MXHUB has immediate openings for level 2-3 technical support positions.
Strictly no outsourcing company.
Job Description:
Primary Duties:
- Troubleshooting client issues via Tickets and live person chat
- Responding to event notifications (Service Down / Load Alerts etc)
Secondary Duties:
- Write articles and how-to's for customer forum, add system documentation and - knowledgebase articles where necessary and as requested. Other related duties as assigned.
The following is required to be considered:
- 18 years old and above
- Must live within the United States / UK or Canada
- Minimum 3 years experience with cPanel/WHM
- Must scan/fax a signed non-disclosure agreement
- Must scan/fax a copy of your uncensored driver's license or non-driver ID
- Excellent Team work/communication skills
- Strong customer service skills
Hours: At least 40 hours per week.
Location: Remote location with dependable Internet access.
Please give a brief introduction of yourself & why we should choose you. And allow with your resume & expected salary with days and hours of availability to: jobs[at]mxhub.com .
Note: We do not entertain any message / PM posted on the forum OR via IM.
-joseph
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