Q. Are you a reseller?
A. No. We own all of our own servers. We have them located at 2 different data centers: Virtbiz in Dallas, and Tulix in Atlanta.
Q. Do you offer a Money Back Guarantee?
A. Yes! 30 days... It's not "no questions asked" though, we'd like to know why you're leaving, but it has nothing to do with whether you get money back, we'd just like to know why so we can improve.
Q. What control panels do you use?
A. DirectAdmin with Installatron or cPanel with Fantastico
Q. Where are your servers / Who are your bandwidth providers?
A. Tulix in Atlanta providing Telia, Level3 and Cogent Virtbiz in Dallas provides Level 3, AboveNet, Global Crossing, Cogent
Q. Are your servers oversold/overloaded?
A. Absolutely not! We don't oversell, and typical server load is VERY light. As I write this the load averages on the customer facing servers, are running from 0.03 to 0.68 with an average of 0.31!
Q. Do you monitor your servers
A. Yes! The nodes are remotely monitored by redundant Nagios system as well as externally.
Q: Do you allow proxy sites, IRC, warez or other copyrighted and/or illegal material?
A: No. Sites found to be running any of the above will be disabled without warning.
Q: Do you make backups?
1) Daily backups are done and moved to another server for safe keeping.
2) Weekly copy of the backups to a NAS unit in the office in New Orleans.
3) We can mail you a CD/DVD based copy of the backup to you. Free annually, $5 plus shipping afterwards.
But we still suggest that you make and keep a backup yourself as well.
Q. Do you have a price protection policy?
A. Unlike many hosts, we do. If you see a special we're offering, you can get that special just by asking for it, up to 1 change per year.
If you have any questions, drop me a PM or email me at
rob -at- LagniappeInternet -dot- com