Dustin, nice site but there wasn't as much detail as most potential customers will need.
For instance, how many usable IP addresses are included?
Is it possible to rent an external drive? Other Mac Mini colos offer cheap USB-powered drives which can be divided between Time Machine and a bootable SuperDuper back-up, a wise precaution idea which takes advantages of one of the Mac's strengths.
Do you offer stats?
Why only one colo package with only one amount of transfer, 50GB?
Why not 100GB to match your rented server package? The vast majority of your customers will never come anywhere near using their allocation anyway.
How much are overages?
Do you set the rented machine up for screen sharing?
Also, have you considered charging a set-up fee for people who don't want to commit to a 12-month contract?
For example, iWeb charge no set-up for a 12-month commitment, $24.50 for a six-month commitment and $49 for a one-month commitment. They further encourage long commitments (and more money in the bank) by offering a 5% prepayment discount on six months, 10% on one year and 25% on two years, but they still make it possible for people who aren't 100% sure about the Mac to pay the premium and try it out for a month.
As a new provider, you might find that more people are willing to try Mac Mini World if they know that they won't be tied down if they discover that you service is bad.
Hi again Dustin, glad to hear that your business is doing well, the Mac Mini Server is certainly a nice machine to standardize upon.
Originally Posted by dwright
- Bandwidth is now 100GB standard.
Actually, your sign-up page seems to suggest that 200GB on a 10Mbps uplink port is now your standard, not 100GB.
At $129, your offering is very competitive; iWeb charge $169 per month but some customers, depending on their needs, may calculate that what they get is worth the extra $40:
- You include one IP address and charge $2 per additional IP, iWeb include 6 - for most common uses, a server will need at least that many
- You give 200GB on a 10Mbps uplink port, iWeb gives 3000GB on a 100Mbps port or unlimited bandwidth on a 10Mbps port
- iWeb give a remote reboot port
- You have free setup on a 12 month contract, so do iWeb but they also offer the option of a $24.50 setup on a six month contract or a $49 setup on no contract - some people, unfamiliar with Macs as servers, might consider it worth paying a setup fee to avoid the risk of getting stuck with a server that doesn't meet their needs.
On the face of it, I would probably go for your offering, saving $40 per month. The minus of having to pay $10 for the 6 IPs is balanced out by the free USB HDD for backups, also worth $10.
The key consideration would be bandwidth and how certain the customer is that they will never need more. Just as most people will never need to do a remote reboot, most will not need more than 200GB of bandwidth. If, however, they do go over 200GB the math is completely changed, because you charge a lot for extra bandwidth. If they exceed 200GB, the customer would have to pay an additional $15 and above 300GB would be $35, coming close to wiping out the $40 saving. Above 500GB is a whopping $100, meaning a total of $239 (including the 6 IPs) for up to a third of the 3000GB that iWeb offer on a 100Mbps port for $169.
But, yes, for my needs, I would probably go with your package.
Anyway, congratulations on how well your business is doing and I am sure that the Mac Mini Server will continue to grow in popularity - I think the market agrees, Apple's stock price hit an all-time high today