I have a serious issue going on with one of my clients where their earlier design firm have full access to their domains/hosting accounts. They are playing hard to get and not sharing the information with my firm (I've been commissioned to re-design their website, move it to faster more efficient servers etc.)
Now the facts that I know:
1. I know it will be difficult to get the aforementioned information from the earlier design firm. This is delaying any and all development, also adding a hint of uncertainty to the whole project.
2. We know the actual registrar firm which was used to register and now manage the domain (a simple whois was good enough in this case)
3. If at all we don't get the server info, the plan then is to buy a new server and try our level best to connect it with the domain name by modifying the DNS settings via the registrar's cpanel.
So my questions..
a. How do I approach the registrar directly? bypassing the previous 'middle-man' firm? Would they allow such an intervention? What is the usual policy in such a case?
b. My client also has a few email ids associated with the domain, any idea on how to 'rescue' these as well?
Hoping for a more amicable solution, but till then we have switched to 'war-mode' anything goes policy
I don't think the the web hosting provider had to register the domain on their own name unless this is stated in their TOS and the domain name was registered as a part of any promotional campaigns. But even if they registered the domain as a part of any "free domain" campaign, they still needed to place the contacts of the original registrant, not their own. Why don't you call them and speak to them. I doubt that anyone would enter into this for a domain name.
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I will suggest, that he client should talk directly to the previous provider first, to handover the domain control to the client, hopefully this should work out.
In case previous provider is trying to hold back the domain due to any reasons, then the client will have to take a different approach. Does the client has all the payment proof that he did for domain to the previous provider.
What does the WHOIS for the said domain contain, client's credentials or previous provider's?
By whois content I meant the registrant, Admin etc. If they are in the name of your client then its an easy case, your client can just ask indiaaccess for the login details.
If registrant and admin details contains the previous provider's details, then your client will have to contact indiaaccess with all the proof (invoice, payment, receipt etc) to claim that he/she is the correct owner and the domain in question should be handed over to him/her.
This gets a little tricky depending on who the registrar is, if the provide is a partner of of the registar all support or support requests may have to go threw the partner. If support requests do not have to go threw them then by all means contact your registrar, update your information on file, get the auth code, make sure the domain is more than 60 days old, make sure domain is in an active status and transfer that domain to someplace safe in the registants info. If you are the registrant but the contact information has been changed usualy registrars have other means of verifing you like by filling out a form with government issue ID or with a notorized letter explaining you are the registrant.
If you cannot get the domain with working with the provider or with the registrar then it is time to think about either axing the domain or doing a dipute on the domain. Doing a dispute on a domain can be costly, usualy more than 2k in costs.
I would have the registrant contact the registrar for the domain and see what can be done and take it from there. If you PM me the name I can find the registrar and try to find the contact info for them. If you have further questions feel free to let me know.
'indiaaccess' is indeed just a reseller, their registrar is 'net4.in'
We have resumed talks with the provider and indiaacces.. and trying to get the domain transferred to a firm which is within our biz-trust circle..
Thanks for all the support so far, keeping my fingers crossed This should be resolved by the end of this week