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  1. #1
    Join Date
    May 2007
    Posts
    438

    Is touchsupport still owned by the planet?

    I was reading another topic about TS and some of the posts made it seem as though TS branched out away from TP. Their site doesn't have any mention of theplanet anymore, but I recall it stating they were acquired by the planet last year.

  2. #2
    Join Date
    Mar 2004
    Location
    Chicago IL
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    560
    Touch Support is totally independent of The Planet. In fact some of the old system administrators. which are brilliant sysadmins, that left at the time of the split are now back with Touch Support.
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  3. #3
    so now they are not under the planet anymore?
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  4. #4
    Join Date
    Feb 2005
    Location
    Kalamazoo, MI
    Posts
    1,146
    No, Touch Support is owned by a firm in Chicago, IL. The Planet purchased Touch Support for its level 3 system admins and then less than a week alter sold the client support side and company to a firm in Chicago.
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  5. #5
    Join Date
    Dec 2006
    Location
    Netherlands
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    1,430
    Quote Originally Posted by Zachary McClung View Post
    No, Touch Support is owned by a firm in Chicago, IL. The Planet purchased Touch Support for its level 3 system admins and then less than a week alter sold the client support side and company to a firm in Chicago.
    I don't know about their service levels... but their prices have jacked up. $4 for a L2 tickets seem too harsh.

    For that price, I don't know how they are able to offer service. It was previously fantastic! Don't know how they would beat their own score.

  6. #6
    Join Date
    Feb 2005
    Location
    Kalamazoo, MI
    Posts
    1,146
    Quote Originally Posted by ganesh-rao View Post
    I don't know about their service levels... but their prices have jacked up. $4 for a L2 tickets seem too harsh.

    For that price, I don't know how they are able to offer service. It was previously fantastic! Don't know how they would beat their own score.
    For an American tech support $4.00 is cheap in my opinion. There is a lot of owrk done for that $4.00. I think many do not understand the true cost of techs and employees. An average tech makes between $40 - 50k per year. They typically have good benefits costing another $15 - 20k. Then you have payroll taxes, etc. I'm sure they have to have each tech doing about 10 tickets per our at that four dollar rate to make a profit.
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  7. #7
    Join Date
    Apr 2005
    Location
    Cochin
    Posts
    2,446
    Quote Originally Posted by Zachary McClung View Post
    For an American tech support $4.00 is cheap in my opinion. There is a lot of owrk done for that $4.00. I think many do not understand the true cost of techs and employees. An average tech makes between $40 - 50k per year. They typically have good benefits costing another $15 - 20k. Then you have payroll taxes, etc. I'm sure they have to have each tech doing about 10 tickets per our at that four dollar rate to make a profit.
    Touchsupport I believe has maintained their quality. And true quality comes from brilliant techs,who needs to be paid high and hence their pricing.
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