Today, released Vision Helpdesk 2.0 stable version, According to the company the major new updates with second version are --

Ajax Based -- Lightning Speed User Interface
True Satellite Helpdesk -- Manage Multiple Companies at single place
Paid Support -- Bill your customers from Vision Helpdesk
Plug-in Architecture -- You can enable / disable plugins.
Improved Robust e-Mail Parser
Improved SLA & Ticket Escalation Management
Advance Graphical Reports
Improved Self Help Tools (Knowledgebase | TroubleShoot | Downloads | Predefined Replies)
Migration Tool -- Migrate From other Helpdesk Softwares to Vision Helpdesk
and additionally there are several other miscellaneous improvements and features..

Company HR. Preeti Sharma said "We are proud to announce Vision Helpdesk 2.0 Stable release -- The journey from V1.2 to V2.0 was quite interesting -- V2 is a major update and includes several important features, During this phase we added some new features and also reinvented several existing features to meet customers need. We sincerely hope this new version of Vision Helpdesk helps users to offer top notch support to their customer’s."

She added further "For limited time we are offering flat 50% discount on Vision Helpdesk 2.0 Owned License -- Users can make most of this offer.."

Concluding the meeting she said "Our development team is too fierce to rest on its laurels -- every improvement just whets our appetite for more. And more is coming... in next few days we will post road map for next upcoming version."

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