Our sites have been down since 4:50 pm Friday August 14. It is now 6:36 pm August 16.
In response to why we don't phone 3dgwebhosting directly to find out the status of the outage -We have phoned. The same recorded message has been on there for sometime. Their network is out and they are working on the issue, and they add that their "phone lines will be inactive" until this issue is resolved.
They aren't responding to support and help online requests either(maybe because they might not be getting the message because their net is down...or maybe because they are swamped with customers all asking when it might be up.)
I realize problems do occur periodically and I'm sure they are doing their best to get the issue resolved.
3dgwebhosting, if you are out there somewhere, please check in and give us an update. Silence makes us fear the worse...any contact is better than none.
Just phoned them again and got basically the same recording except now it says the phone lines will be 'temporarily inactive' until this issue is resolved. They haven't updated their support webpage yet. Still has the message from Aug 14.
Canadian crapola networks. All data centers that I have worked with will have redundant access to the Internet backbones. Whatever data center this is in is garbage. It may not be 3DG's fault per se, but if Canadian Internetworks are anything like their healthcare system, this is NO SURPRISE at all.
No Offense 3DG, but perhaps there are other options like having your equipment housed at a data center with redundant OC3 connections.
I've been a customer with 3dg for almost 1.5 years and have seen a share of outages. None of those outages have been this serious, nor without any warning. I resell space on my server, some to a couple affiliate marketing people, and the cost of their sites going down for even a couple days is substantial. I'm lucky that there hasn't been any serious consequences... so far!
With the connection being down, I keep running through many thoughts in my head about "what if someone was trying to e-mail me something important?" I guess my main question, as to follow up with others, what is 3dg going to do to compensate for the lack of services they have provided?
I do understand that catastrophes like this do happen, but perhaps if there was some warning or at the very least some feedback right away on the forums, instead of replying 3 days later, I could have manually changed some domains DNS server information over to a different host for a couple days had I know it was going to take this long to recover. DNS change overs usually only take 24 hours at the most, so that wouldn't have been so bad.
I suppose if I was really concerned, I should have originally signed up with a host that guarantees the 99.99% uptime, and I suppose the past several days has proven to me that maybe I should consider switching to a new host. I'm going to have to think about that one. Another question to ask, are there any preventative measures in place to ensure nothing like this happens again?
I'm still pretty unclear on exactly what the problem was related to? Did your big pipe switch from using bgp routing tables to use something else? Did they actually switch or take a number of IP addresses away from you? I'm still confused. I'm just hoping my server is one of the ones that is "coming up slowly."