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  1. #1
    Join Date
    May 2006
    Posts
    261

    File a police report for fraud! How?

    Hello,

    Until recently i was with a company where i had prepaid for 9 months hosting, they decided to kick me off because i weren't satisfied with the terrible customer service they have!

    Anyways, that is a different story, but, i have requested a refund, and as far as i can see, then it does not look like they are willing or is going to provide me with that refund. In total we're talking about $500 USD for the rest of the months i have with them.

    I feel that $500 is a little bit to much to just let it go, so my question is, how do i file a police report against this company to make sure that it's looked into by the authorities? This company is a US based company.

    Thanks,

  2. #2
    Join Date
    Apr 2003
    Location
    San Jose, CA.
    Posts
    1,622
    The police are not the correct people to contact regarding this.

    Contact a lawyer and sue them.
    Daved @ Lightwave Networking, LLC.
    AS1426 https:/www.lightwave.net
    Primary Bandwidth: EGIHosting (NLayer, NTT, HE, Cogent)
    Xen PV VPS Hosting

  3. #3
    Join Date
    May 2006
    Posts
    261
    I have no intention to sue, and i am not based in the US myself! If the police is not the correct one to contact, then who is?

    This is basicly theft, i assume there is some law against that? (Even in the US ) and there exists some kind of department that handles these kind of incidents?

  4. #4
    Join Date
    Apr 2003
    Location
    San Jose, CA.
    Posts
    1,622
    If you're not seeking damages, then you're just wasting time.

    You can report them to the BBB Better Business Bureau, but they hold no weight and most people don't even care what BBB reports say.

  5. #5
    Join Date
    May 2006
    Posts
    261
    So what your saying is that there is no place to report this kinds of incidents? And that the companies can basicly go on like they want to without answering to some kind of local authorities?

  6. #6
    Quote Originally Posted by Falecto View Post
    So what your saying is that there is no place to report this kinds of incidents? And that the companies can basicly go on like they want to without answering to some kind of local authorities?
    Pretty much...until it gets real obvious that they are screwing people over and have tons and tons of complaints built up.

    How long ago did you pay for the service? Is it within 6 months? If so, you can always issue a chargeback.

    Besides from that, an oversea lawsuit for $500 will be laughable. Not only that, but it will cost a crap load more than $500 just to be seen in court. Worth it? Probably not.
    Download my eBook + Videos: Starting your own successful web hosting company.
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  7. #7
    Join Date
    May 2006
    Posts
    261
    How do you do a chargeback with paypal if it is within 6 months since? I tried to find the option without luck!

  8. #8
    Quote Originally Posted by Falecto View Post
    How do you do a chargeback with paypal if it is within 6 months since? I tried to find the option without luck!
    ooooo consider yourself lucky!

    Locate the transaction in your history. On the transaction detail page, look for this at the bottom:

    Need help? If you have problems with a transaction or would like assistance settling a dispute with your seller, visit the Resolution Center. PayPal strongly recommends attempting to resolve this issue directly with the merchant or seller whenever possible.

    The text Resolution Center will be a link to where you can dispute the charge.

    Paypal is really shifty with their chargebacks though. They only go the route that suits them, and not the customer or seller.

    So if the seller doesnt have any funds in his account to cover the chargeback, your chargeback request will be declined.
    Download my eBook + Videos: Starting your own successful web hosting company.
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  9. #9
    Join Date
    May 2006
    Posts
    261
    Well, the link is not there! But it is def. within 6 months since, actually, the 27th august would be exactly 6months since...

  10. #10
    Falecto, what was the name of this hosting company. I'd recommend writing a review about them to warn others about their unethical way of doing business.

  11. #11
    Quote Originally Posted by Falecto View Post
    Well, the link is not there! But it is def. within 6 months since, actually, the 27th august would be exactly 6months since...
    You better hurry up and contact paypal about it ASAP. It is possible you over-ran their chargeback period
    Download my eBook + Videos: Starting your own successful web hosting company.
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  12. #12
    Join Date
    May 2006
    Posts
    261
    Hmm, are you 100% sure that you are supposed to be able at doing chargebacks within 6 months?

    And, paypal don't handle / resolve virtual goods or?

  13. #13
    Join Date
    Aug 2002
    Location
    United Kingdom
    Posts
    290
    I'd recommend putting a lot of time into trying to come to an agreement with the company in question.

    If you take it from a law perspective, it will cost you a lot of $$$ just to get anywhere in the region of a law suit against them and you will NEED to win any kind of case just in order to claim back your pursual costs.

    If you decide to take this kind of pursuit I can let you know it'll be a long long time before you get anywhere with it due to not being a resident in the country of the company involved. It will also be extremely difficult to organise.

    Take my advice, speak with the company who owes you the money and try to come to an agreement on compensation for premature service cancellation.
    DesignBear.com
    View Portfolio

    A trusted WHT member for over 7 years!

  14. #14
    Join Date
    Feb 2006
    Location
    San Francisco, California
    Posts
    469
    Paypal probably won't do anything because of the nature of the goods.

    The only way you'll probably get your $ back if your not US based is by getting it back directly from the company.

    A lawsuit in Small Claims court could work but your not in the USA so it's not really feasible. A lawsuit in regular court isn't realistic and the police probably would say it's a civil issue that you need to settle yourself.
    Larry Bly
    Sandbox IT Solutions, LLC.
    www.SandboxITSolutions.com
    Dedicated Servers - Web Hosting - Consulting Services

  15. #15
    Join Date
    Jun 2007
    Location
    London, UK
    Posts
    48
    When you used paypal did the funds come from a credit card? If it did talk to them and they will take the money from paypal and then paypal will then take the money from the seller and if they dont have the funds it will show up as a minus number the they will receive letters from debt collectors. This happened to a friend of my recently and when he asked paypal how can he get away with this Paypal replied something along the lines 'Its a chargeback from the card company, we can't do anything about it'

    Good Luck!
    Pixelbite.co.uk
    UK Based LiteSpeed Hosting
    10 Minutes Average Response

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