Results 1 to 25 of 31
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08-10-2009, 04:28 AM #1Junior Guru Wannabe
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- Aug 2009
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- 39
Bad User Experionce with IX web Hosting (Service out for nearly 40 hours)
Hi,
I have a premium account on IX web hosting. i had that account for about 6months now... and i had payed them for completely for 2years. now they are trying to ignore my tickets and giving me less support.
my account was suspended due to TOS SPAM issue (AS they say). And all my domains are un-available for about 40+ hrs now. what ever they referring as a spam mail was not even originated from any of there servers. only the body containing the URL's of the sites that hosted on the IX hosting. Actually it's a Monthly news letter that i send to my registerd customer base of 75,000 about my services. Due to the high number of users i have communicated with the IX before and got there idea about it. they tolled me that they can affored that kind of email base. so i took my own SMTP server and a dedicated domain for the mail transmition (from Slice Hosts).
All the issue wear discussed with the IX web hosting before i started transmitting the newsletter. but they didnt check any history just block my account.
Best part is they take about 12 - 17 hours to reply for a one ticket i added every time. and after waiting about 17 hours what i got as a reply was "I have sent this ticket to our call center in order to speed up solving of this issue. Please wait for a call from us." but now 10 hrs has passed by...No 1 called me at all. and i tried to call there international number 3 times, but i was on hold for 20 mints each time... (IDD calls are not that cheap in my country). then i asked to give me backup of my DB then that i can start the hosting on some wear els till this matter clear out. they refused that also.......
Now I'm totally help less... All my websites and domains are down at the moment, and they are not communicating with me, and not even letting me to get a backup of my DB's. and all this was for a previously communicated and sorted matter.
if any one have any idea, please help me on this.....
Thanks0
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08-10-2009, 04:32 AM #2Web Hosting Master
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- Apr 2009
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- 643
If that is truth you need to have your backups with you and move to another place. any web host vcan't be good for everyone. I assume with your next web hosting service provider you will have m,uch more better experience
ASPnix Web Hosting - ASP.NET, MS SQL, AJAX, Hyper-V
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08-10-2009, 04:39 AM #3Junior Guru
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Wow 40 hours downtime.
You really need to get the backups and move out as soon as possible. This is the reason why you always need to keep backups
Hope you find a new and better host.
0
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08-10-2009, 04:56 AM #4Web Hosting Master
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my account was suspended due to TOS SPAM issue (AS they say).
-Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 05:02 AM #5Junior Guru Wannabe
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i was trying to send the email for the base of 75,000. and i was not in a hurry so i used phplist and reduced the transmittion for about 225 msg/hr
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08-10-2009, 05:05 AM #6Junior Guru Wannabe
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0
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08-10-2009, 05:06 AM #7Junior Guru
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- Utopia.
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Ah, your email base of 75,000 is quite big for shared hosting and I think you need to look into a VPS - There will be no restriction on how many emails you can send out hourly.
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08-10-2009, 05:12 AM #8Junior Guru Wannabe
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- Aug 2009
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NO NO.... I took a VPS for the mail transmittion , thats the thing... IX dnt have any resources involved on this mail that they are mentioning.Only the body containing 2 URLS of my sites that hosted on the IX web server. But still they suspended my account telling a lie.
What i ask from them was if some one els trasnmitted a big spam to about 1000000 ppl including my URLS on the body on the mail, are they still going to suspend my account....... NO response for that also0
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08-10-2009, 05:14 AM #9Web Hosting Master
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- May 2008
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- Melbourne, Australia
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Considering, Most webhosts limit your message outing per hour to 200 on average.
- Going to check what their Restrictions are - By the sounds of it, You did violate their terms.
Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 05:18 AM #10Junior Guru Wannabe
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- Aug 2009
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0
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08-10-2009, 05:25 AM #11Junior Guru Wannabe
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- Aug 2009
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http://www.webhostingreviews.com/ix-...ng-reviews.htm
check this out guys.....0
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08-10-2009, 05:28 AM #12Web Hosting Master
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- May 2008
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- Melbourne, Australia
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Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 05:34 AM #13Junior Guru Wannabe
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0
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08-10-2009, 05:36 AM #14Web Hosting Master
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just saw that when i'm searching for the same kind of experiences....
My gooood... i payed for 2 years....
It is also advisable to research into your webhost before making any committment or sending a dime over to them. It seems that in this instance no research was done.
I'm sad!██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 05:40 AM #15Junior Guru Wannabe
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0
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08-10-2009, 05:44 AM #16Web Hosting Master
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Kind of yes...... i was not experienced in this stuff those days... now only i got to know the good stuff and bad stuff...
please any method to over come this issue for the moment and make my sites up.... plzzzzzzzzzzz some one.....
- Have you tried all the alternative methods to get in contact with IX to see what can be done?
Yes, Inexperience can land you in hot water, As has happened here.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 05:48 AM #17Junior Guru Wannabe
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- Aug 2009
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- 39
yaa i tried my best, tickets, calls, chat.... every way.... but there are not responding at all..... tickets get ans after about 12 -18 hrs, calls just end up on holing more than 20 mins, chat person are not able to tell any thing except "sorry i cant help you on this"
do u have any contact numbers that directly to contact some one... i requested that kind of direct number or an email... but they not giving me any....0
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08-10-2009, 06:05 AM #18Web Hosting Master
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- Melbourne, Australia
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do u have any contact numbers that directly to contact some one... i requested that kind of direct number or an email... but they not giving me any....
Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars0
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08-10-2009, 06:53 AM #19Newbie
- Join Date
- Jun 2009
- Posts
- 25
Let's take an initiative to chase away these types of bad hosting companies!
Ingen12, you should compile a complaint with BBB or some other authority that can take very serious action about this. This is disgusting. They should repay your money which you paid for the two years, AT LEAST.
Everyone on this forum, please suggest your thoughts on eliminating these types of terrible hosting companies from the business (since they’ve failed to take corrective action). This can happen not only to this guy, but also to each and everyone of us and I personally know how this feel as I’ve been with such a company and suffered the loss of my growing business. If they are a good business they should work with the customers to get the issues sorted out or just simply let them go; not act irresponsible like this.
I still cannot believe how they can just take down your account and ignore all the communication. Having backups is what every experienced webmaster does, which can be used to put up the site again, but the monies that have been paid?
Post your suggestions; let’s take an initiative as this can happen to anyone, with any host.0
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08-10-2009, 07:59 AM #20Web Hosting Guru
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- Apr 2009
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- 282
Oh my god! I cant understand just one thing, how do they have so many clients?! i read many bad reviews about IX hosting.
0
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08-10-2009, 11:23 AM #21Junior Guru Wannabe
- Join Date
- Aug 2009
- Posts
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Thanks every 1.... now my down time is nearly 48 +, still no call from the IX or response from them......
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08-10-2009, 11:53 AM #22Retired Moderator
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Ingen12, you should compile a complaint with BBB or some other authority that can take very serious action about this.
Post your suggestions; let’s take an initiative as this can happen to anyone, with any host.
In this particular case, the OP should arm himself with patience, and 2. continue to try and work this out with IXwebhosting, or 2. get a new host and start re-building his site, or 3. do both.
Next he should regularly make his own backups, so that he'll never be in the position to be at the mercy of his hosting company, especially as sometimes the host may not even have the data he's requesting.
It is a tough lesson to learn, especially when it happens in this kind of fashion. No, the host would have no reason to suspend an account like this, as the emails did not originate from their network. They're free to choose their customers, but there's no reason to be so harsh in doing so.0
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08-10-2009, 12:08 PM #23Junior Guru Wannabe
- Join Date
- Aug 2009
- Posts
- 39
for every once view I'm posting the mail details i have sent....
Return-path: <marketing@srilankanadvertising2.info>
Envelope-to: x
Delivery-date: Thu, 06 Aug 2009 01:37:40 -0500
Received: from [174.143.236.120] (helo=tickets)
by lord.vivawebhost.com with esmtps (TLSv1:AES256-SHA:256)
(Exim 4.69)
(envelope-from <marketing@srilankanadvertising2.info>
id 1MYwbc-0000kS-GM
for x; Thu, 06 Aug 2009 01:37:40 -0500
Received: from srilankanadvertising2.info (ring020.rubyringtech.com [38.99.108.162])
by tickets (8.14.3/8.14.3) with ESMTP id n766bdHb009746
for <x>; Thu, 6 Aug 2009 12:07:39 +0530
Recieved:
Date: Wed, 5 Aug 2009 23:37:38 -0700
To: x
From: SrilankanAD <Marketing@srilankanadvertising2.info>
Subject: Dushyanth Live In Concert
Message-ID: <b674________________________e6ec@srilankanadvertising2.info>
X-Priority: 1
X-Mailer: PHPMailer [version 1.73]
X-Mailer: phplist v2.10.10
X-MessageID: 5
X-ListMember: x
Precedence: bulk
Errors-To: marketing@srilankanadvertising2.info
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"
<http://www.sltickets.com/>
[content removed due to lot of lines]
--------
Powered By www.srilankan-advertising.com
only the two domains that in the body http://www.sltickets.com and the www.srilankan-advertising.com are hosted on there IX web server.
mail was originated from srilankanadvertising2.info (ring020.rubyringtech.com [38.99.108.162]), from the mail address marketing@srilankanadvertising2.info, (this domain is hosted at Ruby Ringtech hosting)
but IX is complaining that i hv sent the mail from there servers... it seams IX tech team cant even read the mail header properly0
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08-10-2009, 12:30 PM #24Junior Guru Wannabe
- Join Date
- Aug 2009
- Posts
- 39
Below is a chat i had with an chat agent... i guess this is 18th time, i'm trying to talk to a chat agent and get this sorted out.... i was totaly pissed off and totally angry about IX... i guess u can see it with the words that i have used... sorry about that...but what to do...
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Rich Blackburn'
Rich Blackburn: Hello, how may I help you?
Malaka: Hey MR
Malaka: i'm talijg about ticket numbr 1077749
Malaka: all my domains wear down for 72 hours now
Malaka: no response from ur end
Malaka: every time they say that they are prossecing
Malaka: sites are down for 72 hours now
Malaka: they said some 1 call me, but now nearly 12 hors has passed by
Rich Blackburn: One moment please, and I will transfer you to a technical rep
Chat InformationPlease wait while I transfer the chat to 'Kirill Korzh'.
Chat InformationYou are now chatting with 'Kirill Korzh'
Kirill Korzh: Thank you for coming, my name is Kiril. How may I help you today?
Malaka: Kiril
Malaka: u know this issue
Malaka: i have talked to u regarding this
Malaka: this is about ticket number 1077749
Malaka: now my sites are down for 72 hours
Malaka: no response
Malaka: every time i ask u guys say it's proccesing
Malaka: but nothing happening
Kirill Korzh: Let please look at your tickets
Malaka: no 1 call me for 12 hours as they said they will
Malaka: i called ur international number 5 times
Malaka: no 1 ans... i was on wait for 20 mins all the time
Malaka: i'm totaly fed up of this ****
Malaka: what da hell u guys doing
Malaka: if u need to sort this out plzzz enable my account and do what every u like
Malaka: and the reson you guys have given is totally fake
Malaka: u can read the header of the mail that saying it's spam
Malaka: it's not orginated not from ur hosting service
Malaka: and also this msg is not a spam
Kirill Korzh: As I see you will get a call briefly
Malaka: when
Malaka: in my next life
Malaka: can u enable this account first
Malaka: then we can talk at any time freely
Malaka: ryt
Malaka: then it's oki if u guys take ages to reply
Malaka: i have payed my money for 2 year
Malaka: so give me my service
Malaka: for the 2 years
Kirill Korzh: I am sorry but right now this ticket is on hold and you will have to wait for the response, unfortunately this can be resolved only through ticket or by phone, sorry but this can not be resolved through chat
Kirill Korzh: You can call us
Kirill Korzh: 1-800-385-0450 outside USA: +1 (614) 534-1961
Malaka: i tolled u MR... i have called this number 5 time
Malaka: cant u understand
Malaka: no 1 ans
Malaka: oki... now I'm fed up...
Malaka: I'm going to complain ur company to BBB
Malaka: thats da least i can do
Malaka: ur not providing me the service for my money
Kirill Korzh: I am sorry for the inconviniences, cause to you but as I see we are investigating the issue that had happened with your account with the spam
Kirill Korzh: Sorry but it takes some time
Malaka: yaaa... cant u read the header as ur tech team
Kirill Korzh: But I can assure you that you will get a response briefly
Malaka: it's not orginated from ur servers
Malaka: only the URLs in the body
Malaka: of the mail
Malaka: soo how can it me orginated from ur servers
Malaka: to bloack my account
Malaka: i had nevr send spam from ur servers
Malaka: read the header clearly
Malaka: Return-path: <marketing@srilankanadvertising2.info> Envelope-to: x Delivery-date: Thu, 06 Aug 2009 01:37:40 -0500 Received: from [174.143.236.120] (helo=tickets) by lord.vivawebhost.com with esmtps (TLSv1:AES256-SHA:256) (Exim 4.69) (envelope-from <marketing@srilankanadvertising2.info>) id 1MYwbc-0000kS-GM for x; Thu, 06 Aug 2009 01:37:40 -0500 Received: from srilankanadvertising2.info (ring020.rubyringtech.com [38.99.108.162]) by tickets (8.14.3/8.14.3) with ESMTP id n766bdHb009746 for <x>; Thu, 6 Aug 2009 12:07:39 +0530 Recieved: Date: Wed, 5 Aug 2009 23:37:38 -0700 To: x From: SrilankanAD <Marketing@srilankanadvertising2.info> Subject: Dushyanth Live In Concert Message-ID: <b674________________________e6ec@srilankanadvertising2.info> X-Priority: 1 X-Mailer: PHPMailer [version 1.73] X-Mailer: phplist v2.10.10 X-MessageID: 5 X-ListMember: x Precedence: bulk Errors-To: marketing@srilankanadvertising2.info MIME-Version: 1.0
Malaka: this is the header
Malaka: mail was orignated from domain called srilankanadvertising2.info
Malaka: is it on my domain
Malaka: ???
Malaka: tell me
Malaka: is Received: from srilankanadvertising2.info (ring020.rubyringtech.com [38.99.108.162]) belongs to you
Malaka: ???
Malaka: no ryt
Malaka: soo what
Kirill Korzh: I am sorry but as I have said unfortunately this issue can not be resolved through chat
Kirill Korzh: Could you please wait for the response of your ticket or you can call us
Malaka: then give me a phone numbr of a higher psot
Malaka: what till i die
Malaka: till what time you telling me to wait
Malaka: another 72 hours
Malaka: haaa
Malaka: i had waited 72 hours
Malaka: every 1 have pations
Malaka: now my limit is over
Malaka: give me a contact number of a managment or i will take this matter to higher places
Malaka: this is totaly stealing from ppl
Malaka: hello
Kirill Korzh: One moment please
Kirill Korzh: I have just verified this, so a few hours ago your ticket really was sent to a call center and really soon our representative will call you. The only thing we would like to ask you is to move your mail service and after you do this we will give back the access to your account,please wait for the call, you should get it briefly or you can call to us
Malaka: cant u see... my mail server is not in ur servers
Malaka: plzz check the header
Malaka: mail was not originated from ur servers
Malaka: before i send this mail
Malaka: i talked with ur Stewart Grace, CR tech team meber
Malaka: he informed me this issue ans he toled me to move the mail server
Kirill Korzh: As I see your domain has our mail servers
Malaka: so i took a VPS for my mail server
Kirill Korzh: host srilankan-advertising.com
Kirill Korzh: srilankan-advertising.com has address 64.17.137.2
Kirill Korzh: srilankan-advertising.com mail is handled by 10 mail508.ixwebhosting.com.
Malaka: cant u see this is not the mail server that orginated the mail
Malaka: this is just a URL that in the mail body
Malaka: Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="UTF-8" <http://www.sltickets.com/> -------- Powered By www.srilankan-advertising.com
Malaka: can u check that plzz
Malaka: mail was orignated from the domain marketing@srilankanadvertising2.info
Malaka: is this domain with u
Malaka: ???
Malaka: hello Kirill
Malaka: can u see that
Malaka: ticket number that i talked this with Stewart is 1067811
Kirill Korzh: I am sorry but as I have said unfortunately this can't be resolved through chat, you can write it in your ticket if you do not agree with this decision but as I have said earlier it can not be resolved through chat
Malaka: i have said this in the tickets
Malaka: they havent check them
Malaka: they hv closed them saying We have already answered you in ticket #1077749. Please check it and use to handle that issue. Also please do not create more than one ticket regarding same issue.
Malaka: but no ans came
Malaka: those ticket numbers are 1079070 and 1079037
Malaka: they just closed it whout checking
Malaka: Hello
Kirill Korzh: Yes, because you created a new ticket to the same issue
Malaka: but if i reply for the same ticket it's agin going to last
Malaka: so it will take 24 to 30 hours to reply
Malaka: cant understand that even that small thing
Malaka: plzzz give me a direct number
Malaka: now
Malaka: or tell the call center to call me now
Malaka: hello
Kirill Korzh: Yes, sure you can call us
Kirill Korzh: 1-800-385-0450 outside USA: +1 (614) 534-1961
Kirill Korzh: Or our representative will call you as soon as possible
Malaka: MR.... how much times i have to say that i called this international number 5 times
Malaka: no 1 ans
Malaka: hello
Kirill Korzh: Sorry but we do not have another number
Malaka: give me a mobile number
Malaka: of some 1
Malaka: or u contact call center and tell them call me now
Malaka: helo
Malaka: MR
Kirill Korzh: Sorry but I can not give you a cell phone and they might have a queue on the call center but as I have told you they will call you as soon as possible, we have already sent them a message to call you and in the nearest time you will get a call
Malaka: yaaa.... chat agent tolled me this same line of words about 12 hours ago
Malaka: what kind of a queue last for 17 hours
Malaka: i got the reply for the ticket about 17 hours ealry
Malaka: and now it's 10 PM in my country
Kirill Korzh: But last 12 hours the call center was not informed
Malaka: y is that
Malaka: ???
Malaka: what da hell
Malaka: y was that
Kirill Korzh: We have notified them just a few hours ago and now I have just sent a new notification to call you as soon as possible
Malaka: can u read the time of my ticket
Kirill Korzh: So they will call you soon
Malaka: last update
Kirill Korzh: Please let me know should you need further assistance
Malaka: yes
Kirill Korzh: Ok
Malaka: can u read the last updated time of my ticket
Malaka: can u
Malaka: and what it saying
Malaka: ???
Malaka: hmmmm
Malaka: Dmitriy P., Sun Aug 9 17:57:43 2009 Ticket Status was changed from Open to On-Hold Dear Malaka, Thank you for update and cooperation with us. I have sent this ticket to our call center in order to speed up solving of this issue. Please wait for a call from us. Kind regards, Dmitriy Pavlov Technical Support 24/7 Live Chat
Malaka: ryt
Malaka: now whats da time
Malaka: is that few hours ago
Malaka: and i have tolled this to 5 chat agents from the morning
Malaka: what they did
Malaka: just ignored me or somthing
Malaka: hello MR
Kirill Korzh: I am sorry but as I have said this just can not be resolved through chats, I wish I could help you, but this just do not depend from me, I have sent an urgent trouble reprort
Malaka: i know ur urgent trouble report
Malaka: u better read this first http://www.webhostingtalk.com/showthread.php?t=881882
Malaka: i know ur trouble reports
Malaka: they never started
Malaka: all are lies
Malaka: tell call center agent to call me know
Malaka: in my country it's 10 now
Malaka: 10 PM
Malaka: when u going to call al around 1.00 am
Malaka: or 4.00 am
Malaka: hello
Malaka: Mr
Malaka: are u there
Kirill Korzh: Sorry but as I have told you, this just can not be resolved through chat
Malaka: so how can this be resolved
Malaka: i have payed u
Malaka: sooo
Malaka: give me my service
Malaka: thats all i'm asking
Malaka: hello
Malaka: Mr. Tell them to call me
Kirill Korzh: I did, and they will call you as soon as possible
Malaka: not soon
Malaka: i need now
Malaka: now means not in anotherr 12 hours time
Malaka: i guess u know that
Malaka: hello0
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08-10-2009, 12:41 PM #25Web Hosting Master
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