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Thread: WHMCS Problem

  1. #1
    Join Date
    Jun 2009
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    Unhappy WHMCS Problem

    Hi,

    I'm bought an owned licence from WHMCS recently, everything works OK, only one thing, which is when importing from WHM accounts.

    I readed the whole readme file about importing, I've created all packages of WHM on my WHMCS and tried to import clients, but no error, and no clients, and my server contain 88 clients.

    How i can fix this please could anyone help me ?

  2. #2
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    2,955
    Have you contacted WHMCS for help?

    Regards
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    [ cPanel Varnish Nginx Plugin ] - Enhance LiteSpeed and Apache Performance
    www.unixy.net - Los Angeles | Houston | Atlanta | Rotterdam
    Love to help pro bono (time permitting). joe > unixy.net

  3. #3
    Join Date
    Jun 2009
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    rules.php
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    No reply from them ..

  4. #4
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    2,955
    I can't say I'm happy with their service level either...

    Regards
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    [ cPanel Varnish Nginx Plugin ] - Enhance LiteSpeed and Apache Performance
    www.unixy.net - Los Angeles | Houston | Atlanta | Rotterdam
    Love to help pro bono (time permitting). joe > unixy.net

  5. #5
    Join Date
    Jun 2009
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    Do yours work great on importing ?

  6. #6
    Join Date
    Mar 2009
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    LAX, DAL, MIA, ATL, ORD
    Posts
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  7. #7
    Join Date
    Aug 2000
    Posts
    2,750
    Quote Originally Posted by UNIXy View Post
    I can't say I'm happy with their service level either...

    Regards
    Why not? last problem I had Matt dealt with it fairly quickly.

  8. #8
    Join Date
    Jun 2009
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    semoweb can you you PM me your mail so you can help me a little ?

  9. #9
    Join Date
    Dec 2006
    Location
    Netherlands
    Posts
    1,430
    Quote Originally Posted by WebHost911 View Post
    semoweb can you you PM me your mail so you can help me a little ?
    Check your connection between the WHM and WHMCS server. I think port 80 and 2086/2087 is required. Not too sure if SSH is needed... been a long time since I have used that utility.

    Your username/password and cPanel's API hash is all correct. Double check that.

  10. #10
    Join Date
    Jul 2007
    Posts
    56
    Quote Originally Posted by WebHost911 View Post
    Hi,

    I'm bought an owned licence from WHMCS recently, everything works OK, only one thing, which is when importing from WHM accounts.

    I readed the whole readme file about importing, I've created all packages of WHM on my WHMCS and tried to import clients, but no error, and no clients, and my server contain 88 clients.

    How i can fix this please could anyone help me ?
    Make sure the package names are EXACTLY same as that you have in WHM
    Upper case lower case does matter.

  11. #11
    Join Date
    Sep 2004
    Location
    Cluj-Napoca, Romania
    Posts
    462
    Check System Activity Log under Utilities tab.

    And about WHMCS support, I must say it's good. You should allow them around 12 hours for a reply, due to time zones difference.

    But once they reply they are really helpful. They even helped us to debug a problem that was caused by a customization we did and not by their software. And they didn't want to accept payment for this incident, saying that support is included .

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