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  1. #26
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    20,777
    Hello,
    Escalated generally means that it has been prioritized to upper management or to a Subject Matter Specialist (SME).
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Join me on Technical.chat

  2. #27
    Quote Originally Posted by vampiredust View Post
    Replied to the tickets thru gmail, and found out that my replies are not showing up on the ticket list.
    I've had my ups and downs with HostNine, but generally they are very responsive to customer inquiries. In this situation you cannot blame a company for the fact that you don't know how to properly respond to tickets. They cannot read e-mails that you send to a shell account set-up purely to allow you to get e-mail copies of replies to your ticket.

  3. #28
    Join Date
    Apr 2009
    Location
    India
    Posts
    182
    after having a look all your story, it seems they do not have backups of your database now, because you seem innocent, if they had backups of your data's, they would have helped you.

    One more doubt, if they had data's, they could simply ask you to pay the dues and take your data's back.

    Really sorry...its really horrible...I can understand your pain....may god help you.

  4. #29
    Join Date
    Jan 2006
    Location
    India
    Posts
    637
    HostNine.. another host to stay away.
    ►ExpertWebHost.NET- Instant reliable hosting since 2008+
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  5. #30
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    20,777
    Quote Originally Posted by bagpiper View Post
    HostNine.. another host to stay away.
    Hello,
    I would not be so quick to say that. HostNine is a great company with a great reputation. Unfortunately it is normally the bad experiences that get the most attention.

    This is one Tragic Example of a bad experience, however I am willing to say that there are over 100 unheard great experiences out there. I am not saying that I support the way that they are handeling this issue, but please dont discredit a company like that unless you delt with them.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Join me on Technical.chat

  6. #31
    This was either a violation of TOS or Host 9 is plain stupid.

  7. #32
    After more than 3 months... I've managed to get some helps from Ben. He's very helpful.
    Unfortunately, I've decided to leave hostnine and he offered a refund.
    I might go back to hostnine again.

    However, the refund is taking too long... almost 1.5 months already with no updates from them.

    My question is, does it really take that long to process a refund? it's not even thousands of dollars, it's only hundreds.

  8. #33
    Quote Originally Posted by bagpiper View Post
    HostNine.. another host to stay away.
    yes your are right I would stay away from them

  9. #34
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    However, the refund is taking too long... almost 1.5 months already with no updates from them.
    I can think of no reason why it should take that long. Even if it were thousands of dollars, Hostnine isn't a small enough company for that to be such an issue. I'd contact them again.

  10. #35
    I am with HostNine too for about a month. Just worried if I have to move away or not

  11. #36
    Sounds mega dodgy. Won't be hosting with them anytime soon. I guess a perfect case for backing up locally.

  12. #37
    Why HostNine not replied to this thread

  13. #38
    Join Date
    Nov 2005
    Location
    /etc/fstab
    Posts
    1,342
    Why HostNine not replied to this thread
    It seems the fault was hostnine's billing system for some reason. Yes, both parts explanation sometimes help a lot.

    My question is, does it really take that long to process a refund? it's not even thousands of dollars, it's only hundreds.
    It depends on the willing. Try to talk with their billing once more.
    Mellowhost - Providing High Quality Web Hosting Services since 2007
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  14. #39
    sigh.... it's 15th December now... so it's been almost 2 months...
    nothing happening... and no replies on my ticket... it's like i'm talking to myself

    i'd love to hear from hostnine too

  15. #40
    Join Date
    May 2009
    Location
    Ft. Lauderdale, Florida
    Posts
    1,783
    It would have been nice to hear both sides, even if were an admittance of error it would have given a better perception of the other party than what is now.
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  16. #41
    1st of february now...
    and no news from hostnine regarding my refund, instead my ticket got closed...

  17. #42
    Join Date
    Oct 2006
    Location
    Jupiter, FL
    Posts
    348
    Quote Originally Posted by vampiredust View Post
    1st of february now...
    and no news from hostnine regarding my refund, instead my ticket got closed...
    Hi,

    Please see my reply to your ticket as this has been resolved.

    Thank you
    Ben Gabler
    Chairman & CEO, Rocket.net
    Web Hosting Industry Veteran (HostNine, Hostgator, GoDaddy, StackPath)

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