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  1. #1
    Join Date
    Aug 2009
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    60

    Tired of ThePlanet AS! Looking for new server management company!

    We have tryed EZSM (easyservermanagement), FastServerManagement (now PSM) and Touchsupport/ThePlanet AS.

    We were quite happy with the services at touch until they sold the department we were located in to theplanet.
    They do a good job at theplanet AS, but it is the time they use on the tickets, and all the hours we have to wait before they even take a look at our tickets that is really frustrating. Also their monitoring service is ****! we have told them many times, but they never do anything about it.

    This year have been the worst year ever because of theplanet as are to slow and their monitoring services.....we have lost a LOT of customers this year and now we are just fed up!

    PSM and EZSM we moved from because of bad skilles, but i'm not sure they have improved so we're scared to try them again.

    This is what we have and what we need:

    cPanel and CentOS, and around 20 servers atm.
    we need:
    - fast answers
    - a monitoring service that works, and when something is down it has top priority!
    - avalible on msn/aim would be great
    - calls DC when remote reboot don't work or hardware failure.
    - weekly security audits
    - installation of 3rd party software
    and everything else a full package would cover and some great prices.


    Does anyone also know if touchsupport is back up again? read that in another thread in this forum.

  2. #2
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    It was mentioned on this forum that touchsupport are a different company (or maybe the same as the old) however they are not the same as ThePlanet anymore, so I would assume ThePlanet simply purchased them for their customer base or staff for whatever reason.

    You should list your budget as this is likely the reason you are having difficult finding good management providers. If you are only willing to pay a few dollars per month for management of a system then you should expect to receive a service of this value.

    If I where you I would list some of the common issues you are contacting them over/experiencing and ask your potential provider what they would do given the same situation.
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  3. #3
    Join Date
    Aug 2003
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    I would advice you to search through the server management companies listed in the WHT wiki link and select the one that meets your requirements. Also do a google search for Server Management or Proactive Server Management plans to get the list of companies that offers similar plans and to know their reviews.

    http://www.webhostingtalk.com/wiki/Server_management
    Blessen Cherian
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  4. #4
    Move back to Touch Support. They're back in action and have nothing to do with The Planet anymore. Many of the mangers and admins are back there too.

    www.touchsupport.com

    Cheers,

    Lee

  5. #5
    Join Date
    Aug 2009
    Posts
    60
    Quote Originally Posted by Scott.Mc View Post
    It was mentioned on this forum that touchsupport are a different company (or maybe the same as the old) however they are not the same as ThePlanet anymore, so I would assume ThePlanet simply purchased them for their customer base or staff for whatever reason.

    You should list your budget as this is likely the reason you are having difficult finding good management providers. If you are only willing to pay a few dollars per month for management of a system then you should expect to receive a service of this value.

    If I where you I would list some of the common issues you are contacting them over/experiencing and ask your potential provider what they would do given the same situation.
    Yes, I found the thread where TouchSupport wrote they were back in november 2008 independent from ThePlanet.
    But we also experienced some problems with TouchSupport so we're looking around and will see what other people are writing about other companys.

    We have in avarage 1 ticket per day for about 20 servers, and the tickets lately have been apache/mysql problems and when the servers been down and ThePlanet used many hours just to respond or get it back up again.

    Our budget is about 50-100 dollar pr. server pr.month. Didn't see alot of prices on your website though.

  6. #6
    Join Date
    Dec 2001
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    Atlanta
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    4,419
    do you want a company that does management in house or outsourced?
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  7. #7
    Join Date
    Aug 2004
    Location
    Houston, TX
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    1,396
    So what happened to touch support and the planet? Where can I read these details at?
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  8. #8
    Join Date
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    Quote Originally Posted by Floffy View Post
    Yes, I found the thread where TouchSupport wrote they were back in november 2008 independent from ThePlanet.
    But we also experienced some problems with TouchSupport so we're looking around and will see what other people are writing about other companys.

    We have in avarage 1 ticket per day for about 20 servers, and the tickets lately have been apache/mysql problems and when the servers been down and ThePlanet used many hours just to respond or get it back up again.

    Our budget is about 50-100 dollar pr. server pr.month. Didn't see alot of prices on your website though.
    1 ticket per day from 20 servers means that your server is very stable, good.

    The price that you have in mind for server management also seems to be decent. Just do a bit of research on WHT and Google before going with a company. I am sure that with this budget in place you can go with the best. Best of luck for your search. Do check the Wiki link that I have listed in my previous post.
    Blessen Cherian
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  9. #9
    Join Date
    Aug 2009
    Posts
    60
    sailor: outsourced is ok....
    rodney: read this thread: search for touchsupport, cannot add links in this reply.
    rodney: what service management company do you use and have experience with?

    blessen: well, stable yes, but always a server having problems and theplanet aren't really fast fixing it or getting the server back up again. But we will do some research before we chose another company.....

    I really miss some good reviews from other hosting companys though. It seems like the same users always makes the same good post on the same company's all the time, and that makes me worrie!

  10. #10
    Join Date
    Sep 2005
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    You are looking to spend $50 to $100 USD per server per month and that includes full management with weekly audits?? I don't know, but I'd say you are asking for trouble.
    AYKsolutions.com - High Bandwidth Specialists - 100TB/1Gbps/10Gbps Unmetered/CDN/DDOS Protected
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  11. #11
    Quote Originally Posted by ayksolutions View Post
    You are looking to spend $50 to $100 USD per server per month and that includes full management with weekly audits?? I don't know, but I'd say you are asking for trouble.
    pardon me, but I think he is saying the price JUST for management
    Crayon Web Solutions
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  12. #12
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    Ah, if that's the case, then that's a good start. I thought that was his total budget.
    AYKsolutions.com - High Bandwidth Specialists - 100TB/1Gbps/10Gbps Unmetered/CDN/DDOS Protected
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  13. #13
    With that WHT wiki link for server management i am sure "Floffy" will be confused looking at that large list ..lol, So It will be a good idea to find reviews within WHT.
    www.24x7servermanagement.com
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  14. #14
    Join Date
    Apr 2005
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    Administration support for most companies start from 70-80 USD ofcourse apart from PSM. Since you are low on tickets, 100 USD/server /month is a good price to start with and you could get a trial of 5-7 days if support companies you contact are ready to put themselves on a test period.
    Sam
    Supportlobby.com - Expertise in Windows/Linux server support, IaaS and PaaS Management
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  15. #15
    Join Date
    Oct 2006
    Posts
    371
    If you used PSM when they were Fastservermanagement, then that was years ago, and they improved a lot since then.

    But considering you need phone/aim contact and proactive support, you should expect to pay a lot more and go with a company like AdminGeekZ
    Fully customized hosting to your specific needs, no general plans found here!
    'Read before you click I agree' - J

  16. #16
    Join Date
    Jan 2003
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    U.S.A.
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    3,911
    Take a look at cliffsupport.com . They offer some really good management services and they are quick to resolve the problem. Just ask for David and i'm sure he'll hook you up.

  17. #17
    Join Date
    Aug 2003
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    Quote Originally Posted by Floffy View Post
    sailor: outsourced is ok....
    rodney: read this thread: search for touchsupport, cannot add links in this reply.
    rodney: what service management company do you use and have experience with?

    blessen: well, stable yes, but always a server having problems and theplanet aren't really fast fixing it or getting the server back up again. But we will do some research before we chose another company.....

    I really miss some good reviews from other hosting companys though. It seems like the same users always makes the same good post on the same company's all the time, and that makes me worrie!
    If thats the case then ask for 2 to 3 references and call them up. Talking to them will give you an idea about the service. Also ask for free trial.

    "Research + References + Free trial should help you select the best server management company."
    Blessen Cherian
    Follow me on twitter.com/blessenonly
    Over a decade plus in the Hosting Industry

  18. #18
    Join Date
    Oct 2007
    Posts
    78
    Quote Originally Posted by Floffy View Post
    cPanel and CentOS, and around 20 servers atm.
    we need:
    - fast answers
    - a monitoring service that works, and when something is down it has top priority!
    - avalible on msn/aim would be great
    - calls DC when remote reboot don't work or hardware failure.
    - weekly security audits
    - installation of 3rd party software
    and everything else a full package would cover and some great prices.

    Does anyone also know if touchsupport is back up again? read that in another thread in this forum.
    Let me see. Most of your needs are covered by all the server management companies on this site. Only the 3rd party SW installation and support are not as widespread and prevalent as you might think. Especially if you're looking for "some great prices"
    You might want to specify the 3rd party SW you're looking support for (e.g. I bet that no one on this site can support SAP ). Maybe someone can suggest you a cheap company that supports the exact niche of your app
    Last edited by CoolKoon; 08-25-2009 at 05:12 PM.
    I have a BE NICE policy. Well, at least for those who are nice to me as well....

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  19. #19
    Join Date
    Aug 2009
    Posts
    60
    Everything is better than THEPLANET AS !
    Our server has just been down over 3 hours without their monitoring service have worked as always and we have to do all the work we pay them to do.

    F******* retarded!

  20. #20
    Join Date
    Aug 2009
    Location
    Bangalore
    Posts
    59
    check bobcares.com/server-administration.html. so far i heard they are good in both, technical skills and fast response. You can give a try

  21. #21
    Hello Floffy - reading your comments makes me cringe a little bit. I understand exactly what you are talking about. Honestly, you are beyound the point of a larger 3rd party management company. You really should be looking for maybe a niche, smaller, 3rd part management company - or really - a fully managed dedicated server provider. Think rackspace, etc.. (plenty of good, fully managed providers).. you will be looking at $400 and up per server for the service - but, it will include proactive monitoring and response (ie before you submit a ticket), backups included, etc, etc, etc.. (and maybe theplanet offers this directly, I am not sure)

    Depends on which route you go, but, on that scale - if you find the right managed hosting provider, your total cost of ownership will be less and likely your overall level of service and support will be higher...
    Last edited by cartika-andrew; 08-30-2009 at 09:18 PM.

  22. #22
    Join Date
    Oct 2007
    Posts
    78
    Quote Originally Posted by Floffy View Post
    Everything is better than THEPLANET AS !
    Our server has just been down over 3 hours without their monitoring service have worked as always and we have to do all the work we pay them to do.

    F******* retarded!
    Sounds like you're eligible for at least a discount if not a full refund. Why don't you ask them for it if they don't do what they're supposed to (and make some bad press for them if they don't comply)?
    Last edited by CoolKoon; 08-31-2009 at 06:56 AM.
    I have a BE NICE policy. Well, at least for those who are nice to me as well....

    Picking on noobs doesn't mean you aren't one of them.

  23. #23
    Join Date
    Aug 2009
    Posts
    60
    we still have a ticket open with them and that's 24 hours ago and still no answers. I have been in contact with the live chat also on theplanet, but that is just no point at all!

    I have asked for a refund but don't get any answers from advanced services or their supervisor in any way

  24. #24
    Join Date
    Aug 2009
    Posts
    60
    they answerd the ticket some days later with nothing that had anything to do with our ticket.

    And I haven't gotten any answers from the manager who told us we could just send him an email if there where any more problems.
    He answerd one time that he had to get back to me because of some meetings, and that's about 10 days ago :-(

    So in my OPINION: SAY THE HELL AWAY FROM THE PLANET ADVANCED SERVICES !

  25. #25
    Wow, you're still waiting on them? You should seriously move on.
    478east
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  26. #26
    Quote Originally Posted by Floffy View Post
    tcPanel and CentOS, and around 20 servers atm.
    we need:
    - fast answers
    - a monitoring service that works, and when something is down it has top priority!
    - avalible on msn/aim would be great
    - calls DC when remote reboot don't work or hardware failure.
    - weekly security audits
    - installation of 3rd party software
    and everything else a full package would cover and some great prices.
    At the top end of your budget you should be able to get everything you need.

    It's not the first horror story about TP's AS division.

    I agree with Andrew (from Cartika) you should perhaps look at a slightly smaller company that would care more about you and your business.

    Certainly any monitoring system worth it's salt should detect a server being down or unavailable within a minute, at worst 5 minutes.

    I presume you have the servers elsewhere than the planet ?

    I hope you can find a new provider as you really are suffering with TP.
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
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  27. #27
    Join Date
    Oct 2004
    Location
    Germany
    Posts
    352
    You should go back to TouchSupport. They've got even better after the adventure with The Planet.

    Brent, the general manager, is doing an excellent job and you can always have a word with him. The system admins are helpful, friendly and quite flexible. They actually care when you have a problem and think of solutions and alternatives without you having to remind them.
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  28. #28
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    Aug 2009
    Posts
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    thanks stefan, but we have moved some servers to supportsages and will keep on testing their services before we move the rest of our servers.

    I am still waiting for an answer on our refund mails and there have been alot of more trouble on theplanet advanced services. they still not detect when a server is down, and when it's even HACKED!
    Wish I could just kick them hard in their ass sometimes!

  29. #29
    Quote Originally Posted by Floffy View Post
    thanks stefan, but we have moved some servers to supportsages and will keep on testing their services before we move the rest of our servers.

    I am still waiting for an answer on our refund mails and there have been alot of more trouble on theplanet advanced services. they still not detect when a server is down, and when it's even HACKED!
    Wish I could just kick them hard in their ass sometimes!
    Your still waiting from TP ?

    Make sure your happy with your new company as you don't want to have to move again in a short space of time.

    Still they can't be any worse right ?
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
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  30. #30
    Join Date
    May 2005
    Location
    Houston, TX
    Posts
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    I've inquired about this several times via PM, and even though I've gotten responses to the messages from the OP, I have not received any information about the account or any domains hosted on the account.

    In order to track down the account and flag it for additional follow-up and escalation, I need an account number, a ticket number, an IP address or a domain name hosted on the account in question ... pretty much any information that isn't just an anonymous forum username created a little over a month ago. As of right now, I understand the predicament you're in, Floffy, but I can't do anything to help without any of this additional information.
    Kevin Hazard
    Director, Digital Content
    SoftLayer, an IBM Companyhttp://twitter.com/softlayer

  31. #31
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    Rackspace is always around if you got the money.
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  32. #32
    Floffy,

    If you are still looking for a third party... I would check out TSS (Total Server Solutions). they have been pretty good to us and tickets (and issues) are normally sorted out very quickly.

    Good luck.
    ExpressHosting.net - Fast. Reliable. Affordable.
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  33. #33
    Join Date
    Apr 2009
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    Floffy, How are things going ? Also, would you mind letting us know the company that you represent?
    James B
    EzeeloginSetup your Secure Linux SSH Gateway.
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  34. #34
    Hi,
    Do you really want a fast customer service ?
    try WiredTree !
    I am not advertising for them, even I am here to find a better solution ( that maybe I wont find it )
    I ve been trying many hosting companies, the best what made me stay "so far" with wiredtree is the fast support ( less then 15 mn, sometimes 5-10 mn !!)
    but today they were down, and I went back to search for an alternative... I do not think I Am going to waste my time again in the same search as before, but I hope they put in order their server

  35. #35
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    Have you tried supportsages?

  36. #36
    Join Date
    Aug 2009
    Posts
    60
    Hi guys,

    Our situation:
    -We still have most of our servers with TP.
    -We have 6 servers with SupportSages

    TP is sometimes answering within a descent time, but sometimes they take hours. But when they answer they are normally very knowledgeable. The monitoring issue is still there (if a server is down it can take hours before any action - luckily that is not often).

    Our review of SupportSages:
    We wanted the best possible service with them so we wanted the following services in addition to the standard management plan they have to cPanel servers:
    Black security (http://www.supportsages.com/security_consulting.html)
    Enterprise monitoring (http://www.supportsages.com/server_monitoring.html)

    As you can see that should be a pretty comprehensive management plan.

    Our experience so far is:
    - We ordered initially 4 servers with them that they took over from TP. They took about 2 weeks to completly setup the servers with what the plan includes. They said it would take 2 days (might even be 1 day but can't remember so 2 to be sure).
    - We have still not gotten a single report about any of the servers (we should get one for each server at least bi-weekly).
    - At 2 occasions /tmp was full for very many hours (at least 6+ one time) without any action from their part.
    - They are generally VERY slow on answering tickets. We have to contact them by live support - but then it normally gets handled quickly enough. There is one ticket at the moment which has never been answered at all which has been open since 13/10/2009 21:02. That's a ticket I haven't nagged about to live support..
    - As we speak I'm experiencing that they are not answering me by live support either. I'm so fed up that I'm posting the chat here:
    ---------
    Demokrit sier (20:56):
    I've sent 2 emails to setups today ([email protected]). Could you guys look into them? Espescially the one regaring logging in by SSH as I need to do this to finish our setup of the server.
    [email protected] (E-postadressen er ikke bekreftet) sier (20:58):
    please hold on. let me check this
    [email protected] (E-postadressen er ikke bekreftet) sier (21:02):
    okay, I will email you the login details.
    Demokrit sier (21:03):
    Great. Thanks.
    [email protected] (E-postadressen er ikke bekreftet) sier (21:12):
    I have replied to the email. Please check it
    Demokrit sier (21:13):
    Thanks
    Demokrit sier (22:39):
    You are logged into cpanel19 at the moment?

    admin pts/0 2009-10-20 22:30 (xxx.xxx.xxx.xxx)
    [email protected] (E-postadressen er ikke bekreftet) sier (22:39):
    yes
    Demokrit sier (22:39):
    Ok. Thanks. Just needed to check just in case.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:40):
    I am configuring the nagios on cpanel20 with the same as cpanel 19
    Demokrit sier (22:40):
    Great
    Demokrit sier (22:42):
    It should be possible to login directly to root with a key on both servers. Can you fix that? But not possible with password.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:43):
    from cpanel19 to 20?
    Demokrit sier (22:43):
    On both servers from any server.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:45):
    please holdon, letme check this
    it is possible
    Demokrit sier (22:45):
    Sure. All our other servers is setup like that.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:45):
    okay
    Demokrit sier (00:03):
    It is still not possible to login directly to root by keys. Could you fix that?
    Keys only.
    Demokrit sier (00:19):
    Hello?
    Demokrit sier (00:25):
    Somebody there?
    Demokrit sier (00:49):
    Hello? This is on the verge of unusable service.
    Demokrit sier (00:50):
    If you can't deliver a consistent service we will leave you as soon as possible.
    Demokrit sier (00:52):
    At least you used to answer chats. There are several unanswered tickets from far ago. It's been annoying to tell you to check them here..but if you are slacking here as well we have no more use of your service..
    Demokrit sier (01:13):
    Hello?
    Demokrit sier (01:44):
    Anyone there?
    -------------
    As you can see I got frustrated after a good while. Due to the general experience with them and not getting an answer after over 1 hour wait.

    I will give them a link to this thread so I hope they can comment this.

    If there are other serious providers that can deliver what SupportSages promises I would really like to hear about them. The primary need is:
    - Consistent service with fast replies (at the very most 15 minutes for hard tickets and normally about 5 mins) and knowledgeable people.

  37. #37
    Quote Originally Posted by Floffy View Post
    Hi guys,

    Our situation:
    -We still have most of our servers with TP.
    -We have 6 servers with SupportSages

    TP is sometimes answering within a descent time, but sometimes they take hours. But when they answer they are normally very knowledgeable. The monitoring issue is still there (if a server is down it can take hours before any action - luckily that is not often).

    Our review of SupportSages:
    We wanted the best possible service with them so we wanted the following services in addition to the standard management plan they have to cPanel servers:
    Black security (http://www.supportsages.com/security_consulting.html)
    Enterprise monitoring (http://www.supportsages.com/server_monitoring.html)

    As you can see that should be a pretty comprehensive management plan.

    Our experience so far is:
    - We ordered initially 4 servers with them that they took over from TP. They took about 2 weeks to completly setup the servers with what the plan includes. They said it would take 2 days (might even be 1 day but can't remember so 2 to be sure).
    - We have still not gotten a single report about any of the servers (we should get one for each server at least bi-weekly).
    - At 2 occasions /tmp was full for very many hours (at least 6+ one time) without any action from their part.
    - They are generally VERY slow on answering tickets. We have to contact them by live support - but then it normally gets handled quickly enough. There is one ticket at the moment which has never been answered at all which has been open since 13/10/2009 21:02. That's a ticket I haven't nagged about to live support..
    - As we speak I'm experiencing that they are not answering me by live support either. I'm so fed up that I'm posting the chat here:
    ---------
    Demokrit sier (20:56):
    I've sent 2 emails to setups today ([email protected]). Could you guys look into them? Espescially the one regaring logging in by SSH as I need to do this to finish our setup of the server.
    [email protected] (E-postadressen er ikke bekreftet) sier (20:58):
    please hold on. let me check this
    [email protected] (E-postadressen er ikke bekreftet) sier (21:02):
    okay, I will email you the login details.
    Demokrit sier (21:03):
    Great. Thanks.
    [email protected] (E-postadressen er ikke bekreftet) sier (21:12):
    I have replied to the email. Please check it
    Demokrit sier (21:13):
    Thanks
    Demokrit sier (22:39):
    You are logged into cpanel19 at the moment?

    admin pts/0 2009-10-20 22:30 (xxx.xxx.xxx.xxx)
    [email protected] (E-postadressen er ikke bekreftet) sier (22:39):
    yes
    Demokrit sier (22:39):
    Ok. Thanks. Just needed to check just in case.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:40):
    I am configuring the nagios on cpanel20 with the same as cpanel 19
    Demokrit sier (22:40):
    Great
    Demokrit sier (22:42):
    It should be possible to login directly to root with a key on both servers. Can you fix that? But not possible with password.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:43):
    from cpanel19 to 20?
    Demokrit sier (22:43):
    On both servers from any server.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:45):
    please holdon, letme check this
    it is possible
    Demokrit sier (22:45):
    Sure. All our other servers is setup like that.
    [email protected] (E-postadressen er ikke bekreftet) sier (22:45):
    okay
    Demokrit sier (00:03):
    It is still not possible to login directly to root by keys. Could you fix that?
    Keys only.
    Demokrit sier (00:19):
    Hello?
    Demokrit sier (00:25):
    Somebody there?
    Demokrit sier (00:49):
    Hello? This is on the verge of unusable service.
    Demokrit sier (00:50):
    If you can't deliver a consistent service we will leave you as soon as possible.
    Demokrit sier (00:52):
    At least you used to answer chats. There are several unanswered tickets from far ago. It's been annoying to tell you to check them here..but if you are slacking here as well we have no more use of your service..
    Demokrit sier (01:13):
    Hello?
    Demokrit sier (01:44):
    Anyone there?
    -------------
    As you can see I got frustrated after a good while. Due to the general experience with them and not getting an answer after over 1 hour wait.

    I will give them a link to this thread so I hope they can comment this.

    If there are other serious providers that can deliver what SupportSages promises I would really like to hear about them. The primary need is:
    - Consistent service with fast replies (at the very most 15 minutes for hard tickets and normally about 5 mins) and knowledgeable people.

    From what you have said it looks like you are paying around $250 - $300 per server ?

    For that amount you'd certainly expect better service.

    Any ticket that goes without a response for longer than an hour should be considered an exception and something that should not happen.

    I won't comment on their live chat rep, it wouldn't be a surprise if they aren't as knowledgeable as the techs responding to the tickets but he certainly should not leave you with no response like that.

    I'm amazed at your patience so far, it's fairly obvious that either they don't know what they are doing or more likely have too many clients/tickets and too few staff.

    Do they offer phone support ?

    For that sort of money per server, per month you'd expect that.
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
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  38. #38
    Join Date
    May 2004
    Location
    India
    Posts
    338
    Floffy, I will get on this as fast as I can. We are separating our server management division from web hosting support due to certain internal reasons. I have to admit that we are not able to meet the 15 minutes response time for our server management customers over support ticket for the last few months and hence the revamp. Lately, I even told on certain threads I created that our 15 mins response time is for webhosting support (end users) and not for server management.

    I had a small enquiry and have issued full refund because of the bad services from us on those two servers and I admit it here.

    DATARTIM: There was a deal made there. Don't want to disclose it myself. Thanks.

    ▁▂▄▅▆▇█SupportSages█▇▆▅▄▂▁ - Bytes of Wisdom @ Work
    24/7 Support with 15 mins response time & no charge guarantees

  39. #39
    Join Date
    Aug 2009
    Posts
    60
    Quote Originally Posted by madguy24 View Post
    Floffy, I will get on this as fast as I can. We are separating our server management division from web hosting support due to certain internal reasons. I have to admit that we are not able to meet the 15 minutes response time for our server management customers over support ticket for the last few months and hence the revamp. Lately, I even told on certain threads I created that our 15 mins response time is for webhosting support (end users) and not for server management.
    Do you have an estimate of when you think you will be able to uphold the promises made on your website?

    Thank you for the honesty and refund.

    Quote Originally Posted by DATARTIM View Post
    From what you have said it looks like you are paying around $250 - $300 per server?

    Do they offer phone support ?
    Actually less since much of it is included in the basic management plan.

    If you are big enough you will get phone included yes.

  40. #40
    Join Date
    May 2004
    Location
    India
    Posts
    338
    It's done. I will PM you the reason why we didn't reply your chats.

    ▁▂▄▅▆▇█SupportSages█▇▆▅▄▂▁ - Bytes of Wisdom @ Work
    24/7 Support with 15 mins response time & no charge guarantees

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