Am I the only one having very long ticket answer time with their billing department? I have a ticket open since August 14th, saying that I have a billing issue with them but I got no answer.
They are sending me letters to tell me that the legal department will take care of my overdue invoice if I don't pay. They have generated another invoice today, which is wrong and I got no answer to my tickets.
Their tech department apparently fixed my memory problem but top isn't showing any improvements. I must re-open another ticket, great thing that this department replies to my tickets rapidly.
Still, I had a complete data loss in June and now I'm facing this issue. That makes me very very sad and I seriously begin to doubt if the whole BlueSquare acquisition thing was a good idea (because apparently they are assigned to my ticket).