Results 1 to 4 of 4
  1. #1
    Join Date
    Jan 2006

    Unhappy Billing problem with VaServ/CheapVPS/BlueSquare ?

    Hello everyone,

    Am I the only one having very long ticket answer time with their billing department? I have a ticket open since August 14th, saying that I have a billing issue with them but I got no answer.

    They are sending me letters to tell me that the legal department will take care of my overdue invoice if I don't pay. They have generated another invoice today, which is wrong and I got no answer to my tickets.

    Their tech department apparently fixed my memory problem but top isn't showing any improvements. I must re-open another ticket, great thing that this department replies to my tickets rapidly.

    Still, I had a complete data loss in June and now I'm facing this issue. That makes me very very sad and I seriously begin to doubt if the whole BlueSquare acquisition thing was a good idea (because apparently they are assigned to my ticket).

    Anyways, thanks for reading!

  2. #2
    Join Date
    Mar 2005
    Same here - It seems to be a common problem in vaserv after ownership change..

  3. #3
    Join Date
    Jan 2006
    Oh didn't check the dedicated forum, well, I feel sorry for Rus he such a nice guy

  4. #4
    Join Date
    Sep 2006
    Smiths Falls, ON
    Worst case scenario, I would push the issue by replying to the ticket again at least asking for an SLA if able to be provided.
    Ryan G.

Similar Threads

  1. Replies: 10
    Last Post: 06-20-2013, 11:00 AM
  2. Replies: 3
    Last Post: 08-14-2009, 08:19 AM
  3. CheapVPS/VAserv and server responsibility
    By codu in forum VPS Hosting
    Replies: 48
    Last Post: 01-28-2009, 07:47 PM
  4. CheapVPS (vaserv/a2b2), my thoughts.
    By RandomCoder in forum VPS Hosting
    Replies: 5
    Last Post: 10-21-2008, 05:32 PM
  5. [UK] ( review
    By freakin in forum VPS Hosting
    Replies: 17
    Last Post: 04-08-2007, 03:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts