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  1. #1

    Thumbs down Whats wrong with ?


    i really don't know whats going on with this company,
    i have server with them , i did an automated OS reinstall and the server never came up, and their control panel says :
    Reinstallation in progress !
    its been 5 DAYS, since i opened ticket and they never answered .
    and i really need my server back online ASAP

    anyone knows whats wrong with them ?
    i even call their phone but no answer

  2. #2
    no one knows anything about them ?
    its almost week the server is down,

    any ideas ?!

  3. #3
    Join Date
    May 2005
    Chicago, IL USA
    I am not familiar with this company personaly. Looks like they have been in business since 2003, so they have been around a bit. below is thier WHOIS contact info. No phone number, but you might try emailng that address and see if you get any answer.

    adm-name: root eSolutions
    adm-address: 35, rue John F. Kennedy
    adm-zipcode: 7327
    adm-city: Steinsel
    adm-country: LU
    adm-email: [email protected]

    Might also try searching for an threads here on WHT and see what you get. Maybe they have a rep who is active here.

    Good luck and let us know how you make out!
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  4. #4
    Join Date
    May 2002
    They are really slow with all kind of support from begin of 2009. Their representative (Globichen - if i not wrong) post some explanation about situation but of course explanation doesn't help to customer when their servers died somehow and control panel cannot help get server to back.
    Last edited by rustelekom; 08-28-2009 at 01:14 PM.
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  5. #5
    they answered today , and problem solved
    but im very disappointed with the support team

    6 days to reply ticket ?

    any way im happy that the server back online

    i have to admit that their uptime is perfect 100%
    this issue i had is because server was interrupted while reinstalling OS

  6. #6
    Join Date
    May 2002
    Glad to heard that your problem solved now Let's see how our problem (same issue) will handle...
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  7. #7
    Join Date
    Jun 2009

  8. #8
    Join Date
    May 2007
    hardware replacements do seem to take awhile there.. mine was 4-5 days before hard drive was replaced.. granted the system was not down as it was a second hard drive.. but still i had to put new orders on hold for my customers. Their FAQ says most within a few hours.

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