.
    Laurence Flynn @ atOmicVPS LTD
    Linux & Windows Cloud Hosting Solutions Powered by OnApp
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  16. #16
    Join Date
    Dec 2007
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    the good thing is that they are offering it. Many providers won't give you SSH access even when you are ready to pay them.

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