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Thread: Recovering reseller account
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08-28-2009, 01:58 PM #26Web Hosting Master
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Hello,
Escalated generally means that it has been prioritized to upper management or to a Subject Matter Specialist (SME).
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08-31-2009, 01:11 PM #27New Member
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I've had my ups and downs with HostNine, but generally they are very responsive to customer inquiries. In this situation you cannot blame a company for the fact that you don't know how to properly respond to tickets. They cannot read e-mails that you send to a shell account set-up purely to allow you to get e-mail copies of replies to your ticket.
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09-01-2009, 12:31 AM #28Junior Guru
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after having a look all your story, it seems they do not have backups of your database now, because you seem innocent, if they had backups of your data's, they would have helped you.
One more doubt, if they had data's, they could simply ask you to pay the dues and take your data's back.
Really sorry...its really horrible...I can understand your pain....may god help you.
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09-01-2009, 06:04 AM #29Web Hosting Master
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09-01-2009, 10:06 AM #30Web Hosting Master
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Hello,
I would not be so quick to say that. HostNine is a great company with a great reputation. Unfortunately it is normally the bad experiences that get the most attention.
This is one Tragic Example of a bad experience, however I am willing to say that there are over 100 unheard great experiences out there. I am not saying that I support the way that they are handeling this issue, but please dont discredit a company like that unless you delt with them.
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09-01-2009, 06:22 PM #31Newbie
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This was either a violation of TOS or Host 9 is plain stupid.
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11-25-2009, 12:06 AM #32Newbie
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- Aug 2004
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After more than 3 months... I've managed to get some helps from Ben. He's very helpful.
Unfortunately, I've decided to leave hostnine and he offered a refund.
I might go back to hostnine again.
However, the refund is taking too long... almost 1.5 months already with no updates from them.
My question is, does it really take that long to process a refund? it's not even thousands of dollars, it's only hundreds.
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11-25-2009, 01:52 AM #33Junior Guru Wannabe
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11-25-2009, 10:09 AM #34Retired Moderator
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However, the refund is taking too long... almost 1.5 months already with no updates from them.
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11-25-2009, 01:08 PM #35Newbie
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- Nov 2009
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I am with HostNine too for about a month. Just worried if I have to move away or not
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11-25-2009, 10:51 PM #36Newbie
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Sounds mega dodgy. Won't be hosting with them anytime soon. I guess a perfect case for backing up locally.
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11-26-2009, 10:19 AM #37Newbie
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- Nov 2009
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Why HostNine not replied to this thread
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12-03-2009, 11:47 AM #38Web Hosting Master
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Why HostNine not replied to this thread
My question is, does it really take that long to process a refund? it's not even thousands of dollars, it's only hundreds.Mellowhost - Providing High Quality Web Hosting Services since 2007
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12-14-2009, 10:44 PM #39Newbie
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sigh.... it's 15th December now... so it's been almost 2 months...
nothing happening... and no replies on my ticket... it's like i'm talking to myself
i'd love to hear from hostnine too
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12-16-2009, 09:36 PM #40Web Hosting Master
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It would have been nice to hear both sides, even if were an admittance of error it would have given a better perception of the other party than what is now.
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02-01-2010, 09:55 AM #41Newbie
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1st of february now...
and no news from hostnine regarding my refund, instead my ticket got closed...
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02-01-2010, 12:42 PM #42Web Hosting Guru
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Ben Gabler
Chairman & CEO, Rocket.net
Web Hosting Industry Veteran (HostNine, Hostgator, GoDaddy, StackPath)
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