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08-15-2009, 02:25 PM #1Aspiring Evangelist
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- May 2007
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Is touchsupport still owned by the planet?
I was reading another topic about TS and some of the posts made it seem as though TS branched out away from TP. Their site doesn't have any mention of theplanet anymore, but I recall it stating they were acquired by the planet last year.
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08-15-2009, 04:41 PM #2Web Hosting Master
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- Mar 2004
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- Chicago IL
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Touch Support is totally independent of The Planet. In fact some of the old system administrators. which are brilliant sysadmins, that left at the time of the split are now back with Touch Support.
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08-15-2009, 05:16 PM #3Web Hosting Master
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so now they are not under the planet anymore?
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08-15-2009, 07:34 PM #4Web Hosting Master
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- Feb 2005
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No, Touch Support is owned by a firm in Chicago, IL. The Planet purchased Touch Support for its level 3 system admins and then less than a week alter sold the client support side and company to a firm in Chicago.
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08-15-2009, 10:22 PM #5Web Hosting Master
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- Netherlands
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08-15-2009, 10:32 PM #6Web Hosting Master
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For an American tech support $4.00 is cheap in my opinion. There is a lot of owrk done for that $4.00. I think many do not understand the true cost of techs and employees. An average tech makes between $40 - 50k per year. They typically have good benefits costing another $15 - 20k. Then you have payroll taxes, etc. I'm sure they have to have each tech doing about 10 tickets per our at that four dollar rate to make a profit.
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08-18-2009, 09:05 AM #7Disabled
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- Apr 2005
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- Cochin
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