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  1. #1
    Join Date
    Mar 2009
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    Getting Refunded - Suggestions?

    Hello,

    I'm trying to get a refund for my hosting that I paid for on the 3rd of August.

    On the 5th of August I had some problems with my website and I submitted a "911" support ticket. Three hours after I received a message saying that an admin was looking into the problem. I replied to the ticket 2 hours after that reply to ask how it's coming along and only received a response 3 hours after my ticket reply.

    Long story short, after submitting numerous tickets for a period of two days I was left for the wolves and was forced to switch hosting companies.

    I submitted a ticket yesterday about getting a refund and they still haven't answered me. This was 19 hours ago, which is more then enough time to reply to a ticket.

    I've also send an e-mail directly to the hosting company (this was on the 5th) and they still haven't replied.

    I want my money back for my hosting. I just paid them 115 USD for nothing, what can I do.

  2. #2
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    Dec 2007
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    What provider is this?
    Michael Denney - MDDHosting LLC
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  3. #3
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    I'm assuming you paid by credit card - do a chargeback.
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  4. #4
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    Aug 2009
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    what is ur hosting company???? let us also know... other wise will also end up on that hosting provider...

  5. #5
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    Quote Originally Posted by Steve-Hostirian View Post
    I'm assuming you paid by credit card - do a chargeback.
    Imho the worst thing you could do before actually discussing the refund with the provider (even it takes them time to respond to you).
    Michael Denney - MDDHosting LLC
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  6. #6
    If the company has any "Money back guarantee" policy the will refund you. They are probably busy with something, but I don't expect your request to get ignored. I wouldn't imagine that any web host would act against industry standard such as more back guarantee.
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  7. #7
    BTW; I agree with MikeDVB,

    Never ask for chargeback if you can sort the things with your service provider. It is not good for both sides. They are loosing money and credibility, you are loosing credibility only.
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  8. #8
    Join Date
    Mar 2009
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    They finaly replied to my support ticket so I'm going to try and deal with them directly. I pair via Paypal.

    I'll let everyone know of the company after I get my refund.

  9. #9
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    Quote Originally Posted by MikeDVB View Post
    Imho the worst thing you could do before actually discussing the refund with the provider (even it takes them time to respond to you).
    I agree with you as well. Seeing he had waited 5 days without a response, what is the recommended standard to wait before considering a chargeback?
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  10. #10
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    Quote Originally Posted by HostColor View Post
    If the company has any "Money back guarantee" policy the will refund you. They are probably busy with something, but I don't expect your request to get ignored.
    After 2 days that is a red flag.

    I wouldn't imagine that any web host would act against industry standard such as more back guarantee.
    Oh really? Well what about Easy cPanel Host Inc, a registered company in Canada, (remember George?), well last week his server went off, and his phone lines were cut. To my knowledge he owes tens of $1000s and he has a money back guarantee.

    This is a totally unregulated industry and hosts can say what they like to get in the business, but after they have the money, then you are totally reliant of their integrity.

    @Sp0oon,

    Please let us know the host!



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    Last edited by HostYourIdea; 08-10-2009 at 01:31 PM. Reason: typos
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  11. #11
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    Quote Originally Posted by Steve-Hostirian View Post
    I agree with you as well. Seeing he had waited 5 days without a response, what is the recommended standard to wait before considering a chargeback?
    I would wait until I received a response or until I literally felt it was my last resort. If you file a PayPal dispute against an internet service and the provider responds that it was a virtual service not only did you just lose any chance at a refund most likely but you just lost the dispute as well.
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  12. #12
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    Quote Originally Posted by MikeDVB View Post
    If you file a PayPal dispute against an internet service and the provider responds that it was a virtual service not only did you just lose any chance at a refund most likely but you just lost the dispute as well.
    This is the real problem behind the dispute. So try to get it sorted directly. Since you got a response from them finally I hope it will get resolved. Best of luck. A reliable company never deny a refund if it falls under their TOS.

  13. #13
    Quote Originally Posted by iHubNet-Matt View Post
    This is the real problem behind the dispute. So try to get it sorted directly. Since you got a response from them finally I hope it will get resolved. Best of luck. A reliable company never deny a refund if it falls under their TOS.
    I agree. In any way he is the customer and the customer is always right. If nothing will happen you can start thinking aboiut charge back

  14. #14
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    Quote Originally Posted by SiberForum View Post
    In any way he is the customer and the customer is always right.
    That is a good attitude . But seems that can't be true always. In many occasions we can see some one step in here and bad mouth the host for minor issues even before trying to resolve between the client and the host.

  15. #15
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    Only a year and a half late Matt
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  16. #16
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    Quote Originally Posted by idfresh! View Post
    Only a year and a half late Matt
    I did not get you exactly

  17. #17
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    OP's previous posts make this one a little suspicious.

  18. #18
    As per as the companies term and condition if they are offering money back guaranty. Hope the host will keep on their promises for the money back guaranty. Best luck for getting your money back.
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  19. #19
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    Quote Originally Posted by Steve-Hostirian View Post
    I'm assuming you paid by credit card - do a chargeback.
    Good advice. I would give the host another 2-3 days to work with you, but after that, charge it back. =/

    I horribly dislike chargebacks, but the OP's situation seems to warrant it.

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  20. #20
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    Quote Originally Posted by iHubNet-Matt View Post
    I did not get you exactly
    Oh my god ignore me, I read someones join date on the right hand side of their post on this thread and mistook it for the posting date!

    Oh well, there's a first time for everything
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  21. #21
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    Quote Originally Posted by idfresh! View Post
    Oh my god ignore me, I read someones join date on the right hand side of their post on this thread and mistook it for the posting date!

    Oh well, there's a first time for everything
    No problem mate. It can happen. I just did not get any clue about what you are trying to say, that is why I asked.

  22. #22
    Join Date
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    I'm hoping you got your situation worked out but general advice to anyone looking for a refund. Allow a little time for a response, as an example... Many hosts will send the refund request to their billing/accounting department. That department rarely works weekends at most companies.

    Additionally, just try and be nice. Being nice will get you a long way.
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  23. #23
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    Mar 2009
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    Hello,

    The company I am dealing with is Wisededi.com

    Both of my servers have been cancelled but I still haven't got any refund from them. They did answer me on the support ticket system but they haven't yet given me my money back. I think I'm going to do a charge back. I've never done one so what exactly are the steps?

  24. #24
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    You said you paid with PayPal which could be a problem. I read somewhere they do not do chargebacks on services. But file a complaint with PayPal and they will investigate it.

  25. #25
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    I already tried opening a complaint but it was closed because it was automatically closed because it was service.

  26. #26
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    I was afraid of that. Your choices now probably depend on what country you live in and the country the host is in. And you have to ask yourself is it worth the trouble. Yes it makes you mad but sometimes you do have to cut your losses and move on.

  27. #27
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    Mar 2009
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    I'm in Canada and so is my website host. There's no way I'm going to sue anyone, but I just was ripped off big time. I don't want to let them get away with this as I work hard for my money and can't go throwing it away.

    Any other suggestions?

  28. #28
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    Mar 2009
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    37
    Anyone.. Can't I do a charge back through with paypal and my credit card company?

  29. #29
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    Location
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    If you used a credit card then yes you can talk to your credit card company. But you said you used your PayPal account, not a credit card.

  30. #30
    His PayPal may be linked to his credit card

  31. #31
    Join Date
    Dec 2005
    Location
    Virginia, USA
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    If his credit card funds his paypal account then he cannot get his credit card company to do a chargeback because the card paid for the paypal account and not the hosting. The chargeback would affect his paypal account and not his hosting account.

  32. #32
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    Mar 2009
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    My paypal account is funded by my credit card. I'll call both paypal and my credit card company and see what they suggest.

  33. #33
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    If you make a Paypal claim and the host disputes it, because it is an intangible service, you will most likely lose. Better to try through credit card company.
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