Page 1 of 2 12 LastLast
Results 1 to 25 of 48
  1. #1
    Join Date
    Aug 2009
    Posts
    70

    Tired of ThePlanet AS! Looking for new server management company!

    We have tryed EZSM (easyservermanagement), FastServerManagement (now PSM) and Touchsupport/ThePlanet AS.

    We were quite happy with the services at touch until they sold the department we were located in to theplanet.
    They do a good job at theplanet AS, but it is the time they use on the tickets, and all the hours we have to wait before they even take a look at our tickets that is really frustrating. Also their monitoring service is ****! we have told them many times, but they never do anything about it.

    This year have been the worst year ever because of theplanet as are to slow and their monitoring services.....we have lost a LOT of customers this year and now we are just fed up!

    PSM and EZSM we moved from because of bad skilles, but i'm not sure they have improved so we're scared to try them again.

    This is what we have and what we need:

    cPanel and CentOS, and around 20 servers atm.
    we need:
    - fast answers
    - a monitoring service that works, and when something is down it has top priority!
    - avalible on msn/aim would be great
    - calls DC when remote reboot don't work or hardware failure.
    - weekly security audits
    - installation of 3rd party software
    and everything else a full package would cover and some great prices.


    Does anyone also know if touchsupport is back up again? read that in another thread in this forum.

  2. #2
    Join Date
    Jan 2005
    Location
    Scotland, UK
    Posts
    2,681
    It was mentioned on this forum that touchsupport are a different company (or maybe the same as the old) however they are not the same as ThePlanet anymore, so I would assume ThePlanet simply purchased them for their customer base or staff for whatever reason.

    You should list your budget as this is likely the reason you are having difficult finding good management providers. If you are only willing to pay a few dollars per month for management of a system then you should expect to receive a service of this value.

    If I where you I would list some of the common issues you are contacting them over/experiencing and ask your potential provider what they would do given the same situation.
    Server Management - AdminGeekZ.com
    Infrastructure Management, Web Application Performance, mySQL DBA. System Automation.
    WordPress/Magento Performance, Apache to Nginx Conversion, Varnish Implimentation, DDoS Protection, Custom Nginx Modules
    Check our wordpress varnish plugin. Contact us for quote: sales@admingeekz.com

  3. #3
    Join Date
    Aug 2003
    Location
    Gods Own Country
    Posts
    892
    I would advice you to search through the server management companies listed in the WHT wiki link and select the one that meets your requirements. Also do a google search for Server Management or Proactive Server Management plans to get the list of companies that offers similar plans and to know their reviews.

    http://www.webhostingtalk.com/wiki/Server_management
    Blessen Cherian
    Follow me on twitter.com/blessenonly
    Two decade in Web Hosting Industry

  4. #4
    Move back to Touch Support. They're back in action and have nothing to do with The Planet anymore. Many of the mangers and admins are back there too.

    www.touchsupport.com

    Cheers,

    Lee

  5. #5
    Join Date
    Aug 2009
    Posts
    70
    Quote Originally Posted by Scott.Mc View Post
    It was mentioned on this forum that touchsupport are a different company (or maybe the same as the old) however they are not the same as ThePlanet anymore, so I would assume ThePlanet simply purchased them for their customer base or staff for whatever reason.

    You should list your budget as this is likely the reason you are having difficult finding good management providers. If you are only willing to pay a few dollars per month for management of a system then you should expect to receive a service of this value.

    If I where you I would list some of the common issues you are contacting them over/experiencing and ask your potential provider what they would do given the same situation.
    Yes, I found the thread where TouchSupport wrote they were back in november 2008 independent from ThePlanet.
    But we also experienced some problems with TouchSupport so we're looking around and will see what other people are writing about other companys.

    We have in avarage 1 ticket per day for about 20 servers, and the tickets lately have been apache/mysql problems and when the servers been down and ThePlanet used many hours just to respond or get it back up again.

    Our budget is about 50-100 dollar pr. server pr.month. Didn't see alot of prices on your website though.

  6. #6
    Join Date
    Dec 2001
    Location
    Houston Texas
    Posts
    4,420
    do you want a company that does management in house or outsourced?
    Dedicated Servers
    WWW.NETDEPOT.COM
    Since 2000

  7. #7
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,405
    So what happened to touch support and the planet? Where can I read these details at?
    Eleven2 Web Hosting - World-Wide Hosting, Done Right!
    Shared Hosting | Reseller Hosting | Dedicated | Virtual Premium Servers
    Server Locations in: Dallas | Los Angeles | Singapore | Amsterdam

  8. #8
    Join Date
    Aug 2003
    Location
    Gods Own Country
    Posts
    892
    Quote Originally Posted by Floffy View Post
    Yes, I found the thread where TouchSupport wrote they were back in november 2008 independent from ThePlanet.
    But we also experienced some problems with TouchSupport so we're looking around and will see what other people are writing about other companys.

    We have in avarage 1 ticket per day for about 20 servers, and the tickets lately have been apache/mysql problems and when the servers been down and ThePlanet used many hours just to respond or get it back up again.

    Our budget is about 50-100 dollar pr. server pr.month. Didn't see alot of prices on your website though.
    1 ticket per day from 20 servers means that your server is very stable, good.

    The price that you have in mind for server management also seems to be decent. Just do a bit of research on WHT and Google before going with a company. I am sure that with this budget in place you can go with the best. Best of luck for your search. Do check the Wiki link that I have listed in my previous post.
    Blessen Cherian
    Follow me on twitter.com/blessenonly
    Two decade in Web Hosting Industry

  9. #9
    Join Date
    Aug 2009
    Posts
    70
    sailor: outsourced is ok....
    rodney: read this thread: search for touchsupport, cannot add links in this reply.
    rodney: what service management company do you use and have experience with?

    blessen: well, stable yes, but always a server having problems and theplanet aren't really fast fixing it or getting the server back up again. But we will do some research before we chose another company.....

    I really miss some good reviews from other hosting companys though. It seems like the same users always makes the same good post on the same company's all the time, and that makes me worrie!

  10. #10
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    You are looking to spend $50 to $100 USD per server per month and that includes full management with weekly audits?? I don't know, but I'd say you are asking for trouble.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    We are Professional. Painless. Polite.

  11. #11
    Quote Originally Posted by ayksolutions View Post
    You are looking to spend $50 to $100 USD per server per month and that includes full management with weekly audits?? I don't know, but I'd say you are asking for trouble.
    pardon me, but I think he is saying the price JUST for management
    Crayon Web Solutions
    WHMtutorial
    "Support and Serve"

  12. #12
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Ah, if that's the case, then that's a good start. I thought that was his total budget.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
    We are Professional. Painless. Polite.

  13. #13
    With that WHT wiki link for server management i am sure "Floffy" will be confused looking at that large list ..lol, So It will be a good idea to find reviews within WHT.
    www.24x7servermanagement.com
    Server Management, Server Security, Server Monitoring.
    India's Leading Managed Service Provider !! Skype: techs24x7

  14. #14
    Join Date
    Apr 2005
    Location
    Cochin
    Posts
    2,452
    Administration support for most companies start from 70-80 USD ofcourse apart from PSM. Since you are low on tickets, 100 USD/server /month is a good price to start with and you could get a trial of 5-7 days if support companies you contact are ready to put themselves on a test period.

  15. #15
    Join Date
    Oct 2006
    Posts
    452
    If you used PSM when they were Fastservermanagement, then that was years ago, and they improved a lot since then.

    But considering you need phone/aim contact and proactive support, you should expect to pay a lot more and go with a company like AdminGeekZ
    Fully customized hosting to your specific needs, no general plans found here!
    'Read before you click I agree' - J

  16. #16
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Take a look at cliffsupport.com . They offer some really good management services and they are quick to resolve the problem. Just ask for David and i'm sure he'll hook you up.

  17. #17
    Join Date
    Aug 2003
    Location
    Gods Own Country
    Posts
    892
    Quote Originally Posted by Floffy View Post
    sailor: outsourced is ok....
    rodney: read this thread: search for touchsupport, cannot add links in this reply.
    rodney: what service management company do you use and have experience with?

    blessen: well, stable yes, but always a server having problems and theplanet aren't really fast fixing it or getting the server back up again. But we will do some research before we chose another company.....

    I really miss some good reviews from other hosting companys though. It seems like the same users always makes the same good post on the same company's all the time, and that makes me worrie!
    If thats the case then ask for 2 to 3 references and call them up. Talking to them will give you an idea about the service. Also ask for free trial.

    "Research + References + Free trial should help you select the best server management company."
    Blessen Cherian
    Follow me on twitter.com/blessenonly
    Two decade in Web Hosting Industry

  18. #18
    Join Date
    Oct 2007
    Posts
    78
    Quote Originally Posted by Floffy View Post
    cPanel and CentOS, and around 20 servers atm.
    we need:
    - fast answers
    - a monitoring service that works, and when something is down it has top priority!
    - avalible on msn/aim would be great
    - calls DC when remote reboot don't work or hardware failure.
    - weekly security audits
    - installation of 3rd party software
    and everything else a full package would cover and some great prices.

    Does anyone also know if touchsupport is back up again? read that in another thread in this forum.
    Let me see. Most of your needs are covered by all the server management companies on this site. Only the 3rd party SW installation and support are not as widespread and prevalent as you might think. Especially if you're looking for "some great prices"
    You might want to specify the 3rd party SW you're looking support for (e.g. I bet that no one on this site can support SAP ). Maybe someone can suggest you a cheap company that supports the exact niche of your app
    Last edited by CoolKoon; 08-25-2009 at 05:12 PM.
    I have a BE NICE policy. Well, at least for those who are nice to me as well....

    Picking on noobs doesn't mean you aren't one of them.

  19. #19
    Join Date
    Aug 2009
    Posts
    70
    Everything is better than THEPLANET AS !
    Our server has just been down over 3 hours without their monitoring service have worked as always and we have to do all the work we pay them to do.

    F******* retarded!

  20. #20
    Join Date
    Aug 2009
    Location
    Bangalore
    Posts
    59
    check bobcares.com/server-administration.html. so far i heard they are good in both, technical skills and fast response. You can give a try

  21. #21
    Hello Floffy - reading your comments makes me cringe a little bit. I understand exactly what you are talking about. Honestly, you are beyound the point of a larger 3rd party management company. You really should be looking for maybe a niche, smaller, 3rd part management company - or really - a fully managed dedicated server provider. Think rackspace, etc.. (plenty of good, fully managed providers).. you will be looking at $400 and up per server for the service - but, it will include proactive monitoring and response (ie before you submit a ticket), backups included, etc, etc, etc.. (and maybe theplanet offers this directly, I am not sure)

    Depends on which route you go, but, on that scale - if you find the right managed hosting provider, your total cost of ownership will be less and likely your overall level of service and support will be higher...
    Last edited by cartika-andrew; 08-30-2009 at 09:18 PM.
    www.cartika.com
    www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems

  22. #22
    Join Date
    Oct 2007
    Posts
    78
    Quote Originally Posted by Floffy View Post
    Everything is better than THEPLANET AS !
    Our server has just been down over 3 hours without their monitoring service have worked as always and we have to do all the work we pay them to do.

    F******* retarded!
    Sounds like you're eligible for at least a discount if not a full refund. Why don't you ask them for it if they don't do what they're supposed to (and make some bad press for them if they don't comply)?
    Last edited by CoolKoon; 08-31-2009 at 06:56 AM.
    I have a BE NICE policy. Well, at least for those who are nice to me as well....

    Picking on noobs doesn't mean you aren't one of them.

  23. #23
    Join Date
    Aug 2009
    Posts
    70
    we still have a ticket open with them and that's 24 hours ago and still no answers. I have been in contact with the live chat also on theplanet, but that is just no point at all!

    I have asked for a refund but don't get any answers from advanced services or their supervisor in any way

  24. #24
    Join Date
    Aug 2009
    Posts
    70
    they answerd the ticket some days later with nothing that had anything to do with our ticket.

    And I haven't gotten any answers from the manager who told us we could just send him an email if there where any more problems.
    He answerd one time that he had to get back to me because of some meetings, and that's about 10 days ago :-(

    So in my OPINION: SAY THE HELL AWAY FROM THE PLANET ADVANCED SERVICES !

  25. #25
    Wow, you're still waiting on them? You should seriously move on.
    478east
    High Bandwidth Servers
    Custom Hosting Solutions

Page 1 of 2 12 LastLast

Similar Threads

  1. Server Management Company?
    By amaZe in forum Managed Hosting and Services
    Replies: 3
    Last Post: 05-25-2009, 08:59 PM
  2. best server management company?
    By logicuk in forum Managed Hosting and Services
    Replies: 10
    Last Post: 01-11-2009, 10:17 AM
  3. looking for a aserver management company to outsource server management
    By mitin in forum Systems Management Requests
    Replies: 18
    Last Post: 11-19-2007, 06:58 PM
  4. Who is the Best Server Management Company
    By Coroner in forum Managed Hosting and Services
    Replies: 53
    Last Post: 08-17-2007, 10:00 PM
  5. Looking for a server management company
    By njean in forum Dedicated Server
    Replies: 4
    Last Post: 04-01-2006, 12:13 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •