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  1. #1
    Join Date
    May 2008
    Posts
    60

    GeekStorage?! Whats up?

    Really wierd!

    2 months ago, I got a VPS from them, it was nice, some resource splashes on the node but over all it was good.

    I cancelled it long ago, and opened a ticket to cancel and refund me..

    The weird thing is they usually answer support tickets in 24 hours, but it took them 5 days to tell me that it will be done.. and another 5 days now doing nothing.. I even recieved my second invoice..

    They basically read the tickets they want and ignore the rest
    Shadi Philip
    Vinelo Works - www.vinelo.com
    [email protected]

  2. #2
    Join Date
    Jul 2005
    Location
    In the Internets
    Posts
    3,622
    They grew too fast and now can't support their customers, I imagine.. or they just stopped caring
    StableHost .:. Unlimited web hosting done right. Experience the unlimited difference.
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  3. #3
    Join Date
    May 2008
    Posts
    60
    Its not that they stopped caring or anything.. Its just they dumb the billing tickets, its not that important if you know what I mean..

    Plus they claim they have 24/7 support, while you will find them online for like 5 hours/day at most.
    Shadi Philip
    Vinelo Works - www.vinelo.com
    [email protected]

  4. #4
    Join Date
    Dec 2001
    Location
    MO
    Posts
    629
    Anyone know how many employees they have?

  5. #5
    Join Date
    Dec 2007
    Location
    Brexit Island
    Posts
    2,821
    Quote Originally Posted by bojomojo View Post
    Its not that they stopped caring or anything.. Its just they dumb the billing tickets, its not that important if you know what I mean..

    Plus they claim they have 24/7 support, while you will find them online for like 5 hours/day at most.
    They do have 24/7 support.. technical support. I used GS for about 4 months from March and they were a treat to deal with, they have a tip top operation.

    Most billing departments can be slow, wherever you go and you will never find a 24/7 billing department.

  6. #6
    Join Date
    May 2008
    Posts
    60
    well, I didnt ask for a 24/7 billing department.. The ticket has been there for 10 days, Jay replied and said they will do it (he is the one who does it, yet its not done)
    Shadi Philip
    Vinelo Works - www.vinelo.com
    [email protected]

  7. #7
    Join Date
    May 2008
    Posts
    60
    They Cancelled and refunded me just the next day I opened this thread anyways.
    Shadi Philip
    Vinelo Works - www.vinelo.com
    [email protected]

  8. #8
    Join Date
    Nov 2005
    Location
    Halifax, NS, Canada
    Posts
    656
    Glad it's been sorted out
    Rob Moore - Founder/President
    DemoWolf.com - Video Support Tutorials for Hosting Companies, since 2005
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