We have a 24/7 Helpdesk however all services are unmanaged. We offer Engineer time for £15 / hour minimum charge 30 minutes. All our staff are fully qualified Microsoft Engineers who are happy to help.
This is a great web host. I'm on their VPS-1000 package and had no downtime since and their customer service is great overall. My reason why I changed from another web host to here is because their server is faster and more reliable. Highly recommended for the value also.