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  1. #26
    Join Date
    Feb 2008
    Posts
    49
    trust me bro, i fully understand and support your logic, i was getting 100 an hour quality service for a few hundred a month with Steven, that's probably why he doesn't feel like working for me anymore... i think he wants more money but just isn't a good communicator... when you find a deal as good as what i had, you don't want to accept anything less... i'll get through it eventually, always have, always will...
    For such a huge difference in price you'll also see a huge difference in quality.

    If you're always searching for the cheapest deal it's likely you'll not get things done as fast as you want to.

  2. #27
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,861
    Were you paying his normal rates or were you getting a discount? I use Steven quite a bit and have never had a problem getting hold of him.

  3. #28
    Join Date
    Feb 2008
    Posts
    49
    i was getting a discount... that jerk tom seriously screwed up my servers and steven felt bad for me... maybe if you pay top dollar, he takes your calls, that's probably it, as i said before...
    Were you paying his normal rates or were you getting a discount? I use Steven quite a bit and have never had a problem getting hold of him.

  4. #29
    Join Date
    Jan 2002
    Location
    Toronto, Canada
    Posts
    11,052
    Quote Originally Posted by FourTwenty View Post
    ... i think he wants more money but just isn't a good communicator...
    Over the years, I have been Steven's biggest critic when he pulls his disappearing act, and his biggest cheerleader when he is on top of his game.

    None of us really know what is currently going on behind the scenes. Perhaps he is dealing with some personal issues (health or otherwise). Still, that does not excuse the lack of communication. Totally inexcusable. I have always lectured him about timely communication. Even if it is a brief "Mail All" email blast to let everyone know that he will be unavailable for personal reasons. That's all people want to know. They can then act accordingly. He owes his customers that courtesy.

    Over the past year or so, I have seen him make great strides in improving his communication skills, and that is great to see, since he is such a brilliant and knowledgeable server admin. He truly is unmatched. But, it all means nothing if he is unreliable. What a friggin waste of talent.

    My best guess is that he is going through some personal challenges, and has fallen back into his old MO of ignoring customers rather than keeping them briefed on what's going on.

    Again, a real pity. What a waste of exceptional talent.

    Vito
    DemoDemo.com - Flash tutorials since 2002
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  5. #30
    Join Date
    Feb 2008
    Posts
    49
    i agree with you 420% Vito... he is a shining star for sure... just lacks proper business etiquette and communication skills... he's still young, maybe his lacking skill set will develop as he ages some... i don't believe Einstein was great at customer service either...

    such a shame to lose such an amazing talent, was even beginning to believe we were friends there for a while... i still wish him luck and send him lots of positive energy through the universe...

  6. #31
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,662
    Quote Originally Posted by Dan_EZPZ View Post
    For such a huge difference in price you'll also see a huge difference in quality.

    If you're always searching for the cheapest deal it's likely you'll not get things done as fast as you want to.
    Just because some consultant is charging you $100/hour doesn't mean you'll receive a higher level of quality. I this case an experienced company offering services at $99/month could have just as easily handled his box as someone he was paying $100/hour to to break it completely.

  7. #32
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    If you guys are looking for capable admins who are truly there, I can easily recommend Dennis at servaxnet.com and Jon from got-management.com. I have worked with both for over a few years and they both do terrific work. I can't compare them with Steven since I have never used their services.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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  8. #33
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,157
    What's your budget?

    Seriously, what's your budget?

  9. #34
    Join Date
    Mar 2003
    Location
    California USA
    Posts
    13,681
    I don't see what this has to do with anything? I've talked to the other posters in this thread. All you are doing is getting involved in things that do not concern you.
    Steven Ciaburri | Industry's Best Server Management - Rack911.com
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    Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
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