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Thread: Steven (Rack 911)
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09-11-2009, 04:46 PM #26Junior Guru Wannabe
- Join Date
- Feb 2008
- Posts
- 49
trust me bro, i fully understand and support your logic, i was getting 100 an hour quality service for a few hundred a month with Steven, that's probably why he doesn't feel like working for me anymore... i think he wants more money but just isn't a good communicator... when you find a deal as good as what i had, you don't want to accept anything less... i'll get through it eventually, always have, always will...
For such a huge difference in price you'll also see a huge difference in quality.
If you're always searching for the cheapest deal it's likely you'll not get things done as fast as you want to.
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09-11-2009, 04:54 PM #27Web Hosting Master
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- Apr 2007
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- United Kingdom
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- 1,861
Were you paying his normal rates or were you getting a discount? I use Steven quite a bit and have never had a problem getting hold of him.
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09-11-2009, 04:59 PM #28Junior Guru Wannabe
- Join Date
- Feb 2008
- Posts
- 49
i was getting a discount... that jerk tom seriously screwed up my servers and steven felt bad for me... maybe if you pay top dollar, he takes your calls, that's probably it, as i said before...
Were you paying his normal rates or were you getting a discount? I use Steven quite a bit and have never had a problem getting hold of him.
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09-11-2009, 05:00 PM #29Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Over the years, I have been Steven's biggest critic when he pulls his disappearing act, and his biggest cheerleader when he is on top of his game.
None of us really know what is currently going on behind the scenes. Perhaps he is dealing with some personal issues (health or otherwise). Still, that does not excuse the lack of communication. Totally inexcusable. I have always lectured him about timely communication. Even if it is a brief "Mail All" email blast to let everyone know that he will be unavailable for personal reasons. That's all people want to know. They can then act accordingly. He owes his customers that courtesy.
Over the past year or so, I have seen him make great strides in improving his communication skills, and that is great to see, since he is such a brilliant and knowledgeable server admin. He truly is unmatched. But, it all means nothing if he is unreliable. What a friggin waste of talent.
My best guess is that he is going through some personal challenges, and has fallen back into his old MO of ignoring customers rather than keeping them briefed on what's going on.
Again, a real pity. What a waste of exceptional talent.
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09-11-2009, 05:07 PM #30Junior Guru Wannabe
- Join Date
- Feb 2008
- Posts
- 49
i agree with you 420% Vito... he is a shining star for sure... just lacks proper business etiquette and communication skills... he's still young, maybe his lacking skill set will develop as he ages some... i don't believe Einstein was great at customer service either...
such a shame to lose such an amazing talent, was even beginning to believe we were friends there for a while... i still wish him luck and send him lots of positive energy through the universe...
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09-11-2009, 05:27 PM #31Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Just because some consultant is charging you $100/hour doesn't mean you'll receive a higher level of quality. I this case an experienced company offering services at $99/month could have just as easily handled his box as someone he was paying $100/hour to to break it completely.
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09-11-2009, 09:20 PM #32Web Hosting Master
- Join Date
- Sep 2005
- Location
- Albany, NY
- Posts
- 3,956
If you guys are looking for capable admins who are truly there, I can easily recommend Dennis at servaxnet.com and Jon from got-management.com. I have worked with both for over a few years and they both do terrific work. I can't compare them with Steven since I have never used their services.
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09-19-2009, 02:26 AM #33Grand Nagus
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- Dec 2002
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- Ferenginar
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- 4,157
What's your budget?
Seriously, what's your budget?
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09-19-2009, 03:06 AM #34Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
Steven Ciaburri | Industry's Best Server Management - Rack911.com
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