I am not familiar with this company personaly. Looks like they have been in business since 2003, so they have been around a bit. below is thier WHOIS contact info. No phone number, but you might try emailng that address and see if you get any answer.
adm-name: root eSolutions
adm-address: 35, rue John F. Kennedy
adm-email: [email protected]
Might also try searching for an threads here on WHT and see what you get. Maybe they have a rep who is active here.
Good luck and let us know how you make out!
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They are really slow with all kind of support from begin of 2009. Their representative (Globichen - if i not wrong) post some explanation about situation but of course explanation doesn't help to customer when their servers died somehow and control panel cannot help get server to back.
Last edited by rustelekom; 08-28-2009 at 01:14 PM.
Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168
hardware replacements do seem to take awhile there.. mine was 4-5 days before hard drive was replaced.. granted the system was not down as it was a second hard drive.. but still i had to put new orders on hold for my customers. Their FAQ says most within a few hours.